We're here to support you!
Get the help you need for your account-related inquiries and concerns from our self-service channels.
GlobeONE
Download your latest one-stop app to view your account details, request add-ons, and manage your postpaid account with ease.
GLOBE AT HOME APP
Manage your Globe At Home and Home Prepaid WiFi accounts on-the-go.
What is the NTC Memorandum Circular 10-10-2017 about?
The National Telecommunications Commission (NTC) has ordered all telecommunications companies in the Philippines to migrate all telephone numbers with "02" area code from the existing 7-digit format to an 8-digit format, on October 6, 2019.
Are all telecommunications companies in the Philippines complying with the new directive?
All telecommunications companies in the Philippines are covered by the NTC directive.
Which customers are affected by the memorandum? Will this affect my number if I'm outside the (02) area code?
The NTC memorandum circular applies to all telephone numbers within the specified area code “02.”
Customers outside these (02) area codes aren't covered by the NTC memo and will continue to use their existing 7-digit number format.
Why are we migrating to an 8-digit numbering format for telephone numbers within the (02) area code?
This is to address the insufficient number of assignable exchange codes.