Globe announced Wednesday it is providing assistance to Filipinos in Ukraine through free roaming calls, texts and data to keep in touch with their loved ones back home amid tensions between Kyiv and Moscow.
Globe customers currently using roaming services in Ukraine may connect with their loved ones with free 15 minutes of incoming and outgoing calls, 15 texts to all networks, and 1GB data (whichever service is currently available) good for 7 days at no extra cost.
“We understand how connectivity is crucial to our customers in Ukraine at this time of uncertainty. We hope to help them reach loved ones at home and let them know of their status. We believe this connection is critical especially during a difficult time,” said Coco Domingo, Globe VP for Postpaid and International Business.
To avail of the free roaming service, customers only need to connect to Globe’s roaming partners, Life or Kyivstar. There is no registration required as this goodwill offer will be automatically provided to Globe customers currently located in Ukraine. A confirmation message will be sent to customers advising them that the free roaming offer is ready for use.
To make a call, dial “+” plus country code, area code and telephone number (ex. +63773101212) or dial “+” plus country code and mobile number (ex. +639171234567). To send a text, type “+” plus country code and mobile number (ex. +639171234567).
To use the free 1 GB data allocation, customers simply need to turn on mobile data and data roaming on their phone’s settings, and set the network connection to 3G or LTE. Postpaid customers are encouraged to only turn on their mobile data and data roaming once they have received the activation message.
Russia this week sent troops to Ukraine, a climax in long-simmering tensions over two regions that had broken away from Kyiv.
Globe has been prioritizing the safety of its customers worldwide. It provided prepaid load and postpaid bill adjustments to customers in Myanmar and Afghanistan amid unrest there in 2021, and in Kazakhstan in January this year when oil price hikes fueled riots.
For additional information, visit www.globe.com.ph/international/roaming.