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Frequently Asked Questions on Globe AT HOME: Upgrade Your Plan

The free 200 Mbps speed boost is a 6-month trial offered to select Globe At Home broadband postpaid customers who upgrade to these GFiber plans: 1499, 1599, 1699, or 1899.

 

This boost is perfect for virtual learning, remote work, HD streaming, and gaming on 10 or more devices. After 6 months, your speed will revert to the plan you upgraded to. The offer is available to eligible customers only.

Yes! This offer is exclusively for eligible customers who upgrade their plan to GFiber (up to Plan 1899) through:

 

  • Auto-reply SMS

  • Website

  • Facebook Messenger

  • Telesales call-out

  • Globe stores

You’ll receive a text and In-App notification confirming your FREE speed boost subscription. This will also reflect on your bill as Php 0.00.

Yes! Once you receive the confirmation text and In-App notification, your FREE speed boost is activated automatically. There’s no need for extra steps.

No. The FREE speed boost will be deactivated automatically after 6 months. You’ll be notified when the trial expires, and your plan will revert to its original speed.

The FREE speed boost is valid for 6 months  only. After 6 months, you will revert back to your upgraded plan speed.

The FREE speed boost is available for 6 months only. If you’d like to continue enjoying faster speeds, you can permanently upgrade your plan via Facebook Messenger.

 

Simply type "Upgrade my plan", provide your account or landline number, and select your preferred plan.

You can report it through the Help section > Report connection issues of the GlobeOne app.

The FREE speed boost is currently available to selected customers. Rest assured, we are continually working to enhance our services to meet the broadband needs of customers like you. Stay tuned for future offers!

We’re glad you enjoyed it! To upgrade your plan permanently, visit our Facebook Messenger.


Type "Upgrade my plan", enter your account or landline number, and select the plan that suits your needs.