Yes, Globe consistently runs customer surveys via text, email, and online to ensure continuous improvement of our customer’s overall experience. We use the Net Promoter Score (NPS) to measure the likelihood of our customers recommending Globe to other people.

Globe, TM, and GOMO customers who had recent transactions with us or actively using their accounts are randomly selected as respondents to the survey.

Yes, please be assured that your personal information and survey responses are kept confidential in line with our Privacy Policy

Your feedback helps us understand your needs and preferences and identify areas for improvement. This is essential for us to take action and set the course on how we can continuously improve your experience with us.

Our NPS survey is sent through the following official channels:

• Text from 22565917
  
• Globe Online Web Survey
  
• Email from [email protected]
  
  

  Rest assured that these channels are safe and replying is free of charge.

You have 48 hours to respond to the survey sent via text and 14 days to respond to the survey sent via email, after which it will expire, and responses can no longer be recorded. The Globe Online Survey will be open for response collection as long as the online survey form is visible on the page.

If you’re answering the survey via text, we will be able to capture what you submitted. Your responses will not be recorded for email or online surveys if you close the window before submitting the survey.

Once submitted, survey answers can no longer be modified or withdrawn.

We understand if you choose not to participate in our surveys. You may ignore the notifications or use the skip option.