The facility supporting your home internet is being deactivated due to reliability issues. We sincerely apologize for the inconvenience and assure you that no charges will apply after the service shutdown.

We currently don’t have available facilities near your area. While we aim to provide alternative technology, building new facilities will take time. If you plan to move to a location with available facilities, we can transfer your account there.

Your account will be permanently disconnected, and all associated services will no longer be available.

No, you won’t be charged any additional fees, and all termination fees will be waived.

Yes! We’re providing you with a complimentary GOMO SIM, which includes FREE data upon activation. You can use this SIM to stay connected immediately after activation.

You can redeem the GOMO SIM until your account is terminated.

We’ll deliver your GOMO SIM within the following timeframes after you’ve submitted the form:

• GMA: 3-5 days

• Luzon: 5-7 days

• VisMin: 7-10 days

For concerns regarding your Globe At Home account, reach out to us via:

• Hotline

• Globe At Home Facebook Messenger

For GOMO SIM concerns, check the GOMO app or visit the GOMO website at gomo.ph.