Book a Globe Store Visit
Please be advised that beginning October 14, 2020, selected Globe Stores will only accommodate transactions BY APPOINTMENT to help us comply with safety protocols. For your convenience, please book an appointment online and submit the requirements in advance.
You may also download the GlobeOne, Globe At Home, and GCash apps for free, to monitor your bills and data usage, buy load, or subscribe to the latest promo.
List of Open Globe Stores
Here’s the updated list of Globe Stores as of September 30, 2020.
Available Transactions for Reopened Stores
Our Globe Stores will be ready to assist you with the following transactions.
***requires additional requirements to prepare and bring before going to the Globe Store
List of Requirements for Select Transactions
Change of Ownership
- If the Transferor (Account Owner) is living:
- Transfer of Ownership Form
- Signed by BOTH the Transferor and Transferee
*Note that the form must indicate if the account balance (if any) will be settled by or carried over to the Transferee.
Download the Transfer of Ownership Form.
- Signed by BOTH the Transferor and Transferee
Transferor
Transferee
- One (1) valid Proof of Identification
- Proof of Payment (if applicable)
Transferee WITH an existing Globe account:
- One (1) valid Proof of Identification
- Duly Accomplished and Signed Application Form
Transferee WITHOUT an existing Globe account:
- One (1) valid Proof of Identification
- Proof of Financial capacity (if applicable)
- Proof of Billing Address
- Transfer of Ownership Form
- If the Transferor (Account Owner) is deceased:
- Death Certificate of the deceased Account Owner
Transferee WITH an existing Globe account:
- One (1) valid Proof of Identification
- Customer Update Form
Transferee WITHOUT an existing Globe account:
- One (1) valid Proof of Identification
- Proof of Financial capacity (if applicable)
- Proof of Billing Address
- If the Transferor (Account Owner) is missing:
- Any of the following:
- Deed of Sale
- Proof of Donation
- Affidavit of Ownership
Transferee WITH an existing Globe account:
- One (1) valid Proof of Identification
- Customer Update Form
Transferee WITH an existing Globe account:
- One (1) valid Proof of Identification
- Proof of Financial capacity (if applicable)
- Proof of Billing Address
- Any of the following:
Plan Renewal
If by the Account Owner:
- One (1) valid Proof of Identification
If via an Authorized Representative:
- Stand-Alone Plan Renewal form signed by the Account Owner
Download the Stand-Alone Plan Renewal Form.
- One (1) valid Proof of Identification of the Account Owner
- One (1) valid Proof of Identification of the Authorized Representative
Postpaid Applications
- For Mobile Postpaid Application
- One (1) valid Proof of Identification
- Proof of Billing Address
- Proof of Financial Capacity or Proxy Proof of Financial Capacity
- Additional requirements for foreigners
- For Broadband Application
Plan 1299 to 1899
- One (1) valid Proof of Identification
- Proof of Billing Address (REQUIRED if different from installation address)
Plan 2499 and up
- One (1) valid Proof of Identification
- Proof of Billing Address (REQUIRED if different from installation address)
- Proof of Financial Capacity
- Additional requirements for foreigners
Handset/Device Return and Replacement
- One (1) valid Proof of Identification
- Proof of Purchase
- Device package with complete accessories
Change SIM
- For SIM Upgrade
- actual/physical SIM
- For Defective SIM
- actual/physical SIM
- one (1) valid Proof of Identification
- For Lost SIM (with SIM bed or GCash card)
- SIM bed or registered GCash card
- Two (2) valid Proofs of Identification
- NOTARIZED Affidavit of Loss**
- For Lost SIM (without SIM bed or GCash card)
- Two (2) valid Proofs of Identification
- NOTARIZED Affidavit of Loss**
** The affidavit must contain the Customer Name, Citizenship, Address, Customer Signature and two (2) IDs presented during notarization.
List of Acceptable Documents
PROOF OF IDENTIFICATION | PROOF OF BILLING ADDRESS | PROOF OF FINANCIAL CAPACITY | ADDITIONAL REQUIREMENTS FOR FOREIGNERS |
|---|---|---|---|
|
|
*Proxy Proof of Financial Capacity |
*Proxy Proof of Financial Capacity |