- What is the device warranty of Globe and what does it cover?
All devices purchased from Globe come with a limited one-year warranty provided by the manufacturer, effective from the date of purchase. Any returns or repairs must be conducted through the authorized service centers of the respective manufacturers.
Replacement of the device will be subject to the manufacturer’s warranty terms. You may visit the nearest authorized service center of the manufacturer, which you can find in the list below:
The warranty covers handsets with factory defects, which include but are not limited to:
- Touchscreen malfunction
- Distorted display
- Bloated battery
Please note that the manufacturer's device warranty policy does not cover cosmetic defects, mishandling, or misuse.
- Who is eligible to start a warranty claim?
The owner of the Globe-provided handset can start the claim.
- For repair/replacement, do I go to a Globe store or manufacturer?
Repair or replacement of a defective phone will depend on the manufacturer’s warranty policy and must be claimed at an authorized service center. To process your claim, please bring your proof of purchase, complete handset package including accessories and a valid ID.
Below is the list of accredited service centers:
- What are the things that I need to bring and present?
Upon arrival at the accredited service center, you need to present the following
- If you purchased it from a Globe store,
- Bring the official receipt or delivery receipt (If the handset is free)
- If you purchased it from the Globe Online Shop
- If Cash-On-Delivery: Bring the acknowledgment receipt
- If Charge-to-Bill/other modes of payment: Bring the delivery receipt
- If I’m approved for replacement, how long will it take?
Replacement will depend on the device warranty policy of the manufacturer. You can refer to the warranty policies of each manufacturer using the links below:
Apple: Warranty Policy
Samsung: Warranty Policy
Realme: Warranty Policy
Huawei: Warranty Policy
Xiaomi: Warranty Policy
Oppo: Warranty Policy
Honor: Warranty Policy
Vivo: Warranty Policy
Infinix: Warranty Policy
- If my handset is already outside the warranty period, can I still go to a Globe store and have it repaired?
You may visit the manufacturer's nearest service center for repairs. Please note that this may incur a fee as the device is already outside the warranty period.
- How do I follow up on the status of my repair/replacement request?
You may visit or call the service center where you brought your phone for repair.
- If I sell my phone/gadget to someone else, will they be entitled to warranty coverage?
Yes, as long as the handset is within 12 months from activation date/purchase date, and you can present the complete documents.
