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FAQ

Frequently Asked Questions on Facebook Ads

Globe myBusiness Facebook Ads lets you run ads on Facebook for your business in just three easy steps—charged directly to your postpaid bill.

Facebook Ads can help grow your business by:

  • Increasing awareness among your target audience

  • Getting more people to like and share your page

  • Generating leads through forms so that you can follow up directly
     

To use Globe myBusiness Facebook Ads, you must:

  • Have a Globe myBusiness Postpaid plan

  • Have a sufficient credit limit to purchase ad credits

  • Have no outstanding balance (to avoid being tagged as Temporarily Disconnected)

  • Own a business page on Facebook
     

This service is exclusive to Globe myBusiness mobile postpaid subscribers. If you're interested, chat with us at Globe myBusiness to explore your options.

Follow these simple steps:

  1. Go to Globe myBusiness Facebook Ads and click Get Started.

  2. You’ll be redirected to globe.onlinesales.ai, where you need to enter your Globe myBusiness Postpaid number.

  3. Enter the OTP sent to your mobile number.

  4. Link your Facebook business page.

  5. Input your business details.

  6. Choose the type of ad you want to run.

  7. Select your ad budget.

  8. Build your ad using your chosen images.

  9. Confirm and set your ad live!

The 15% fee covers managing your ads within the platform and processing your payment through your Globe Postpaid bill.

Your Facebook Ads payment will be charged directly to your Globe myBusiness Postpaid bill.

Your ad cost will appear on your next bill cut-off after a successful transaction.
 

Currently, you can only purchase Facebook Ads online using your Globe myBusiness Postpaid plan.

No, this service only allows payments through your Globe myBusiness Postpaid bill

You can purchase up to ₱10,000, depending on your current spend limit.

Yes! You can request a credit limit increase through:

  • Your Account Manager

  • Chatting with us at Globe myBusiness

You may need to submit supporting documents for approval.
 

Yes! You can log in from two separate accounts and use the same Facebook Business Page. Each number will have its own ad account.

Nope! You only pay for what you use—no monthly subscription required.

While boosting a post is a form of advertising, Facebook Ads offer more advanced customization through Ads Manager.


Here are some key differences:

  • Boosted posts optimize for Page likes, comments, shares, or brand awareness.

  • Facebook Ads can optimize for app installs, website conversions, video views, shop orders, and more.

 

You can select “I did not get OTP” to explore other verification options.

Your business page is required to launch ads to a targeted audience and drive engagement for your business.

No, once you log in, you will stay logged in for 30 days, unless suspicious activity is detected.
 

Yes, your data is 100% secure and will never be shared with third parties outside of what you’ve approved. The system uses AWS cloud storage, which is HIPAA-compliant for data protection.

  • Campaigns launch within 24 hours unless disapproved by Facebook.

  • You should start seeing engagements within 2-3 days after the campaign goes live.
     

Yes, you can make edits using the platform’s customization tools, including ad templates and creative elements.

No, Facebook does not allow advertisers to see the specific users targeted.
 

You can preview your ad based on the creative assets and business information you provided. Visit your dashboard to make edits before launching.

Yes, you can create multiple ad variations (creatives), but they will share one budget. Facebook determines how the budget is allocated for optimization.

If you're having trouble logging in, chat with us at Globe myBusiness.

Yes, you can make edits, and the changes will be reflected within 8 hours.

  • Allowed file types: JPG, PNG

  • File size limit: 10MB

The system syncs data from Facebook daily, so your campaign performance will be available within 24 hours of launching.

No, dashboard updates happen at the end of each day.

Charges for Globe myBusiness Facebook Ads will be listed under Subscriptions and Downloads in your bill.