Globe Business
Find answers to all your questions about postpaid plans, promos, services, and billing here.
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Frequently Asked Questions on Billing-Related Topics
This is a request to resend a bill for a specific billing period when the bill recipient has not received it.
To request bill resending, please provide the following:
Company name
Account number/mobile number
Billing period
Reason for the request
Corporate ID (if applicable for bill summary request)
Contact person and contact number
Allow 7 calendar days for processing.
Please send your request with the complete details to [email protected].
This is a request for a detailed explanation regarding a specific bill or charge.
For a bill explanation, please provide the following:
- Company name
- The concerned mobile number
- The concerned account number
- Requestor's email address
- Contact number
- Details of the concern
The request will be processed within 7 calendar days.
Please send your request with the complete details to [email protected].
This is a request for an official receipt for a Globe bill payment made in the past, including payment details.
To make this request, please provide the following:
- Customer/requesting party’s name
- Account name
- Financial ID/account number
- Payment channel
- Payment date
- Amount paid
- Proof of payment
- Payment breakdown
- Recipient's email address
For wire transfers and direct bank deposits, please ensure that the proof of payment and payment breakdown are uploaded to this Google Form to receive the official receipt at the recipient’s email address.
The request will be processed within 7 calendar days.
Please send your request with the complete details to [email protected].
This request is made to update the email address on file for billing or communication purposes.
To change the email address, please provide the following:
- Company name
- Customer name
- Mobile number/service ID
- FAID/account number
- A filled-out Billing Instruction Form (BIF):
The request should be submitted at least 7 calendar days prior.
Please send your request with the complete details to [email protected].
This is a request for past statements of account for specified accounts or services.
For a historical statement of account (HSA) request, please provide:
- Company name
- List of accounts (Corp ID, account number, or mobile number/circuit ID/service number)
- Attachment of the payment file (if available)
- Preferred HSA view
Allow 7 calendar days for processing.
Please send your request with the complete details to [email protected].
This is a request to inquire about the status of a payment, including proof of payment and details.
To make the request, please submit the following details:
- Company name
- Payment date
- Payment channel
- Amount paid
- Proof of payment
- Payment breakdown
For wire transfers and direct bank deposits, please ensure that the proof of payment and payment breakdown are uploaded to the Google Form for official receipt issuance and for timely posting of your payments to your accounts.
The request will be processed within 7 calendar days.
Please send your request with the complete details to [email protected].
This is a request for a summary of bills for a specified period or accounts when the bill recipient has not received the bill summary.
To request a bill summary, please provide the following:
- Approval from AR/AS
- Registered email recipient/billing address
- Company name
- Account number/mobile number
- Billing period
- Corporate ID (if managing)
- Contact person and contact number
Allow 7 calendar days for processing.
Please send your request with the complete details to [email protected].
This is a request to transfer a payment from one account to another, including proof of payment and details.
For a transfer of payment request, please provide:
- Customer/requestor name
- Account name
- Payment transfer FROM financial ID/account number
- Payment transfer TO financial ID/account number
- Amount for payment transfer
- Reason for the request
- Proof of payment
- Payment breakdown
Processing time is 7 calendar days.
Please send your request with the complete details to [email protected].
This is a request to transfer a balance from one account to another.
Please submit the following details for a transfer of balance request:
- Customer/requester name
- Account name
- Balance transfer FROM financial ID/account number
- Balance transfer TO financial ID/account number
- Amount for balance transfer
Allow 7 calendar days for processing.
Please send your request with the complete details to [email protected].
This is a request to dispute or clarify specific usages or charges on a bill for a specified billing period.
To request this, please provide the following:
- Company name
- Account number
- Billing period in question
- Contact person
- Contact number
- M360 registered email address (for M360 only)
- Details of the concern
Allow 60 calendar days for processing.
Please send your request with the complete details to [email protected].
Frequently Asked Questions on Account Modification and Service Modification-Related Topics
The change of SIM can be requested for postpaid or prepaid accounts.
To request a change of SIM, please provide the following:
- Account number (for postpaid)
- Mobile number
- Contact person and contact number for SIM delivery
- Reason for changing the SIM
- New SIM serial number for activation
Allow 24 hours for processing.
Please send your request with the complete details to [email protected].
After proof of payment is submitted, reconnection may be requested for both system-initiated disconnections (such as non-payment) and customer-initiated disconnections to restore your mobile services.
To request reconnection for system-initiated disconnection, provide:
- Account number
- Account name/company name
- Mobile number or landline number for reconnection
- Proof of payment (Ex.: Official receipt, deposit slip, GCash)
To request reconnection for customer-initiated disconnection, provide:
- Account number
- Mobile or landline number for reconnection
- Payment of overdue balances (only if the concerned account is disconnected)
Allow 24 hours for processing.
Please send your request with the complete details to [email protected].
This request is made to activate or deactivate international (IDD) or national (NDD) direct dialing services.
To make the request, please provide the following details:
- Account number
- Mobile number or landline number for activation/deactivation
Allow 24 hours for processing.
Please send your request with the complete details to [email protected].
This request is made to whitelist or blacklist a device based on its IMEI (International Mobile Equipment Identity).
To make the request, please provide the following:
- Account number
- Mobile number
- Handset IMEI to be blacklisted or whitelisted
- Reason for the request
Allow 24 hours for processing.
Please send your request with the complete details to [email protected].
This request is made to unlock a mobile phone for a specified account.
To make this request, please provide the following:
- Account number
- Mobile number
- Handset brand and model
- Handset IMEI
- Reason for unlocking
Allow 24 hours for processing.
Please send your request with the complete details to [email protected].
You can make this request to inquire about the status, plan, or contract details of an account.
To make the request, please provide the following:
- Account number
- Mobile number or landline number in question
- Details of the concern
This will take 7 calendar days for processing.
Please send your request with the complete details to [email protected].
You can request to change or update the authorized representative, assignee, or signatory for an account.
To request an update of the Authorized Signatory (AS), please provide:
- Signed account information sheet (AIS) form or email request from your company’s authorized signatory
- POID and proof of authority
- Full name, email, and mobile number of the new authorized signatory
To request an update of the Authorized Representative (AR) or Assignee, please provide:
- Email request from your company’s Authorized Signatory (AS) or Representative (AR)
- Full name, email, and mobile number of the new AR/Assignee
This will take 7 calendar days to process.
Please send your request with the complete details to [email protected].
You can request to change the mobile number associated with an account.
To make the request, please provide the following:
- Account number
- Mobile number that should be changed
- Reason for the request
This will take 7 calendar days to process.
Please send your request with the complete details to [email protected].
You can request to increase or decrease the spending or credit limit for an account.
To make the request, please provide the following:
- Account number
- Mobile number or landline number in question
- Preferred amount for spending or credit limit
- Proof of income with higher gross sales if the current credit limit is insufficient (for increase requests)
- Reason for the request
This will take 7 calendar days to process.
Please send your request with the complete details to [email protected].
You can make this request if you want to change the plan associated with an account or service.
To make the request, please provide the following:
- Account number
- Mobile number or landline number for the plan change
- Preferred new plan
- Reason for the request (e.g., upgrade or downgrade)
This will take 7 calendar days to process.
Please send your request with the complete details to [email protected].
You can make this request if you want to transfer the location of a broadband service or core data service.
To make the request, please provide the following:
- Account number
- Landline number for transfer
- Complete address of the new location or site
- Contact person and number
- Preferred installation date and time
This will take 7 calendar days to process.
Please send your request with the complete details to [email protected].
You can make this request to obtain or update an IP address for a broadband service.
To make the request, please provide the following:
- Account number
- Landline number in question
- Preferred type and number of IP
- Details of the concern
This will take 7 calendar days to process.
Please send your request with the complete details to [email protected].
Frequently Asked Questions on Policy Update for Postpaid Renewals of Government Accounts
Tags: What is Budget Circular No. 2024-2, policy update for postpaid renewal of government account, government account renewal not covered by Budget Circular No. 2024-2
Read about Budget Circular No. 2024-2 and know its impact on mobile postpaid renewals of government corporate-managed account for NGAs and GOCCs.
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