Prevent Unexpected Browsing Charges with SurfAlert

What is SurfAlert?

SurfAlert is a free service that protects you from unexpected browsing charges and ensures worry-free surfing for all Globe and TM customers.


Put SurfAlert to work by turning it on so it momentarily puts your browsing on hold when your mobile phone or device tries to connect to the internet under the conditions below and alerts you so you can decide whether or not to keep browsing or get a surf promo:

  • You've already used up your postpaid plan's data allowance or your surf promo has expired
  • You already used up your data allowance from your surf promo
  • You're not registered to a surf promo
  • You try to access a site or app that isn't covered by your current surf promo
  • You don't have enough load to continue surfing


Starting January 2021, new and existing Globe Postpaid customers will be automatically enrolled in the SurfAlert service. To activate SurfAlert before January 2021, just text SURFALERT ON to 8080.

How can I activate SurfAlert?

In the coming weeks, SurfAlert will be made available to Globe Postpaid customers. To check if it's already active, text SURFALERT CHECK to 8080.


There are two ways to activate SurfAlert:

  • Text SURFALERT ON to 8080 for free
  • Dial *143#, go to Surfing, select Mobile Internet Usage, choose SurfAlert then Turn SurfAlert On

For Globe Prepaid and TM customers, you can activate SurfAlert by simply texting SURFALERT ON to 8080. To check if it's already active, text SURFALERT CHECK to 8080 as well. This service is free of charge.

Can I still browse free sites while I’m on SurfAlert but not registered to a surf promo?

Absolutely! SurfAlert is a service that’s able to detect free sites and allows you to browse freely if the site or app you're visiting is free of charge.

Can I register to the promo offers that are included in my SurfAlert flash notifications?

We've made it easier for you to register to surf promos when SurfAlert is turned on.


To register to a surf promo from your SurfAlert flash notification, simply type the number of your preferred surf promo in the box at the bottom of the screen, then select SEND.


You can also register to other surf promos not featured in your flash notification. For a list of other surf promos, visit GlobeOne at glbe.co/GlobeOne or just dial *143# for free.

Why am I not getting any notifications from SurfAlert when I’ve already turned it on?

SurfAlert is able to recognize the following conditions below and won't send you any notifications:


  • You're currently registered to a surf promo
  • You still have remaining data in your postpaid plan’s data allowance or any surf promo
  • You're not using the internet


When you don't receive any SurfAlert notifications, that only means you’ve met one of these conditions. To check your remaining data allocation or register to the latest promo offers, go to GlobeOne at glbe.co/GlobeOne.

Why do I sometimes get SurfAlert notifications even if there’s no mobile data activity on my phone or tablet?

When your mobile data is left on active mode, SurfAlert works by detecting background activity from applications on your phone or tablet that may automatically connect online. SurfAlert then blocks these apps from going online and sends you a notification so you can put the app to sleep and avoid unnecessary browsing charges or deductions from your load.

Is SurfAlert available when I’m using data roaming promos?

Sorry, but SurfAlert is designed to cover only local data promos.

I'm a Globe Postpaid customer with active SurfAlert; will I still get charged with the P2/MB regular browsing rate if my data/promo allowance is used up?

You won't be charged the P2/MB regular browsing rate while SurfAlert is active on your postpaid account and you happen to run out of data while browsing. SurfAlert allows you to control unwanted data charges by temporarily stopping your browsing, sends you an alert so you can decide to stop and reminds you to get a data promo to be able to keep browsing.


Registering to data promos such as GoBOOST 199 for 5GB valid for 30 days or GoSURF50 for 2GB valid for 3 days, will allow you to browse at more affordable rates.

I'm registered to SurfAlert. Am I still covered by Globe Postpaid's Bill Protect service?

The Bill Protect feature of P1,500 only applies to customers who continue to browse using regular browsing rates. Note that this will only happen if you don’t turn on your SurfAlert and you continue to browse without a surfing promo. To avoid unwanted data charges, register to SurfAlert by texting SURFALERT ON and send to 8080.

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