Reactivation of Terminated Accounts FAQs

Reactivation of an account is the process of re-establishing your previously terminated Globe Mobile Postpaid account as an active subscription. 

You can request it under the following conditions: 

1. The request must come from the previous owner of the assigned mobile number. 
2. Your mobile number must still be active at the time of the request.
3. The requester must have no prior history of reactivation or fraudulent activity for any account.
4. All outstanding and historical balances of all mobile accounts, including broadband, as well as pre-termination fees (if applicable), must be paid in full.
5. A Reactivation Fee of P1,500 should be paid upfront.
6. Your account will be reactivated under the latest postpaid plans. A 12-month contract will apply for reactivation under All-new GPlan PLUS.

You will be issued a new account number and physical LTE SIM, or eSIM (as needed), for this request at the Globe store. 

Note: Customers who have previously paid special rates for their preferred numbers are not required to pay them again.

You can request reactivation of your terminated account at any Globe store.

Here are the requirements to request reactivation of your terminated mobile postpaid account at a Globe store: 

1. Pay all outstanding and historical balances of your mobile accounts, pre-termination fees (if applicable), including broadband, in full.
2. The mobile number for reactivation must still be available.
3. A completely filled-out and duly signed reactivation form.
4. Paid Reactivation Fees.
5. A mobile device on which to use the new physical SIM, or eSIM. 

As long as requirements are complete, reactivation can be processed within 24 hours. Bring a mobile device with you and insert the physical LTE SIM or eSIM to check for a Globe signal for at least an hour, or within a maximum of 24 hours.