Safe Travel with Globe

To ensure your safety as you visit Indonesia, we've created a SafeTravel hub with essential information on travel guidelines and roaming-related news for you.*


SafeTravel is made in partnership with the Bridge Alliance Network and Telkomsel.


*Information below is subject to change depending on the advice of the government and other organizations. Globe shall not be held liable for any negative or untoward experiences while visiting this country. Travel safely.

HEALTH

Get information on medical assistance, masks, pharmacies, and other health-related inquiries.


EMERGENCY CONTACTS

Know the contact details of the police, ambulance, and embassies in case of emergency.


LOCAL SERVICES

Learn about public transport, money changers, and other local services.


Health

I’m not feeling well. How can I seek medical help?

For medical assistance while in Indonesia, you may call the COVID-19 Hotline by dialing 119.


You may also opt to visit any of these clinics nearest your area:

  • RSPI Prof. Dr. Sulianti Saroso, +6221 6506559
  • RSUP Persahabatan, +6221 4891708
  • RSUP Fatmawati, +6221 7501524
  • RSUD Cengkareng, +6221 54372874
  • RSUD Pasar Minggu, +6221 29059999
  • RS Bhayangkara Tk. I R. Said Sukanto, +6221 8093288
  • RSPAD Gatot Soebroto, +6221 3840702
  • RSAL Dr. Mintoharjo, +6221 5703081

What’s the latest COVID-19 update for Indonesia?

To be updated on the lastest COVID-19 updates in Indonesia visit these official websites:


Check out Indonesia's Ministry of Health website.

You may also visit Indonesia's official COVID-19 website.


Note: These information are subject to change. Globe shall not be held liable for any negative or untoward experiences while in these locations.

Where can I find a pharmacy?

For your medicinal needs, you may visit any of these pharmacy chains and their respective branches in Indonesia:

Emergency Contacts

Can I get a list of important phone numbers and key addresses?

For any emergencies, you may call the police by dialing 110.

For emergency situations that require ambulance services, dial 118 or 119.


For other travel-related emergencies, you may opt to visit the Philippine Embassy located at:

Jalan Imam Bonjol No.8 Menteng

Jakarta Pusat, 10310

Local Services

Where can I buy masks?

To comply with the COVID-19 policies in Indonesia, you may opt to buy face masks in convenience stores like Alfamart and Indomart.


Check out Indonesia's Ministry of Health website.

You may also visit Indonesia's official COVID-19 website.

Where can I change my money?

In case you need to exchange your money to other currencies, visit any of these locations for Money Changer outlets:


Downtown


VIP Money Changer and Remittance

Jl. Menteng Raya No.23, Kb. Sirih, Kec. Menteng, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10340

Phone : +6221 31907777


Dua Sisi Money Changer

Jl. Biar Jend S. Parman, Kav. 68, Jakarta Barat, DKI Jakarta, RT.11 / RW.3, Slipi, Palmerah, Kota Jakarta Barat, Jakarta 11410

Phone : +6221 5332929


PENITI Money Changer

Jl. Perjuangan No. Kav. 88, RT.11 / RW.10, Kb. Jeruk, Jakarta, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11530

Phone : 6221 5359057

Rukan Artha Gading, Jl. Boulevard Artha Gading, Klp. Gading Bar., Kec. Klp. Gading, Jakarta, Daerah Khusus Ibukota Jakarta 14240

Phone : +6221 4515451


Dolarindo Money Changer

Jl. Gn. Sahari No.2B, RT.16 / RW.3, Gn. Sahari Utara, Kecamatan Sawah Besar, Jakarta, Daerah Khusus Ibukota Jakarta 10720

Phone : +6221 6592594


Bank Office

Mandiri, BNI, BRI, BCA


Airport

Terminal 2

ARTAPRIMA MARGANUSA

BANK BNI

BANK MANDIRI

BCA

ERASKA VALUTAMA

INDOCEV

VALASINDO


Terminal 3

BANK BRI

BANK MANDIRI

BANK BNI

What are the public transport options?

Going around Indonesia can be done through any of these public transport options:

Please be mindful of Indonesia's guidelines when going outside and using public transport. Take care!

Are there any local customs or norms I should observe or be aware of during the pandemic?

Due to possible regular changes on the COVID-19 policies, we encourage you to always visit the following official websites:


Check out Indonesia's Ministry of Health website.

You may also visit Indonesia's official COVID-19 website.

Roaming

What's the best roaming plan for the Philippines?

For Globe Postpaid subscribers, you may enjoy all-day data roaming for 24 hours via Roam Surf 399. Simply turn on your mobile data and data roaming to activate the promo.


Want to enjoy a 3-in-1 roaming value deal while abroad? Upsize your active Roam Surf 399 with all-day data, by simply adding PHP200, to also enjoy all-day calls and texts for 24 hours, with Roam Surf Plus!


Visit Globe's Postpaid Roaming page to learn more about data roaming promos.


For Globe Prepaid and TM subscribers, enjoy 1 GB of all-access data roaming for 24 hours with your Roam Surf 399. Register to Roam Surf 399 via GlobeOne or GCash app or texting ROAM SURF 399 to 8080. If you want to save even more while abroad, simply add PHP200 to your current Roam Surf 399 1 GB data subscription, so you can enjoy 60 minutes of incoming and outgoing calls and 60 texts to all networks, valid for 24 hours with Roam Surf Plus. Register via GCash, or text ROAMSURFPLUS to 8080 for free. Make sure that your Roam Surf 399 is active before registering to Roam Surf Plus. For more info and to know the list of partners, visit Globe's Prepaid Roaming page.


You may also download the GlobeOne app to track your data usage and see all the promos available in your country of destination.

How do I check my roaming usage and balance?

You may download and access the GlobeOne app to track your data usage and see all of the promos available in your country of destination.


For Roaming related concerns, you can also reach us at any of the following channels:

Message us via Facebook, or call the Roaming Hotline +63277301212 toll-free on your Globe mobile.


Postpaid Roaming

Prepaid Roaming

TM Roaming

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