Frequently Asked Questions on Interactive Bill (iBill)
iBill is a secure, online, interactive billing tool designed for Globe Business customers. It provides a password-protected, web-based view of your bill, making it easier to access and manage your account details anytime.
iBill was created to give you more control and convenience when viewing and managing your bills.
- It comes in HTML format, allowing you to interact with your bill in real time.
- You can hover, filter, and sort details for a clearer view of your charges.
- Need assistance? Use the QUERY button to send your billing inquiries instantly—no need to call the hotline.
- iBill transforms how you manage your billing, making the process easier and more efficient.
A regular bill is a static document (either printed or emailed) that requires manual review—you might highlight or mark details for reference.
With iBill, you still receive your bill via email, but instead of a static document:
It’s in interactive HTML format with built-in features like hover, filter, sort, and auto-compute.
You can even request check pick-ups and manage payments without manual steps.
iBill is structured into three main pages for easy navigation:
Corporate Landing Page
Account Landing Page
Subscriber Dashboard
Supplementary pages include:
Contact Us
Help & Support
Every month, you’ll receive an email and/or SMS with a link to your iBill. Simply:
Click the provided link.
Enter your password on the login page.
Gain access to your interactive bill.
With iBill, you can:
Easily search, sort, and filter your billing details.
Submit inquiries instantly using the Query function.
Manage and track payments without calling customer support.
Update account details efficiently.
Yes, but not directly from iBill. You can download your original bill via the GlobeOne app. However, you can print or save the current page as a PDF using the print icon.
Your password follows an assigned combination. Check your previous iBill email to find the correct password format.
No, iBill does not store any user data. Filtering and sorting settings reset once you close the session.
iBill supports the latest three versions of:
Operating Systems: MacOS, iOS, Windows, Linux
Browsers: Chrome, Safari, Firefox, Edge, Internet Explorer 11+
Devices: Phones, tablets, laptops, desktops
Mail Providers: Yahoo, Google, Office 365, Hotmail, Outlook
Mobile Clients: Android, iPhone, Windows
No. For security reasons, iBill does not store any information you enter. Each time you log in, the bill resets to its original state.