Globe AT HOME 5G WiFi FAQs

Here’s a quick guide:

1. Plug in the device and wait for it to boot up.
2. On your router screen, press the Menu button and go to Settings > Set-up.
3. Keep pressing the Check button until a QR code appears for SIM registration.
4. Scan the QR code using your phone. This will lead you to the Globe SIM registration microsite, but don’t enter your number yet. 
5. Go back to your router screen and continue pressing Check until you see your 5G number and an "OTP: loading" message.
6. Once your number appears, enter it into the SIM registration field on your phone.
7. (Optional) If you see an “HPW SIM Registration” page or an error at 192.168.254.254, just close it. Look for the other browser tab that says “Verify your number” with an OTP field.
8. Check your router again. The “OTP: loading” message should now be replaced with your OTP code.
9. Enter the OTP into the “Verify your number” field on your phone.
10. Complete the rest of the SIM registration and wait for the confirmation page. 
11. On your modem, press the confirmation button to finalize the registration.
12. Once done, connect to your WiFi by either:

• Clicking the WiFi button on the router menu, or
• Scanning the WiFi QR code shown on the screen.

You can enjoy internet speeds up to 10x faster than our LTE Home WiFi!

Yes. Your unit comes with 250GB of data upon activation, but you can top up anytime through the GlobeOne app.

To top up data for your Globe AT HOME 5G WiFi, simply use the GlobeOne app:

• Register your device on the app to access available data promos.
• Only data promos can be purchased. (Regular load or charge-to-load payments are not supported for this device)
• Monitor your remaining data and usage history through the app.

Currently, promos for Globe AT HOME 5G WiFi can only be purchased via the GlobeOne app.

Purchase via GCash or retailers is not yet supported.

To enroll your device, just follow these steps:

1. Open the GlobeOne app and swipe the dashboard to the right until you see ‘Add an account’.
2. On your router, press the menu button and scroll until you see ‘5G Number’.
3. Tap check repeatedly until your WiFi number and ‘OTP: loading’ appear on the screen.
4. Enter the displayed number in the GlobeOne app (Make sure to add a ‘0’ at the beginning).
5. Click Next and wait for the OTP to appear on your router.
6. Enter the OTP in the app to verify.
7. Add a name for your account.

You can choose from the following data promos:

• 75GB for 7 days – ₱299
• 250GB for 30 days – ₱899
• 500GB for 30 days – ₱1,299

Once you’ve enrolled your Globe AT HOME 5G WiFi account to GlobeOne, you can purchase the promos using:

• GCash
• Debit / Credit Card
• e-Wallet
• Via Bank Transfer

The router is locked to your registered home address upon application.

• If moved outside your assigned location, the service will automatically be blocked.
• To keep your connection active, always use the device in its registered location.

For the best experience, we recommend disconnecting devices when not in use.

If you need to keep multiple devices connected, we suggest only using 8-15 devices for optimal performance.

Too many connected devices can affect the overall experience, depending on how each device is used.

If you're having trouble connecting, you may try these steps:

1. Check Signal Strength: Use the signal strength indicator on the touch screen to find the best placement for your router.
2. Reboot the Router: Go to the Menu Button > Settings > Reboot, or unplug the router for 10 seconds, then plug it back in.
3. Check Wi-Fi Connection: Make sure you're connected to the correct Wi-Fi network. Use the QR code on the touch screen to connect easily.
4. Switch Wi-Fi Frequency: If you're near the router, use the 5GHz connection for faster speeds. If you're farther away, try the 2.4GHz option for better range.
5. Test Internet Speed: Use the built-in speed test feature or connect your device to Wi-Fi and test your speed with Ookla.
6. Optimize Router Location: Place the router near a window to reduce obstacles and improve signal strength.

Yes, if you're unsatisfied within 7 days, you can return the router in good condition for a full refund of ₱1999.

You’ll receive a ₱1,100 device deposit refund within 7 days, provided the device is returned in good condition.

To be eligible for a refund, your router must meet the following criteria:

• Physical Condition: The device should have no significant scratches, dents, or damage. Minor wear, like discoloration from sunlight or small markings, is okay.
  Operating Condition: The device should power on, the LCD screen must be intact, and the display should be clear with no cracks or distortion.
• Packaging: The router should be returned with the power cable and ideally in its original packaging. The "Do Not Tamper" sticker must be intact.

Yes, you can continue using the router as long as you keep reloading it with promos.

If the router has no data for 30 days, it will be picked up from your home.

It's still a good idea to check the signal strength inside your home.

While 5G frequencies are compatible with mobile networks, your Globe AT HOME 5G WiFi might use a different band to ensure the best experience.

For assistance, simply click the ‘Support’ button on your router’s LED display.

An agent will call you between 9 AM and 9 PM, Monday to Sunday, to help resolve your issue.