Globe Telecom, through its enterprise information and communications technology (ICT) arm Globe Business, celebrates one decade of partnership with California-based [24]7 customer experience solutions company.
[24]7 started operations in the Philippines 10 years ago and has from the beginning placed its trust in Globe Business to help grow its business through reliable connectivity and mobility services.
“Since 2006, Globe Business has been a very reliable partner in making sure that we are doing our business well and that we are able to connect not only the people in our organization but also with our customers. We would like to thank them for the wonderful relationship we have established as well as the products and services that they offer,” shares [24]7 Director for Human Resources Cris Agregado-Ong.
[24]7 serves the Global 100 market leaders in financial services, retail, telecommunications, technology, and travel industries. Its platform and applications use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises.
The company is particularly known for Omni-Channel, a cloud-based customer interaction platform that creates a predictive experience in customer service and sales, which relies on Globe Telecom’s wired line data services for its continuous operation. [24]7 also equips its managers with Globe mobile phone plans to ensure reliable coordination with their agents.
“Globe Business shows its passion by enabling our clients to do more of what they were meant for. Bringing in the right technology and know-how through our wireline data services allows [24]7 and their telecom and retail clients to improve work efficiency and productivity that will help them transform their business for the future,” said Globe Senior Advisor for Enterprise and IT-Enabled Services Group Mike Frausing.
With the theme “the life we share”, [24]7 operates on the principle that through engaging customer service and a conducive workspace, its set of customer service representatives and clients would be able to share a distinct and superior experience when they choose to avail of [24]7’s services.
Public Company Information:
PSE: GLO
