We aim to provide you with the service you deserve. Experiencing connectivity issues? Follow these easy steps. Internet signal and WiFi issues require different solutions, so it’s important to know what you’re dealing with:

• Connection Issues: These may come from your Internet Service Provider (ISP), modem, or wiring.
• WiFi Issues: These are usually caused by your router’s signal, distance, or interference from other devices.

A quick way to check is by looking at the internet signal light on your modem, usually labeled as “WAN” or “Internet” or represented by a globe icon:

• Solid white or green: Your connection is working.
• Red or off: There’s a signal issue, and troubleshooting is needed.

 Refer to the Modem LED Indicator Guide below for troubleshooting steps. Causes of Interruptions

• ISP Issues: Outages or maintenance work by your internet provider.
• Network Congestion: Heavy traffic during peak hours.
• Modem or Router Problems: Faulty hardware or outdated firmware.
• Weak WiFi Signal: Distance, physical obstructions, or interference from other devices.
• Wiring Problems: Damaged cables or poor connections.

Basic Troubleshooting Tips

• Check the modem cables. Ensure all cables are securely connected and not loose.
• Restart your modem. Unplug the modem, wait for two minutes, then plug it back in.
• Test your WiFi on other devices. If one device connects but another doesn’t, the issue is with the device.
• Try a different website or app. If only one site or service is not working, your connection is likely fine.
• Check for outages. If there's a Globe outage, you won’t be able to fix it yourself. Check for service updates before troubleshooting further.
• Review your billing status. Ensure you haven’t missed a payment. Use the GlobeOne app to monitor usage and check for the latest promos.

Hangad naming maibigay ang serbisyong deserve mo. Nakakaranas ka ba ng connectivity issues? Sundan ang sumusunod na madaling hakbang. Helpful Tips na Baka Hindi mo pa Alam Magkaiba ang solusyon para sa internet signal at WiFi issues, kaya mahalagang malaman kung alin sa mga ito ang nais mong ayusin.

• Connection Issues: Maaari itong manggaling sa iyong Internet Service Provider (ISP), modem, o wiring.
• WiFi Issues: Karaniwang sanhi ito ng problema sa signal ng router, distansya, o iba pang devices na maaaring sanhi ng interference.

 Ang isang quick step na pwede mong gawin ay tingnan ang internet signal light sa iyong modem.

• Kapag solid white o green ang ilaw, maayos ang conncection.
• Kung pula o patay ang ilaw, may problema sa signal at kailangan ng troubleshooting.
• Tingnan ang light indicator guide sa ibaba para sa mas epektibong troubleshooting.

 Mga Dahilan ng Interruptions

• ISP Issues: Maaari itong manggaling sa iyong Internet Service Provider (ISP), modem, o wiring.
• Network Congestion: Sanhi ito ng heavy traffic tuwing peak hours.
• Modem o Router Problems: Dahil ito sa sirang hardware o lumang firmware.
• Mahinang WiFi Signal: Nangyayari ito dahil sa distansya, mga harang, o kaya interference ng ibang device.
• Problema sa Wiring: Dulot ito ng sirang kable.

 Basic Tips sa Pag-Troubleshoot

• I-check ang mga modem cables. Siguraduhing lahat ng cables ay maayos at hindi maluwag.
• I-restart ang modem. Hugutin ito sa saksakan, maghintay nang dalawang minuto, at isaksak ulit.
• Subukan ang Wi-Fi sa ibang devices. Kung nakaka-connect ang isang device pero hindi ang iba, maaaring nasa device ang problema.
• Mag-open ng ibang website o app. Kung isang site o serbisyo lang ang hindi naglo-load, maayos naman ang connection mo.
• I-check kung may outage. Kung may outage sa Globe, hindi mo ito maaayos mag-isa. Tingnan muna kung may outages bago mag-troubleshoot.
• I-review ang iyong billing status. Siguraduhing hindi mo nakaligtaang magbayad. Gamitin ang GlobeOne app para i-monitor ang usage at makita ang latest promos.