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Social Security System - Digital Negosyo Consultant | Help & Support | Globe

Social Security System FAQs

What's the "Date Coverage" in the SSS employer registration?

This is the date when you hired your first employee.

Can I hire employees without SSS numbers?

No. Section 24 (e) of the Social Security law requires the presentation of an SSS number as a condition for employment.

What can I do if I can't access the SSS website?

Consider accessing the website using Internet Explorer to ensure compatibility with the SSS website.

What are my duties as an employer to SSS?

As an SSS employer-member, you're required to:

  • Ask for the SSS number of a prospective employee
  • Report all employees for SSS coverage within 30 days from the date of employment
  • Deduct from the employees' salary the monthly SSS contribution and remit this to the SSS within the first 10 days following the month when the contribution is due
  • Submit a summary of all employees' contributions within 10 days after the applicable quarter
  • Issue official receipts and maintain official records of employment and deductions
  • Remit all salary, educational, stocks investment or privatization loan amortization within the first 10 calendar days following the month when said amortization is due
  • Submit a summary of all employees' loan amortization on or before the 10th day following the applicable month
  • Advance SSS and EC sickness benefits due to your employees once these are approved by the SSS
  • Advance SSS maternity benefits due to your qualified female employees
  • File for reimbursement all legally advanced sickness and maternity benefits
  • Keep your employees updated on the changes in SSS policies and increases in their benefits
  • Ensure that all forms submitted are properly and accurately accomplished
  • Inform SSS of any change in company address, business name or temporary/permanent cessation of business operations
  • Submit an updated Specimen Signature Card (SSS Form L-501) annually
  • Certify SSS-related documents for employees when required for purposes of their claims

When does my SSS coverage as an employer-member take effect?

The effectiveness of coverage as an SSS employer-member starts on the day you hire your first employee/s.

If an employee resigns, when can I stop paying his SSS contributions?

Upon a member's separation from employment, your obligation to pay the member's SSS contributions ceases at the end of the month of separation.

What's an SSS R3 File Generator?

The SSS R3 File Generator is a software that helps employers report their monthly contributions. It can be downloaded from the SSS website, saved in a flash drive, and installed in a machine that meets the hardware requirements recommended by the SSS.

What are the recommended hardware and software specifications for the machine where I'll install the SSS R3 File Generator?

The minimum hardware requirements are:

  • 166 MHZ Pentium IV or equivalent
  • 256 MB memory
  • 100 MB extra hard disk space
  • CGA Display

The minimum software requirements are:

  • JRE 6 or WIndows
  • JRE 6 for Linux

When should I pay the SSS contributions of my employees?

The payment due date depends on the 10th digit of your employees' SSS number:

  • 1 or 2: 10th of month
  • 3 or 4: 15th of the month
  • 5 or 6: 20th of the month
  • 7 or 8: 25th of the month
  • 9 or 0: end of the month

However, you may also opt to pay all of your employees' SSS contributions on or before the 10th of the month to comply with the monthly due dates.

If I can't pay on a monthly basis, are there other payment schedules to choose from?

You can pay your contributions on a quarterly or semi-annual basis.

What are the steps in paying SSS contributions?

To pay your SSS contributions:

  • Log in to your SSS online account.
  • Enroll your employees in the SSS Payment Reference Number (PRN) System.
  • Review your employee list and salary details in the Collection List Details, and ensure they're correct and updated.
  • Download and print the PRN document generated.
  • Pay the amount of contribution at your area's SSS office.

Where can I pay our SSS contributions if I'm unable to go to an SSS Office?

You can also pay at the following:

  • SSS PRN-accredited banks: AUB, Bank of Commerce, BPI, PNB, PBB, Security Bank, Unionbank
  • Payment partners: Bayad Center, GCash, Ventaja, iRemit, Skyfreight, PinoyExpress

What should I do if I can't use the PRN system?

You're highly encouraged to use the PRN system. However, some payment facilities still accept the old payment process. In this case, you need to do the following:

  • Complete 3 copies each of SSS Forms R5 and R3.
  • Go to the SSS office near you and pay the contributions together with the forms.
  • After paying, post the payment of contributions by updating the SSS R3 file saved in a flash drive.
  • Submit the receipt together with the SSS R3 file to the SSS office.

What's the penalty for late payment of SSS contributions?

The penalty is equivalent to the amount of the contribution to be paid plus 3% per month.

What happens if I don't report and remit contributions?

You'd be violating the Social Security Law in this case, and you may end up doing the following:

  • Pay the benefits of those who die, become disabled, get sick or reach retirement age
  • Pay all unpaid contributions
  • Be held liable for a criminal offense punishable by fine and/or imprisonment

Can business owners register on the SSS online portal?

Yes, provided that your employees are already registered with SSS through submission of SSS Form R-1A (Employment Report).

What's the advantage of having an SSS online account?

Having an account on the SSS portal allows you to do transactions online instead of going to an SSS branch.

How do I sign up for an SSS online account?

To sign up:

  • Go to the online registration page of SSS to register your employees. Your registration info submission is successful if all the details you provided are correct and match your SSS records.
  • Click the link in the account activation email sent to your company email. Afterwards, you'll be led to an online form where you’ll provide your data as an employer or authorized signatory.
  • After submitting your online employer registration information, your SSS servicing branch will check if your signatory appears on your company’s Specimen Signature Card (SSS Form L-501). Once the SSS branch approves or confirms your employer authorized signatory, SSS will send a message with your company user ID and password to your company email address.
  • As soon as you receive the user ID and password, you can already use them to access your My.SSS account. Make sure to log in to the Employer Login section, which is separate from Member Login.

What should I do if my online registration wasn't successful?

You'll be informed via email that your registration wasn't successful, and the reason for this will be provided as well. Contact SSS through these channels:

  • SSS hotline: 920-6446 to 55
  • Email: [email protected]
  • SSS Facebook page:
  • Nearest SSS branch office

What can I do in my online SSS account as an employer?

Registering online allows you to conveniently do the following:

  • View your SSS employer-membership information, contribution payments, loan repayment remittances, and maternity and sickness benefit claims
  • Certify your employees’ SSS salary loan applications
  • Update/submit employment reports (SSS Form R-1A), contribution-collection list (SSS Form R3), and loans collection list (SSS Form ML-2)