To set up your device, you’ll need to register your 5G number. You will be prompted with a step-by-step guide on your router. To set up your router, follow these steps: 

1. Plug in the device and wait for it to boot up.
2. On your router screen, press the Menu button and go to Settings > Set-up.
3. Keep pressing the Check button until a QR code appears for SIM registration.
4. Scan the QR code using your phone. This will lead you to the Globe SIM registration microsite, but don’t enter your number yet.
5. Go back to your router screen and continue pressing Check until you see your 5G number and an "OTP: loading" message.
6. Once your number appears, enter it into the SIM registration field on your phone.
7. (Optional) If you see an “HPW SIM Registration” page or an error at 192.168.254.254, just close it. Look for the other browser tab that says “Verify your number” with an OTP field.
8. Check your router again. The “OTP: loading” message should now be replaced with your OTP code.
9. Enter the OTP into the “Verify your number” field on your phone.
10. Complete the rest of the SIM registration and wait for the confirmation page.
11. On your modem, press the confirmation button to finalize the registration.
12. Once done, connect to your WiFi by either:
    • Clicking the WiFi button on the router menu, or
    • Scanning the WiFi QR code shown on the screen.

Your Globe AT HOME 5G WiFi offers fiber-like speeds—perfect for those needing reliable, wireless connectivity in select areas.

Yes. Upon initial purchase and registration, your unit will be loaded with. You may top-up and register if you want to add more.

To top up data for your Globe AT HOME 5G WiFi, simply use the GlobeOne app
 

• Register your device on the app to access available data promos.
• Only data promos can be purchased. (Regular load or charge-to-load payments are not supported for this device)

For now, you may only purchase the promos via GlobeOne. Purchase via GCash app and retailers are not yet available.  

To enroll your device, just follow these steps:

1. Open the GlobeOne app and swipe the dashboard to the right until you see ‘Add an account’.
2. On your router, press the menu button and scroll until you see ‘5G Number’.
3. Tap check repeatedly until your WiFi number and ‘OTP: loading’ appear on the screen.
4. Enter the displayed number in the GlobeOne app (Make sure to add a ‘0’ at the beginning).
5. Click Next and wait for the OTP to appear on your router.
6. Enter the OTP in the app to verify.
7. Add a name for your account.

You can choose from the following data promos:
 

• Unli internet for 7 days – ₱299
• 250GB for 30 days – ₱899
• Unli for 30 days – ₱1,299
   

• GCash
• Debit / Credit Card
• e-Wallet
• Via Bank Transfer

The router is locked to your registered home address upon application.

• If moved outside your assigned location, the service will automatically be blocked.
• To keep your connection active, always use the device in its registered location.

For the best experience, we recommend disconnecting devices when not in use. If you need to keep multiple devices connected, we suggest only using 8-15 devices for optimal performance. Too many connected devices can affect the overall experience, depending on how each device is used.

If you're having trouble connecting, you may try these steps:

1. Check Signal Strength: Use the signal strength indicator on the touch screen to find the best placement for your router.
2. Reboot the Router: Go to the Menu Button > Settings > Reboot, or unplug the router for 10 seconds, then plug it back in.
3. Check Wi-Fi Connection: Make sure you're connected to the correct Wi-Fi network. Use the QR code on the touch screen to connect easily.
4. Switch Wi-Fi Frequency: If you're near the router, use the 5GHz connection for faster speeds. If you're farther away, try the 2.4GHz option for better range.
5. Test Internet Speed: Use the built-in speed test feature or connect your device to Wi-Fi and test your speed with Ookla.
6. Optimize Router Location: Place the router near a window to reduce obstacles and improve signal strength.

Yes, if you're unsatisfied within 7 days, you can return the router in good condition for a full refund of ₱1999. You’ll receive a ₱1,100 device deposit refund within 7 days, provided the device is returned in good condition.

To be eligible for a refund, your router must meet the following criteria:

• Physical Condition: The device should have no significant scratches, dents, or damage. Minor wear, like discoloration from sunlight or small markings, is okay.
• Operating Condition: The device should power on, the LCD screen must be intact, and the display should be clear with no cracks or distortion.
• Packaging: The router should be returned with the power cable and ideally in its original packaging. The "Do Not Tamper" sticker must be intact.

Yes, you can continue using the router as long as you keep reloading it with promos. If the router has no data for 30 days, it will be picked up from your home.

Serviceability checking is still recommended with validation in the signal indicators of our router when placed inside your home. This is because 5G has multiple frequencies and our home WiFi unit may also use a different band from mobile to ensure the best experience.

For assistance, simply click the ‘Support’ button on your router’s LED display. An agent will call you between 9 AM and 9 PM, Monday to Sunday, to help resolve your issue.