As global pressures on fuel supply, energy costs, and availability continue, Globe is strengthening its resilience measures to keep its network running while supporting employees not just as drivers of business continuity, but as key stakeholders in the company’s progress. These efforts reflect Globe’s focus on keeping both its operations stable and its people supported, helping Filipinos stay connected and confident in navigating everyday challenges.
At the core of this response is a unified approach that brings together support for customers, employees, partners, and communities, integrating business continuity, network resilience, and people-focused programs to help Globe move forward despite external pressures.
“Resilience is not just about keeping the network running. It is about making sure our people can keep going,” said Renato “Ato” Manuel Jiao, Globe Chief Human Resource Officer. He emphasized that as the company responds to challenges such as fuel volatility, equal attention is given to how these impact employees, with support systems continuously strengthened so they can adapt and move forward with confidence. This, he added, is part of how Globe sustains its culture as a Great Place to Work.
This people-centered approach complements Globe’s operational readiness, with fuel continuity plans securing up to six days of supply for critical facilities. It is also expanding energy efficiency efforts and increasing renewable energy use, now powering around 30 percent of its network, helping manage fuel volatility while ensuring reliable service.
For employees, these developments translate into everyday considerations. Rising fuel costs have made flexible work arrangements more relevant, prompting Globe to shift from three to two onsite days for eligible roles and introduce more flexible hours. This helps employees better manage commuting time and expenses, supported by expanded shuttle services, company carpooling, and sustainable mobility options such as on-site EV charging and EV-friendly car plans.
Frontline teams experience these changes differently from their office-based counterparts, as they respond to shifting customer expectations in real time. This is evident for Darlene Mape, Senior Manager at Globe’s SM North EDSA Store, whose role has become increasingly complex, balancing store operations while addressing more nuanced and value-driven customer concerns. "As a manager, I have observed a shift in customer behavior driven by rising fuel costs and inflation. Customers are becoming more budget-conscious, prioritizing essential services and lower-cost promotions. There is a stronger focus on affordability and value, reflected in the increased number of inquiries about more economical options. We are emphasizing more on strengthening value-driven offerings, to sustain overall business performance," she said.
At The Globe Tower, Maxilyn Tan, Lead Expert for Architecture and Engineering from the Information Systems Group shared how the shift from three to two onsite days has improved balance while maintaining productivity, while also helping ease the impact of rising transport costs through support such as extended shuttle services and flexible work hours.
“The shift from 3 to 2 onsite days has really helped ease the impact of rising transport costs, especially with added support like extended shuttle services and flexible work hours. Working from home allows me to be more productive. I’m able to focus on closing Jira tickets and completing development work without the added strain of commuting. With tools like Google Meet, collaboration still feels seamless, making it easy to stay connected while balancing deliverables,” she said.
Employees in provincial areas are supported through location-based arrangements, with teams adopting onsite, hybrid, or remote setups based on operational needs. To support productivity and well-being, Globe also provides flexible schedules, access to open offices during work-from-home days, and a structured hybrid model that enables faster decision-making and stronger team alignment. Across roles and locations, employees continue to adapt while relying on support systems refined through on-ground feedback.
With over 6,000 employees nationwide, Globe continues to align its people programs with its broader resilience strategy, strengthening its ability to deliver for customers while supporting the workforce behind its operations. The company underscores that resilience is a collective effort, one that begins with empowering its people to move forward with confidence.
Public Company Information:
PSE: GLO
