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FAQ

Frequently Asked Questions on Social Security System 

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As an SSS employer-member, you're required to:

  • Ask for the SSS number of a prospective employee

  • Report all employees for SSS coverage within 30 days from the date of employment

  • Deduct SSS contributions from employees' salaries and remit them to SSS by the 10th day following the month the contribution is due

  • Submit a summary of employee contributions within 10 days after the applicable quarter

  • Issue official receipts and maintain records of employment and deductions

  • Remit loan amortizations for salary, educational, stocks investment, or privatization loans by the 10th calendar day following the month due

  • Submit loan summaries on or before the 10th day of the applicable month

  • Advance SSS benefits for sickness and maternity once approved by SSS

  • File for reimbursement of sickness and maternity benefits

  • Keep employees updated on changes in SSS policies and benefits

  • Ensure forms are accurately accomplished

  • Inform SSS of any changes to the company address or business operations

  • Submit an updated Specimen Signature Card (SSS Form L-501) annually

  • Certify SSS-related documents for employees when needed for their claims

The coverage begins on the day you hire your first employee(s).

You can stop paying contributions at the end of the month of the employee's separation.

The SSS R3 File Generator is a software that helps employers report monthly contributions. It can be downloaded from the SSS website, saved on a flash drive, and installed on a compatible machine.

The minimum hardware requirements are:

  • 166 MHZ Pentium IV or equivalent

  • 256 MB memory

  • 100 MB extra hard disk space

  • CGA Display

 

The minimum software requirements are:

  • JRE 6 for Windows

  • JRE 6 for Linux

The payment due date depends on the 10th digit of your employees' SSS number:

  • 1 or 2: 10th of the month

  • 3 or 4: 15th of the month

  • 5 or 6: 20th of the month

  • 7 or 8: 25th of the month

  • 9 or 0: End of the month

However, you may opt to pay all contributions on or before the 10th of the month to meet the monthly due dates.

Yes, you can pay on a quarterly or semi-annual basis.

To pay your SSS contributions:

  • Log in to your SSS online account

  • Enroll employees in the SSS Payment Reference Number (PRN) System

  • Review the employee list and ensure details are correct and updated

  • Download and print the PRN document

  • Pay at your area's SSS office

You can also pay at:

  • SSS PRN-accredited banks: AUB, Bank of Commerce, BPI, PNB, PBB, Security Bank, Unionbank
  • Payment partners: Bayad Center, GCash, Ventaja, iRemit, Skyfreight, PinoyExpress

While you’re encouraged to use the PRN system, if necessary, you can still use the old payment process:

  • Complete 3 copies each of SSS Forms R5 and R3
  • Go to the nearest SSS office and pay the contributions with the forms
  • After payment, update the SSS R3 file saved in a flash drive
  • Submit the receipt and updated file to the SSS office

If you don’t report and remit contributions, you’ll be violating the Social Security Law, and may face the following:

  • Pay the benefits for employees who die, become disabled, get sick, or reach retirement age

  • Pay all unpaid contributions

  • Be held liable for a criminal offense, which may result in a fine and/or imprisonment

Yes, provided that your employees are already registered with SSS via the submission of SSS Form R-1A (Employment Report).

With an SSS online account, you can process transactions online instead of going to an SSS branch.

To sign up:

  1. Go to the SSS online registration page to register your employees. The registration is successful if all the details are correct and match your SSS records.
  2. Click the link in the activation email sent to your company email. This will lead you to an online form where you’ll provide your data as an employer or authorized signatory.
  3. After submitting your employer registration information, the SSS servicing branch will verify if the signatory is listed on your company’s Specimen Signature Card (SSS Form L-501). Once approved, SSS will send your company user ID and password to your company email.
  4. Upon receiving your user ID and password, you can log in to your My.SSS account via the Employer Login section.

If your registration isn’t successful, you’ll receive an email with the reason for the failure. You can contact SSS through:

  • SSS hotline: 920-6446 to 55

  • Email: [email protected]

  • SSS Facebook page: SSS Facebook

  • Your nearest SSS branch office

As an employer, you can:

  • View your SSS employer-membership information, contribution payments, loan repayment remitances, and benefit claims (e.g., maternity, sickness)

  • Certify employees’ salary loan applications

  • Update/submit reports such as SSS Form R-1A (employment reports), SSS Form R-3 (contribution collection list), and SSS Form ML-2 (loan collection list)