Globe Restores Service in 28 Provinces Affected by ‘Kristine’

As of October 26, 2024

 

Globe has reached 100% restoration of mobile services in 28 provinces across Luzon and Visayas affected by Severe Tropical Storm Kristine, while efforts are near completion in remaining sites.

 

As of Saturday, October 26, 2024, Globe has finished restoration work in the following provinces:

 

• Abra
• Albay
• Apayao
• Bataan
• Benguet
• Biliran
• Bulacan
• Camarines Norte
• Cavite
• Eastern Samar
• Ifugao
• Ilocos Norte
• Ilocos Sur
• Isabela
• Kalinga
• La Union
• Leyte
• Masbate
• Marinduque
• Mountain Province
• Nueva Ecija
• Nueva Vizcaya
• Pampanga
• Pangasinan
• Occidental Mindoro
• Northern Samar
• Southern Leyte
• Zambales

Restoration efforts are also underway and close to completion in the remaining provinces where several Globe sites experienced outages due to power failure. These include the following:

 

• Albay
• Batangas
• Camarines Sur
• Catanduanes
• Cagayan
• Laguna
• Oriental Mindoro
• Pangasinan
• Quezon
• Romblon
• Sorsogon

 

“Less than 1 percent of sites are yet to be restored in Northern Luzon and Visayas, while our ground crews are working doubly hard to restore the remaining 10% of sites in Southern Luzon that are still down. As the rains finally wane and roads clear of floods, we’re confident that we will reach 100% in all affected sites at the soonest possible time,” said Yoly Crisanto, Chief Sustainability and Corporate Communications Officer at Globe.

 

Globe earlier provided connectivity support in communities affected by the storm, including free unli calls and texts and data allocation for Globe Prepaid and TM users. Globe also extended due dates for mobile and broadband postpaid users.

 

Globe likewise deployed a Libreng Tawang, Libreng Charging and Libreng WiFi station in Cebu City, which will remain open until Saturday.

 

Globe continues to call on customers to support relief efforts by donating their Globe Rewards points via the GlobeOne app.

 

To learn more about Globe’s disaster response and Globe Stores operations, follow GlobeICON on Facebook for the latest #StaySafePH advisories.

 

Globe Delivers #AlagangGlobe to Storm-hit Areas, Supports Relief Efforts

As of October 26, 2024

 

Globe has mobilized its teams to provide urgent relief for communities affected by Severe Tropical Storm Kristine, which caused serious flooding across Luzon and Visayas earlier this week.

 

In the immediate aftermath of the storm, Globe provided Globe Prepaid and TM users free unli calls and texts to all networks, plus 100MB of data for all apps and sites and another 100MB for social media apps, valid for one day.

 

Eligible Globe At Home Prepaid WiFi users, meanwhile, were provided free 5GB of data valid for three days, while GFiber Prepaid customers were given three days of promo extension. Globe also extended due dates for users of Globe Postpaid and GFiber Postpaid customers.

 

For those who need immediate medical advice, KonsultaMD, Globe’s telehealth platform, is providing free consultation on its platform using the code ALAGANGLOBE. The code is for one-time use, valid for a month.

 

On Saturday, Globe and territory distributor Onon Marketing, partnered to deliver 300 5-liter water containers to affected families in Tuguegarao City that are currently in evacuation centers.

 

Meanwhile, Globe’s Libreng Tawag, Libreng Charging, and Libreng WiFi booth in Cebu City will remain open throughout Saturday to provide connectivity support to storm-hit residents.

 

Globe calls on its customers to support relief efforts by donating their Rewards points via the GlobeOne app. They may also send help via GCash (QR Code above), which will funnel collected funds to the Ayala Foundation.

 

For more information on Globe’s disaster response and Globe Stores operations, follow GlobeICON on Facebook for the latest #StaySafePH advisories.

Globe Prepares For Restoration Efforts As Power Failure Causes Network Outages In Several Sites Due To ‘Kristine’

As of October 23, 2024

 

Globe Provides Connectivity Support To Affected Communities

 

Commercial power failure due to Tropical Storm Kristine has caused network outages in 21 provinces in Southern Luzon and Visayas, with Globe ready to deploy teams for immediate restoration efforts once conditions on the ground improve.

 

In Southern Luzon, less than 13% of sites were affected by outages, while about 7% were affected across Visayas. Network and core services are operational in the majority of sites, and Globe assures customers that it would prioritize restoration efforts at the soonest possible time.

 

Call, text, and data services are currently affected by power outages in parts of the following provinces:

 

Region IV-A (CALABARZON)

• Batangas
• Cavite
• Laguna
• Quezon

 

Region IV-B (MIMAROPA)

• Marinduque
• Occidental Mindoro
• Oriental Mindoro
• Palawan
• Romblon

 

Region V (Bicol Region)

• Albay
• Camarines Norte
• Camarines Sur
• Catanduanes
• Masbate
• Sorsogon

 

Region VIII (Eastern Visayas)

• Biliran
• Eastern Samar
• Leyte
• Northern Samar
• Samar
• Southern Leyte

 

“The majority of our network is operational despite the onslaught of Tropical Storm Kristine. Several sites are down in areas affected by commercial power loss, but our teams are ready to deploy for urgent restoration work once ground conditions allow these operations,” said Yoly Crisanto, Globe Chief Sustainability and Corporate Communications Officer.

 

Connectivity Support

To help affected families cope with the impact of the storm, Globe has provided connectivity support to customers in affected areas. Globe Prepaid and TM customers are receiving free unli calls and texts to all networks, plus 100MB of data for all apps and sites and another 100MB for social media apps, valid for one day.

 

Eligible Globe At Home Prepaid WiFi users received free 5GB of data valid for three days, while GFiber Prepaid customers were given three days of promo extension. Due dates have, meanwhile, been extended for Globe Postpaid and GFiber Postpaid customers.

 

Globe is ready to deploy Libreng Tawang, Libreng Charging and Libreng WiFi sites in severely hit areas to support critical relief and recovery efforts.

 

Globe also calls on its customers to support relief efforts by donating their Globe Rewards points via the GlobeOne app.

 

For more information on Globe’s disaster response and Globe Stores operations, follow GlobeICON on Facebook or visit the Globe website for the latest #StaySafePH advisories.

 

Globe Network, Personnel Ready For ‘Kristine’

As of October 21, 2024

 

Globe has made preparations for the potential impact of Tropical Depression Kristine, which is expected to intensify as it moves closer to Philippine territory.

 

Network facilities in areas on the path of the storm are ready with generators and batteries to ensure connectivity services despite potential commercial power outages due to the weather system.

 

Globe’s technical and support personnel have also been prepositioned along with critical supplies in case immediate response is needed in areas that may be affected by the storm.

 

Globe is also ready to deploy Libreng Tawag, Libreng Charging and Libreng WiFi services in areas where the storm may cause severe power and service outages.

 

“Our network was built to be resilient to ensure that our services will remain operational despite weather disturbances. In case factors outside our control, such as commercial power outages due to the storm, affect our facilities, our personnel are at hand to undertake immediate restoration work. Rest assured that we’re ready for Kristine’s onslaught,” said Yoly Crisanto, Globe’s Chief Sustainability and Corporate Communications Officer.

 

Tropical Depression Kristine is forecast to move west northwest towards the Philippine landmass and intensify into a tropical storm by Tuesday. It is expected to further gain strength, escalating into a typhoon by Thursday before a potential landfall in Cagayan.

 

On Monday morning, Tropical Cyclone Wind Signal No. 1 was raised over Catanduanes and parts of Northern and Eastern Samar.

 

Globe urges communities on the path of the storm to prepare food, water, medicine, first aid kits, emergency light sources and batteries, and charge their mobile devices in anticipation of Kristine’s impact.

 

Globe also reminds the public to stay tuned for weather updates only from legitimate and trusted news sources. Globe provides free data access to the website of the National Disaster Risk Reduction and Management Council (NDRRMC) to help customers access timely and verified weather updates.

 

For more information on Globe’s disaster response operations, follow GlobeICON on Facebook for the latest #StaySafePH advisories.