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Get the help you need for your account-related inquiries and concerns from our self-service channels.

MESSENGER

Chat with us anytime about your account-related inquiry or concern, we're here to support you!

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Join a Viber Community in your area and get help from a Globe Care Specialist.

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@talk2GLOBE is ready to give you a hand anytime, anywhere.

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GLOBE DIGITAL ASSISTANT

To report issues, dial 211 using your Globe mobile, 808 using TM, or 027730-1000 using landline for FREE.

GLOBE AT HOME APP

Manage your Globe At Home and Home Prepaid WiFi accounts on-the-go.

FAQ

How can I report issues on my account to Globe customer service?

You may report your concerns through the GlobeOne app's Help Center section. You may also opt to dial 211 using your Globe mobile, 808 using TM, or 027730-1000 using a landline for free, and our Globe Digital Assistant will be glad to help you.

What kind of help can I get from your Digital Assistant?

Our Globe Digital Assistant can help you with the following concerns:


  • Reconnection for your mobile and broadband plans.
  • Repair requests for your broadband plan.
  • Billing issues, termination requests or other complex concerns and we'll call you back.

What service requests and issues can I make or report in the GlobeOne app?

You may submit simple to complex service requests such as plan upgrade, plan renewal, report a bill concern, request for reconnection or termination, report a network concern and even request to switch your number to Prepaid/Postpaid and vice versa.

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