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ASUS ROG Rapture GT-AX11000 Gaming Router - Globe Help & Support

Globe At Home: ASUS ROG Gaming Router

What is the ASUS ROG Rapture GT-AX11000 Gaming Router?

This router is a AX11000 Tri-band WiFi 6 Gaming Router –World's first 10 Gigabit WiFi router with a quad-core CPU, PS5 compatible, 2.5G port, DFS band, wtfast, Adaptive QoS, AiMesh for mesh wifi system and free network security.

What can it do?

  • Next-Gen WiFi Standard - Follows the newer standard of wfi technology. Allowing for better compatibility of newer devices (phones, laptops, desktops, tablets, etc) which allows your device to reach maximum optimal speeds.
  • Ultrafast WiFi Speed - 2.5x download speed compared to your normal WiFi router which allows you to download games faster.
  • Triple-level Game Acceleration - Prioritize network traffic for specific gaming devices.
  • Battle-ready hardware - Router has updated hardware, for future-proofing.
  • Front-line Network Security - Built in security neutralizes internet threats before they hit your network.

What does the package contain?

  • Gaming Router
  • Network Cable (RJ-45) 
  • AC adapter
  • Quick Start Guide

Quick start guide here >

What is a Gaming Router?

A more advanced version of a traditional router designed to improve performance. Unlike a typical router, these devices provide the means to configure your local internet traffic to make it more efficient. Features include:

  • Superior connection speeds and responsiveness
  • Prioritize internet traffic with "quality of service"(QoS) features
  • Better graphic and audio fidelity
  • Minimize data loss
  • Superior components and hardware performance
  • Best overall performance for gamers

Why can't I use a mesh?

  • Mesh is not meant for activities which are latency critical because they are prone to being congested.
  • Mesh is used for situations where coverage is important, while the gaming router is used for enhancing the gaming experience with QoS and other congestion management settings.

What is QoS?

Your gaming router uses QoS to prioritize traffic for your game. It minimizes packet loss while bunching the rest of the incoming and outgoing network data into a separate screen. Quality of service (QoS) is the use of mechanisms or technologies that work on a network to control traffic and ensure the performance of critical applications with limited network capacity. It enables organizations to adjust their overall network traffic by prioritizing specific high-performance applications.

How do I get support for my device?

Your device is covered by warranty!
The warranty covers failures or malfunctions that occurred in normal use conditions during the warranty period, as well as for any material or workmanship defect. Warranty is valid upon customer purchase from Globe At Home.


Call via Hotline

1. Customer must call the Aftersales Support Center Schedule: Weekdays Mon - Fri 9am - 6pm

  • Hotline: +63-2-7985700
  • Online Chat Support:
  • Email Support:
  • ASUS account is required for online/email support

2. Aftersales Support Officer will help the customer troubleshoot the device, and if device is found defective, will refer customer to an ASUS Service Center.

3. If the device is for replacement, ASUS Service Center will require the customer to either bring or ship (at cost of customer) the unit to the chosen service center. ASUS Service Center to replace device with a new device.

Visit a Service Center

1. Customer must call the Service Center and set an appointment 

  • Schedule: Weekdays Mon - Fri 9am - 6pm

2. Service Center Support Officer will help the customer troubleshoot the device

3. If device is for replacement, ASUS Service Center to replace device with a new device

What situations are not covered by this handling?

  • The product has been tampered, repaired and/or modified by non-authorized personnel
  • The serial number has been altered or removed
  • The warranty seal/s have been broken or altered
  • The damage is caused by accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, or the abnormal use conditions
  • The damage is caused by an external electrical fault or any accident
  • The damage from use outside of the operation or storage parameters or environment detailed in the User's Manual
  • The damage is caused from the using of parts not manufactured or sold by AsusTeK.
  • Damage is caused from third party software or from virus(es)
  • The software loss or data loss that may occur during repair or replacement

How do I get this device with my Globe At Home plan?

Stay tuned to the Globe At Home Facebook page for updates and special promo offers for our gamers!