Follow these easy steps with just a few taps on your phone.
Step 1
Open your GlobeOne app, tap "More," and then tap "Help."
Step 2
Tap "Make account changes" and then tap "Okay" to proceed.
Step 3
You'll be directed to Facebook Messenger to talk to Gie of Globe. Gie will guide you on how to proceed.
Learn How to Transfer Your Globe AT HOME Location
To process your request, please provide the following:
- •Account Details (for identity verification)
- •Current Address
- •New Address
- •Preferred Installation Date
Your request will be processed within 48 hours. We’ll send you an installation schedule based on your preferred date and time.
Fiber availability depends on your new location.
- •If unavailable, you’ll be downgraded to DSL.
- •If available, you’ll be upgraded to Fiber.
Transfer of Location is free for Globe AT HOME customers. Also, it won’t incur pre-termination fees.
Location transfer won’t affect your lockup. Existing lockups will continue, while expired ones won’t be renewed.
Go Manage Your Account
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