Globe Rewards Donate Campaign FAQs

You can easily donate using your Globe Rewards points by downloading the GlobeOne app. All Globe and TM consumer accounts can use points to donate to our partner organizations. 

Follow these simple steps to donate:

1. Download and/or open the GlobeOne app.

2. Go to the ‘Redeem Rewards’ section and tap ‘Donate’.

3. Choose which account to use (if you have multiple accounts enrolled), then search or tap the organization’s name you want to donate to. 

4. Read the promo details.

5. Confirm the details, then click ‘Redeem’.

6. You’ll receive an in-app notification and a message from 4438 upon successful donation.

For mobile customers: You’ll receive a confirmation text message from 4438.

For Globe At HOME customers: No text notification will be sent, but you’ll see a pop-up message in the GlobeOne app confirming your donation.

Here are a few things you can check:

• Ensure you have good signal reception and a stable data connection.

• Check if you have enough points in your account.

To learn more about the organizations, you can visit their official websites or Facebook pages for detailed information.

We’ll provide communication updates regarding your donation, which may come through email, text, social media, or the beneficiary’s channels.