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List of Open Globe Stores

Luzon

STORE NAMESTORE ADDRESSSCHEDULE
SM Center, Las PiñasLevel 1, SM Center Las Piñas, Alabang-Zapote Road, Pamplona, Las Pinas City10:00 a.m. to 9:00 p.m.
Monday to Sunday
SM Southmall, Las PiñasThird Floor, SM Cyberzone, SM Southmall Alabang-Zapote Road, Las Piñas City10:00 a.m. to 9:00 p.m.
Monday to Sunday
Cash & Carry, Makati CitySecond Floor, Cash & Carry Mall, Osmena Highway corner Emilia St. Gil Puyat Avenue Makati City10:00 a.m. to 8:00 p.m.
Monday to Sunday
Glorietta 3, Makati CityGround Floor, Glorietta 3, Ayala Center Makati, Makati City10:00 a.m. to 9:00 p.m.
Monday to Thursday

10:00 a.m. to 10:00 p.m.
Friday to Sunday
SM Megamall, Mandaluyong CityFourth Floor, SM Cyberzone, SM Megamall Building B, Ortigas Center, Pasig City10:00 a.m. to 10:00 p.m.
Monday to Sunday
Robinsons Place, ManilaLevel 4, Pedro Gil Wing, Robinsons Place Manila, Pedro Gil cor. Adriatico Streets, Ermita, Manila10:00 a.m. to 10:00 p.m.
Monday to Sunday
SM City San Lazaro, ManilaThird Floor, SM City San Lazaro, Felix Huertas cor. A.H. Lacson Streets, Sta. Cruz, Manila10:00 a.m. to 9:00 p.m.
Monday to Friday

10:00 a.m. to 10:00 p.m.
Saturday

10:00 a.m. to 9:00 p.m.
Sunday
SM City, Marikina CityThird Floor, SM Cyberzone, SM City Marikina, Marcos Highway, Brgy. Calumpang, Marikina City10:00 a.m. to 9:00 p.m.
Monday to Thursday

10:00 a.m. to 10:00 p.m.
Friday to Sunday
Alabang Town Center, MuntinlupaSecond Floor, Alabang Town Center, Madrigal Cor. Commerce Ave, Alabang Muntinlupa11:00 a.m. to 9:00 p.m.
Monday to Friday

10:00 a.m. to 9:00 p.m.
Saturday to Sunday
SM Mall of Asia, Pasay CitySecond Floor, SM Cyberzone, North Parking Building, SM Mall of Asia, Pasay City11:00 a.m. to 9:00 p.m.
Monday to Friday

10:00 a.m. to 10:00 p.m.
Saturday to Sunday
Lucky Gold Plaza, Pasig CitySecond Floor, Lucky Gold Plaza, Ortigas Avenue Extension, Pasig City10:00 a.m. to 9:00 p.m.
Monday to Sunday
Congressional Avenue, Quezon CityGround Floor, Northridge Plaza Bldg. Congressional Ave Brgy. Bahay Toro Quezon City9:00 a.m. to 6:00 p.m.
Monday to Sunday
Fishermall, Quezon CityLevel 4, FisherMall, Quezon Ave, Quezon City, Metro Manila10:00 a.m. to 9:00 p.m.
Sunday to Thursday

10:00 a.m. to 10:00 p.m.
Friday to Saturday
Robinsons Magnolia, Quezon CityLevel 3, Robinsons Magnolia, Aurora Blvd. corner Doña Hemady St. and N. Domingo Streets, New Manila, Quezon City10:00 a.m. to 10:00 p.m.
Monday to Sunday
SM City Fairview, Quezon CityThird Floor, SM Cyberzone, SM City Fairview, Quirino Highway Cor. Regalado Avenue, Barangay Greater Lagro, Novaliches, Quezon City10:00 a.m. to 9:00 p.m.
Sunday to Friday

10:00am to 10:00pm
Saturday
SM City Novaliches, Quezon CitySecond Floor, SM City Novaliches, Quirino Highway, San Bartolome, Novaliches, Quezon City10:00 a.m. to 9:00 p.m.
Monday to Sunday
SM North EDSA, Quezon CityFourth Floor, Cyberzone Building, New SM Annex, SM City North Edsa , Quezon City10:00 a.m. to 10:00 p.m.
Monday to Friday

10:00 a.m. to 10:00 p.m.
Saturday to Sunday
ICONIC Store, Taguig CityBonifacio High Street Amphitheater, 7th Avenue, Bonifacio Global City, Taguig City11:00 a.m. to 9:00 p.m.
Monday to Friday

10:00 a.m. to 9:00 p.m.
Saturday to Sunday
SM Supercenter, ValenzuelaThird Floor, SM Cyberzone, SM City Valenzuela, Mc Arthur Highway, Brgy. Karuhatan Valenzuela City10:00 a.m. to 9:00 p.m.
Monday to Friday
SM City Masinag, Antipolo CitySecond Floor, SM Cyberzone, SM City Masinag, Marcos Highway, Antipolo City10:00 a.m. to 9:00 p.m.
Sunday to Thursday

10:00am to 10:00pm
Friday to Saturday
SM City Taytay, RizalSecond Floor, Building B, SM City Taytay, Manila East Road, Taytay, Rizal11:00 a.m. to 9:00 p.m.
Monday to Sunday
Montalban Town Center, MontalbanGround Floor, Montalban Town Center, Rodriguez Highway cor. Lardizabal Street, Rodriguez, Rizal10:00 a.m. to 9:00 p.m.
Monday to Sunday
SM City San Mateo, RizalSecond Floor, SM Cyberzone, SM San Mateo, General Luna Avenue, Ampid I San Mateo Rizal10:00 a.m. to 9:00 p.m.
Sunday to Thursday

10:00am to 10:00pm
Friday to Saturday
Sta. Lucia Mall, CaintaLevel 3, Building 3, Sta. Lucia Mall, Marcos Highway cor. Felix Avenue, Cainta, Rizal9:00 a.m. to 9:00 p.m.
Monday to Sunday
SM City Sta. MesaUnit C21, SM City Sta Mesa, R. Magsaysay, Cor. G. Araneta Ave., Brgy. Dona Imelda, Quezon City 111310:00 a.m. to 9:00 p.m.
Sunday to Thursday

10:00am to 10:00pm
Friday to Saturday

STORE NAMESTORE ADDRESSSCHEDULE
SM Center Downtown, TuguegaraoThird level, SM Center Downtown, Luna st. Ugac Sur Tuguegarao City10:00 a.m. to 9:00 p.m.
Monday to Sunday
AKC BLDG, Santiago City, IsabelaAKC BLDG, National Highway Villasis Santiago City, Isabela9:00am to 6:00pm
Monday to Saturday; Sunday (Closed)
SM Cauayan, Cauayan City, IsabelaSecond Floor, SM Cauayan San Fermin Cauayan City10:00 a.m. to 9:00 p.m.
Monday to Sunday
Poblacion, Solano, Nueva VizcayaNational Highway, Poblacion, South Solano, Nueva Vizcaya8:00am to 5:00pm
Monday to Saturday;
Sunday (Closed)
SM City, BaguioLevel 3, SM City Baguio, Luneta Hill, Upper Session Road, Baguio City10:00 a.m. to 9:00 p.m.
Monday to Sunday
SM City Urdaneta, PangasinanLevel 2, SM City Urdaneta, Nancayasan & Poblacion,
Urdaneta City, Pangasinan		10:00 a.m. to 9:00 p.m.
Monday to Sunday
La Union Provincial Admin. Bldg, La UnionGround Floor, La Union Provincial Administrative Commercial Bldg., Quezon Ave. San Fernando, La Union9:00 a.m. to 6:00 p.m.
Monday to Saturday; Sunday (Closed)
Nepo Mall, DagupanGround Floor, 127 Nepo Mall Dagupan Arellano St. , Dagupan, Pangasinan10:00 a.m. to 8:00 p.m.
Monday to Sunday
Harborpoint Mall, Olongapo CityGround Floor, Unit 101, Harbor Point Mall, Rizal Avenue, Subic Bay Freeport Zone, Olongapo City10:00 a.m. to 9:00 p.m.
Monday to Sunday
SM City Tarlac, Tarlac CityThird Floor, SM Cyberzone, SM City Tarlac, Tarlac City10:00 a.m. to 9:00 p.m.
Monday to Sunday
SM City, ClarkSecond Level, SM City Clark, Clarkfield, Pampanga10:00 a.m. to 9:00 p.m.
Monday to Sunday
SM City Pampanga, San Fernando CityGround Floor, SM Cyberzone, SM City Pampanga, City of San Fernando Pampanga10:00 a.m. to 9:00 p.m.
Monday to Sunday
Waltermart, Sta. Maria BulacanGround Flr, Waltermart Sta.Maria, Provincial Road corner Bypass Road Brgy. Sta. Clara Sta. Maria Bulacan9:00am to 9:00pm
Monday to Sunday
Waltermart, Plaridel, BulacanGround Floor, Globe Waltermart Shopping Center, Cagayan Valley Rd., Banga 1st Plaridel Bulacan9:00 a.m. to 9:00 p.m
Monday to Sunday
SM City, San Jose Del Monte City, BulacanLower Ground Floor, SM City San Jose Del Monte, Quirino Highway, Barangay Tungkong Mangga, San Jose Del Monte, Bulacan11:00 a.m. to 9:00 p.m.
Monday to Friday

10:00am to 10:00pm
Saturday

10:00am to 9:00pm
Sunday
SM City, CabanatuanSecond Floor, SM Cyberzone, SM City Cabanatuan, Maharlika Highway, Cabanatuan City10:00 a.m. to 9:00 p.m.
Monday to Sunday

STORE NAMESTORE ADDRESSSCHEDULE
SM City, Sta. Rosa City, LagunaSecond Floor, SM Cyberzone, SM City Santa Rosa, Brgy. Tagapo, Santa Rosa City, Laguna10:00 a.m. to 9:00 p.m.
Monday to Thursday

10:00am to 10:00pm
Friday to Saturday
Nuvali, Sta. Rosa City, LagunaGround Floor, Ayala Solenad 2, Brgy. Sto. Domingo Sta. Rosa, Laguna11:00 a.m. to 9:00 p.m.
Monday to Friday

11:00 a.m. to 9:00 p.m.
Saturday to Sunday
SM City, Calamba CitySecond Floor, SM Cyberzone, SM City Calamba, National Hi-way, Bgy Real Calamba City10:00 a.m. to 9:00 p.m.
Sunday to Thursday

10:00 a.m. to 10:00 p.m.
Friday to Saturday
SM City, San Pablo, LagunaSecond Floor, SM City, San Pablo, San Pablo City, Laguna10:00 a.m. to 9:00 p.m.
Sunday to Thursday

10:00 a.m. to 10:00 p.m.
Friday to Saturday
Robinsons Galleria, San PedroLevel 4, Robinsons Galleria South, National Highway, Barangay Nueva, San Pedro, Laguna10:00 a.m. to 9:00 p.m.
Monday to Thursday

10:00 a.m. to 10:00 p.m.
Friday to Sunday
SM City, Dasmariñas, CaviteSecond Floor, SM City Dasmariñas, Governor Drive 1 Brgy. Sampaloc Dasmariñas, Cavite10:00 a.m. to 9:00 p.m.
Monday to Sunday
Ayala Serin, Tagaytay City, CaviteGround Floor, Ayala Serin, Aguinaldo Highway Brgy. Maharlika East Tagaytay, City Cavite10:00am to 8:00pm
Monday to Thursday

10:00am to 9:00pm
Friday to Sunday
Waltermart, CarmonaGround Floor, Waltermart Carmona, Carmona Cavite9:00 a.m. to 9:00 p.m.
Monday to Sunday
SM City, BacoorFourth Floor, SM Cyberzone, SM City Bacoor, Emilio Aguinaldo Highway corner Tirona Highway, Brgy Habay, Bacoor City, Cavite10:00 a.m. to 9:00 p.m.
Monday to Sunday
SM City RosarioSecond Floor, SM Cyberzone, SM City Rosario, Barangay Tejeros Convention, Rosario, Cavite10:00 a.m. to 9:00 p.m.
Monday to Sunday
SM City Trece Martires, CaviteLower Ground Floor, SM Cyberzone, SM City Trece Martires, Barangay San Agustin, Governor's Drive Trece Martires, Cavite10:00 a.m. to 9:00 p.m.
Sunday to Thursday

10:00 a.m. to 9:00 p.m.
Friday to Saturday
SM City, Batangas CityLevel 2, SM City Batangas, Pastor Village, Pallocan West, Batangas City10:00 a.m. to 9:00 p.m.
Sunday to Thursday

10:00 a.m. to 10:00 p.m.
Friday to Saturday
Waltermart, TanauanSecond Floor, Waltermart Tanauan, Tanauan City, Batangas10:00 a.m. to 9:00 p.m.
Sunday to Thursday

10:00 a.m. to 10:00 p.m.
Friday to Saturday
JP Laurel, Nasugbu, BatangasJP Laurel cor. F. Alix Sts., Nasugbu, Batangas City (BESIDE WESTERN UNION)10:00 a.m. to 9:00 p.m.
Sunday to Thursday

10:00 a.m. to 10:00 p.m.
Friday to Saturday
SM City, LipaSecond Floor, SM City Lipa, JP Laurel Highway, Lipa City Batangas10:00 a.m. to 9:00 p.m.
Sunday to Thursday

10:00 a.m. to 10:00 p.m.
Friday to Saturday
SM City, LucenaThird Floor, SM Cyberzone, SM City Lucena, Dalahican cor. Pagbilao Rds., Lucena City10:00 a.m. to 9:00 p.m.
Monday to Sunday
SM City, NagaSecond Floor, SM City Naga, Ninoy & Cory Aquino Avenue, Triangulo, Naga City10:00 a.m. to 9:00 p.m.
Monday to Sunday
SM City Legazpi, AlbayThird Floor, SM Cyberzone, SM City Legazpi, Imelda Roces Avenue, Zone 9, Barangay 37 Bitano, Legazpi City, Albay10:00 a.m. to 9:00 p.m.
Monday to Sunday
SM City Puerto Princesa, PalawanSecond Floor, SM City Puerto Princesa Malvar Road corner Lacao St.,Brgy. San Miguel, Puerto Princesa City, Palawan10:00 a.m. to 9:00 p.m.
Monday to Thursday

10:00am to 10:00pm
Friday to Saturday
Murallon, BoacGov. D. Reyes St., Murallon Boac, Marinduque08:00 a.m. to 6:00 p.m.
Monday to Saturday

Sunday (Closed)

LOCATIONSTORE ADDRESSSCHEDULE
Robinsons Galleria, Cebu CityFourth Level, Robinsons Galleria Cebu, General Maxilom Ave, Cebu City, Cebu10:00 a.m. to 9:00 p.m.
Monday to Friday

10:00 a.m. to 9:00 p.m.
Saturday to Sunday
Gaisano Price Club, Carcar CityGround Floor, Gaisano Prize Club Carcar, Poblacion 3, Awayan, Carcar City, Cebu8:00 a.m. to 7:00 p.m.
Monday to Friday

08:00 a.m. to 9:00 p.m.
Saturday to Sunday
SM City Cebu Northwing, Cebu CitySecond Level, SM Cyberzone, SM City Cebu Northwing, North Reclamation Area, Cebu City 600010:00 a.m. to 9:00 p.m.
Monday to Thursday

10:00am to 10:00pm
Friday to Saturday
SM City, Bacolod CitySecond Floor North Wing, SM Cyberzone, SM City Bacolod, Reclamation Area, Bacolod City10:00 a.m. to 10:00 p.m.
Monday to Friday

10:00 a.m. to 10:00 p.m.
Saturday to Sunday
Robinsons Place, Tacloban CityGround Floor, Annex Bldg., Robinsons Place Tacloban, Tabuan National Highway, Marasbaras, Tacloban City, Leyte10:00 a.m. to 9:00 p.m.
Monday to Friday

10:00 a.m. to 9:00 p.m.
Saturday to Sunday
SM City, Iloilo CityThird Floor North Wing, SM Cyberzone, SM City Iloilo, B. Aquino Ave. Mandurriao, Iloilo City10:00 a.m. to 10:00 p.m.
Monday to Friday

10:00 a.m. to 10:00 p.m.
Saturday to Sunday
Robinsons, Dumaguete CitySecond Floor, Robinsons Dumaguete, Calindagan, Dumaguete City, Negros Oriental10:00 a.m. to 9:00 p.m.
Monday to Friday

10:00 a.m. to 9:00 p.m.
Saturday to Sunday
Gaisano Grand Mall, Kabankalan CityGaisano Grand Mall, Tan Lorenzo St., Kabankalan City, Negros Occidental8:00 a.m. to 8:00 p.m.
Monday to Sunday
Poblacion 9, Tanjay CityMagallanes Street, Poblacion 9, Tanjay City, Negros Oriental9:00 a.m. to 6:00 p.m.
Monday to Saturday; Sunday (closed)
Bantayan Road, San Jose, AntiqueAML Building, corner Dalipe and Atabay, San Jose, Antique8:00 a.m. to 6:00 p.m.
Monday to Saturday; Sunday (closed)
Chinatown East Gate, Ormoc CitySecond Floor, Chinatown East Gate, Lilia Avenue, Barangay Cogon, Ormoc City, Leyte9:00 a.m. to 7:00 p.m.
Monday to Sunday
Parkmall, Mandaue CityGround Floor, Kidzone Parkmall, North Reclamation Area, Ouano Ave., Mandaue City11:00 a.m. to 9:00 p.m.
Monday to Friday

10:00 a.m. to 9:00 p.m.
Saturday to Sunday
GY Emporium, Cadiz CityG.Y. Emporium Bldg., Magsaysay St., Zone II, Cadiz City, Negros Occidental09:00 a.m. to 6:00 p.m.
Monday to Saturday; Sunday (Closed)
RJJ Bldg, La Carlota CityRJJ Bldg., Gurrea St., Barangay 1 La Carlota City, Negros Occidental09:00 a.m. to 6:00 p.m.
Monday to Saturday; Sunday (Closed)
Gaisano Grand Mall, Roxas CapizGround Floor, Gaisano Grand Mall Roxas, Arnaldo Boulevard Roxas City, Capiz09:00 a.m. to 8:00 p.m.
Monday to Sunday
L. Barrios St, Kalibo AklanGround Floor, Maria Gracia Bldg., Roxas Avenue cor. L . Barrios St. Kalibo, Aklan09:00 a.m. to 6:00 p.m.
Monday to Saturday; Sunday (Closed)
P.I. Garcia, NavalUnits 2&3 Qutcerr Bed & Bath Bldg. Vicentillo St. Brgy. P.I. Garcia Naval Biliran09:00 a.m. to 6:00 p.m.
Monday to Saturday; Sunday (Closed)
PD Island City Mall, BoholUpper Ground, Island City Mall
Dao District, Tagbilaran City, Bohol		09:00 a.m. to 8:00 p.m.
Monday to Sunday
LOCATIONSTORE ADDRESSSCHEDULE
Glass House, Malaybalay CityGround Floor, Malaybalay Glassware, Fortich Street, Barangay 3, Malaybalay City, Bukidnon9:00 a.m. to 6:00 p.m.
Monday to Saturday; Sunday (closed)
Limketkai Mall, Cagayan De Oro CityGround Floor North Concourse, Limketkai Mall, Lapasan, Cagayan de Oro City10:00 a.m. to 8:00 p.m.
Monday to Sunday
Abreeza Mall, Davao CityThird Level, Abreeza Mall, JP Laurel Avenue, Davao City10:00 a.m. to 9:00 p.m.
Monday to Sunday
SM City, ButuanThird Floor, SM City Butuan, Brgy 8 Lapu-Lapu, JC Aquino Avenue, Butan City10:00 a.m. to 9:00 p.m.
Monday to Sunday
Gaisano Mall of Davao, Davao CityThird Level, Gaisano Mall of Davao, J.P. Laurel Ave., Davao City10:00 a.m. to 9:00 p.m.
Monday to Sunday
SM City, Davao CitySecond Level, SM Cyberzone, SM Annex Bldg., SM City Davao, Ecoland, Quimpo Blvd., Davao City 800010:00 a.m. to 9:00 p.m.
Sunday to Thursday

10:00am to 10:00pm
Friday to Saturday
Gaisano Mall Toril, Davao CityGround Floor, Gaisano Mall of Toril, MacArthur Highway, Toril Davao City10:00 a.m. to 9:00 p.m.
Monday to Sunday
SM City, General Santos CityThird Floor, SM Mall of Gensan, Santiago Blvd, Cor. San Miguel Street, General Santos City(Temporarily Closed)
Allesor Building, General SantosGround Floor, Allesor Building, located at Leon Llido Sudbivsion, Brgy. Lagao, General Santos City9:00 a.m. to 6:00 p.m.
Monday to Sunday
Gaisano Grand Mall, Panabo City, Davao Del NorteSecond Floor, Gaisano Grand Mall Panabo, Brgy. Sto. Nino Panabo City Davao Del Norte8:00 a.m. to 8:00 p.m.
Monday to Sunday
Andrada Building 2, Mati City, Davao OrientalAndrada Building 2, Mati City Davao Oriental9:00 a.m. to 6:00 p.m.
Monday to Saturday; Sunday (closed)
Gaisano Grand Mall, Kidapawan CityBarangay Lanao, First Floor, Gaisano Grandmall of Kidapawan City9:00 a.m. to 8:00 p.m.
Monday to Sunday
KCC Mall de Zamboanga, Zamboanga CityKCC Mall de Zamboanga, Gov. Camins Ave., Zamboanga City9:00 a.m. to 9:00 p.m.
Monday to Sunday
Gaisano City Supermall, Iligan CityThird Floor, Gaisano City Super Mall, Roxas Ave., Villa Verde St., Iligan City8:00 a.m. to 8:00 p.m.
Monday to Sunday
Lee Plaza, Dipolog CityLee Plaza City Central Quezon Avenue, Miputak, Dipolog City9:00 a.m. to 7:00 p.m.
Monday to Sunday
SM City, Cagayan De Oro CityThird Floor, SM City Cagayan de Oro, Fr. Masterson Avenue Cor. Gran Via St., Pueblo de Oro Township, Uptown Carmen, Cagayan de Oro, Misamis Oriental10:00 a.m. to 9:00 p.m.
Monday to Sunday

Available Transactions for Globe Stores

Our Globe Stores will be ready to assist you with the following transactions.

Plans and Offers
  • After-Sales
  • Others

 

  1. Postpaid Plan Renewal
  2. Postpaid Applications (Mobile and Broadband)*
  3. myBusiness Applications (Mobile and Broadband)
  4. Prepaid Products (Call Cards, AutoLoadMax, Handset, SIM, Home Prepaid WiFi, Xtreme Prepaid WiFi, MyFi, myBusiness Home Prepaid WiFi) and Digital Connectors
  5. Reactivation of Terminated Accounts*
  6. Device Pick-Up

*Requires additional requirements to prepare and bring before going to the Globe Store

 

  1. Change of Ownership (Mobile and Broadband)*
  2. Change SIM (Postpaid and Prepaid)*
  3. Handset/Device Return and Replacement*
  4. Reconnection of Accounts and Unbarring Requests

*Requires additional requirements to prepare and bring before going to the Globe Store

 

  1. Bills Payment
  2. GCash Cash-In

Requires additional requirements to prepare and bring before going to the Globe Store

List of Requirements for Select Transactions

View List of Acceptable Documents >

 

  1. If the Transferor (Account Owner) is living:
    1. Transfer of Ownership Form
      • Signed by BOTH the Transferor and Transferee*Note that the form must indicate if the account balance (if any) will be settled by or carried over to the Transferee.Download the Transfer of Ownership Form.
    TRANSFERORTRANSFEREE
    1. One (1) valid Proof of Identification
    2. Proof of Payment (if applicable)
    		Transferee WITH an existing Globe account:
    1. One (1) valid Proof of Identification
    2. Duly Accomplished and Signed Application Form
    Transferee WITHOUT an existing Globe account:
    1. One (1) valid Proof of Identification
    2. Proof of Financial capacity (if applicable)
    3. Proof of Billing Address
  2. If the Transferor (Account Owner) is deceased:
    1. Death Certificate of the deceased Account Owner
    Transferee WITH an existing Globe account:
    1. One (1) valid Proof of Identification
    2. Customer Update Form
    Transferee WITHOUT an existing Globe account:
    1. One (1) valid Proof of Identification
    2. Proof of Financial capacity (if applicable)
    3. Proof of Billing Address
  3. If the Transferor (Account Owner) is missing:
    1. Any of the following:
      • Deed of Sale
      • Proof of Donation
      • Affidavit of Ownership
    Transferee WITH an existing Globe account:
    1. One (1) valid Proof of Identification
    2. Customer Update Form
    Transferee WITH an existing Globe account:
    1. One (1) valid Proof of Identification
    2. Proof of Financial capacity (if applicable)
    3. Proof of Billing Address

 If by the Account Owner:

  1. One (1) valid Proof of Identification
If via an Authorized Representative:
  1. Stand-Alone Plan Renewal form signed by the Account OwnerDownload the Stand-Alone Plan Renewal Form.
  2. One (1) valid Proof of Identification of the Account Owner
  3. One (1) valid Proof of Identification of the Authorized Representative

 

  1. For Mobile Postpaid Application
    1. One (1) valid Proof of Identification
    2. Proof of Billing Address
    3. Proof of Financial Capacity or Proxy Proof of Financial Capacity
    4. Additional requirements for foreigners
  2. For Broadband ApplicationPlan 1299 to 1899
    1. One (1) valid Proof of Identification
    2. Proof of Billing Address (REQUIRED if different from installation address)
    Plan 2499 and up
    1. One (1) valid Proof of Identification
    2. Proof of Billing Address (REQUIRED if different from installation address)
    3. Proof of Financial Capacity
    4. Additional requirements for foreigners

 

  1. One (1) valid Proof of Identification
  2. Proof of Purchase
  3. Device package with complete accessories

 

  1. For SIM Upgrade
    1. Actual/Physical SIM
  2. For Defective SIM
    1. Actual/Physical SIM
    2. One (1) valid ID
  3. For Lost SIM (with SIM bed or GCash card)
    1. SIM bed/GCash Card (if available)
       
    2. Notarized Affidavit of Loss (standard/customer provided) with the following details: Customer Name, Citizenship, Address, Customer Signature
       
    3. Two (2) valid IDs (at least one Gov't ID) presented during the Affidavit of Loss Notarization
Additional requirement for Postpaid Change SIM requests via an Authorized Representative:
  • One (1) valid ID of the Authorized Representative
  • Notarized Special Power of Attorney (SPA)

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