Yes, Globe regularly conducts customer surveys via text, email, and online to gather valuable feedback and improve your overall experience. We use the Net Promoter Score (NPS) to understand how likely you are to recommend Globe to others.

Surveys are sent to randomly selected Globe, TM, and GOMO customers who have had recent transactions or are actively using their accounts.

Yes, please be assured that your personal information and survey responses are kept confidential in line with our Privacy Policy

Your feedback helps us understand your needs and preferences and identify areas for improvement. This is essential for us to take action and set the course on how we can continuously improve your experience with us.

Our NPS survey is sent through the following official channels:

• Text from 22565917

• Globe Online Web Survey

• Email from [email protected]

• Rest assured that these channels are safe and replying is free of charge.

You have 48 hours to respond to the survey sent via text and 14 days to respond to the survey sent via email, after which it will expire, and responses can no longer be recorded. The Globe Online Survey will be open for response collection as long as the online survey form is visible on the page.

If you’re answering the survey via text, we will be able to capture what you submitted. Your responses will not be recorded for email or online surveys if you close the window before submitting the survey.

No, once you submit the survey, your responses are final and cannot be changed or withdrawn.

Participation is completely optional. You can ignore survey notifications or select the skip option if available.

Your feedback matters, and we appreciate your time in helping us improve our services!