Frequently Asked Questions on Globe AT HOME Mesh Device
A mesh is a device that replaces your existing WiFi network by creating a mesh system in your home. You’ll need two or more mesh devices to set up a seamless network.
A mesh system creates one unified WiFi network to improve and stabilize coverage throughout your home.
Improved coverage: You can move around your home without constantly switching between different networks.
Stabilized connectivity: Connect multiple devices without lag, even when everyone is streaming, gaming, or working at the same time.
The modem included with your Globe At Home plan has a single access point for WiFi. A mesh system, however, uses multiple access points to enhance coverage:
One device acts as the router.
Additional mesh devices act as access points that capture the signal from the router and rebroadcast it.
This creates stronger and broader WiFi coverage across your home.
A mesh system is ideal if you:
Have thick walls, unusual layouts, or multiple floors/rooms, which may cause WiFi dead spots.
Experience lag when multiple devices are connected at once (e.g., when the household is working or studying simultaneously).
A mesh system ensures reliable coverage and eliminates dead spots so everyone can stay connected smoothly.
A mesh system offers added convenience and security:
Manage it through an app: Monitor usage, create guest networks, and more—all from your phone.
Seamless roaming: No more connecting and reconnecting as you move around your home.
Enhanced security: Built-in features keep your network safe.
A WiFi extender:
Connects to your existing network and creates new networks that require manual switching as you move around.
Can slow down performance because connected devices share bandwidth.
A mesh system:
Creates one unified network that covers your entire home.
Ensures smoother, faster, and more consistent connectivity for all devices.
Frequently Asked Questions on HUAWEI AX3 Dual-Core WiFi 6 Mesh
The HUAWEI AX3 Dual-Core WiFi 6 Mesh, available with Globe At Home, brings next-level connectivity for your family. Here’s what you can enjoy:
Whole Home Coverage: Strong signals that penetrate walls, keeping you connected anywhere at home.
Connect More Devices: Seamlessly link multiple devices while maintaining the same speed across all of them.
Faster WiFi Speed: Enjoy up to 4x faster speeds compared to WiFi 5, perfect for smooth streaming and gaming.
Easy Setup and Monitoring: Set up your mesh system and track usage easily with the HUAWEI AI Life App.
Enhanced Security: Huawei HomeSec™ protects your home network from internal and external threats.
Learn more about this mesh device on the HUAWEI website.
The HUAWEI AI Life App makes managing your WiFi easy! You can:
Select WiFi modes
Detect signal strength
Allow guest connections
Manage online time and data plans
Download it here: HUAWEI AI Life App.
Setting Up the Parent Mesh (Main Mesh):
Make sure your modem is on and functioning.
Download the AI Life App and create an account.
Choose any HUAWEI AX3 mesh device from your kit as the parent mesh.
Plug it into a power source and turn it on.
Use an ethernet cable to connect the modem LAN port to the mesh WAN port.
Open the AI Life App, scan for devices, and select the HUAWEI mesh. Connect to it.
Agree to the terms and conditions, then press Get Started.
Configure your WiFi and admin settings:
Change the WiFi name and password.
Adjust admin settings for managing the mesh.
Click Save.
Wait for the mesh light to turn green—this may take some
.Once the light turns green, you’re ready to connect to the internet via the mesh.
Setting Up the Child Mesh (Secondary Mesh):
Plug the child mesh into a power source and turn it on.
Use an ethernet cable to connect the parent mesh LAN port to the child mesh WAN port.
Wait for the light on the child mesh to turn green.
Once ready, unplug the ethernet cable and place the child mesh in your preferred location.
Troubleshooting and Aftersales
You can check out the FAQ and troubleshooting page of HUAWEI here.
If you're looking for guided support, we've got you covered!
As long as your plan is within the 24-month lock-up period, you can connect with a Globe At Home representative via the Globe At Home Facebook Messenger. Here’s how we can assist:
Over-the-phone or online support from our GFiber Experts.
Remote network speed tests to ensure everything runs smoothly.
If necessary, we’ll arrange a home visit by a Globe At Home technician.
Alternatively, you can reach out to a HUAWEI representative through their Customer Service hotline at 1800-8739-5227. Their team is available Monday to Sunday, 9 AM to 6 PM. Need in-person assistance? Locate your nearest HUAWEI Service Center here.