To report issues, dial 211 using your Globe mobile, 808 using TM, or 027730-1000 using landline for FREE.
GLOBE AT HOME APP
Manage your Globe At Home and Home Prepaid WiFi accounts on-the-go.
How can I report issues on my account to Globe customer service?
You may report your concerns through the GlobeOne app's Help Center section. You may also opt to dial 211 using your Globe mobile, 808 using TM, or 027730-1000 using a landline for free, and our Globe Digital Assistant will be glad to help you.
What kind of help can I get from your Digital Assistant?
Our Globe Digital Assistant can help you with the following concerns:
Reconnection for your mobile and broadband plans.
Repair requests for your broadband plan.
Billing issues, termination requests or other complex concerns and we'll call you back.
What service requests and issues can I make or report in the GlobeOne app?
You may submit simple to complex service requests such as plan upgrade, plan renewal, report a bill concern, request for reconnection or termination, report a network concern and even request to switch your number to Prepaid/Postpaid and vice versa.