Globe AT HOME Billing Cut-Off FAQs

To serve you better, we’ve adjusted your bill cycle date to align with other subscribers. This change allows us to manage accounts more efficiently and ensure you get the service you deserve.

If your cut-off is on the 5th, 15th, 26th, or end of the month, your bill cycle and due date will stay the same.

For other cut-off dates, here’s how they’ll change:

• From 3rd, 6th, 8th, 12th → to the 15th
• From 16th, 21st → to the 26th

You’ll see the full details in your next bill. You can view your bill through:

• The GlobeOne app (recommended).
• Your email.
• A paper bill, if you’ve availed of this option.

Your total amount won’t change, but the timing of your bill will. You’ll see a one-time prorated monthly service fee in your November bill. This amount covers the extra days between your old and new bill cycles.

Yes! You can pick from these dates: 5th, 15th, 26th, or end of the month.

Yes, you can! Just choose a cut-off date from these options: 5th, 15th, 26th, or end of the month.

Your due date is always 21 days after your billing cycle cut-off date. If you have a specific due date in mind, select a cut-off date from these options: 5th, 15th, 26th, or end of the month.

Your amount due will be directly debited from your enrolled card 2 days after your new bill cutoff.

No, your content subscriptions won’t be affected.

Yes! You can choose one cut-off date for both from these options: 5th, 15th, 26th, or end of the month.

No, your unlimited calls won’t be affected.

The prorated charges reflect the number of days between your old and new bill cycle.

Prorated charges may appear for certain services like Disney content or unlimited Globe-to-Globe calls due to the bill cycle change. You can disregard these charges when paying your bill.

If you’ve already paid them, the amount will be credited back to your account and reflected in your next bill.