Globe At Home Prepaid WiFi FAQs

What is Globe At Home Prepaid WiFi?

The Globe At Home Prepaid WiFi is a new product that offers you budget-friendly internet access at home, giving you 2X faster speed*, 2X stronger signal and wider coverage* with no installation required and no monthly fees needed.


Bring it home now and get a one-time 10GB internet allowance for free! You can get it here.


*Versus Pocket WiFi coverage. ASC Ref No. G096P020218G

How many devices can connect to my Globe At Home Prepaid WiFi?

Your Globe At Home Prepaid WiFi can be used for light to moderate surfing, downloading, and streaming for up to 5 simultaneous connections.

How do I change my WiFi name and password?

STEP 1: Go to http://192.168.254.254/ and log in through your username and password. You may locate these credentials at the back of your modem.


STEP 2: Go to the Advanced tab, then click WiFi > WiFi Security Settings. Click the Edit button at the right side.


STEP 3: Enter the desired name and password for your Home Prepaid WiFi and click Save.

Can I use other SIMs besides the one packaged with the kit?

You can only use the Prepaid WiFi SIM that's inserted in your modem. To avoid issues with your connection and promo subscriptions, please do not remove the Prepaid Home WiFi SIM card from the modem.

How do I get my FREE 10GB data?

You can get your free 10GB via the New Globe One App or the Modem Dashboard.


Via the New Globe One App:

Step 1: Plug-in your modem connect to your modem via WiFi

Step 2: Download the New GlobeOne app on the Play Store or the App Store.

Step 3: Open the app to view your 10GB. It may take up to 15 minutes after turning on your modem for the 10GB to be sent to your Home Prepaid WiFi. If not seen within 15 minutes, proceed to claiming via the Modem Dashboard


Via the Modem Dashboard App:

Step 1: Plug in and connect to your modem via WiFi

Step 2: Visit http://192.168.254.254/ to access the modem dashboard

Step 3: Click log-in on the upper right of the screen

Step 4: Enter user & password found at the back of the modem

Step 5: Go to the SMS tab inside the modem dashboard and create a new message

Step 6: Text the keyword FREE10GB and send to 8080

Step 7: Wait for an SMS confirmation

Until when can I avail my FREE 10GB data?

You can avail your FREE 10GB data anytime as long as your Prepaid Home WiFi number is active. Remember that once activated, it’s valid for 7 days only.

What are the available promos?

FAMSURF (Note: Launch on June 3 for FamSURF only)
ConstructFamSURF50FamSURF199FamSURF299FamSURF499FamSURF999

Validity

3D

7D

7D

15D

30D

Total GB

5GB

30GB

50GB

80GB

200GB

Open Access

5GB

23GB

43GB

65GB

170GB

BULK Freebie

NA

7GB of WLE

7GB of WLE

15GB of WLE

30GB of WLE

Watch, Learn, and Earn freebies

HBO GO, YOUTUBE, NETFLIX, GSuite (Google Maps,Google Classroom, Google Docs, Google Sheets, Google Slides, Google Keep, Google Drive), Zoom, Messenger, Shopee, Lazada, Tiktok, Mobile Legends, LOL


HOMESURF
ConstructHomeSURF199HomeSURF599HomeSURF999HomeSURF1499

Validity

7 D

15 D

30 D

30 D

Total GB

30 GB

75 GB

100 GB

150 GB

Open Access

23 GB

60 GB

70 GB

120 GB

Freebie 1GB PER DAY

7 GB

15 GB

30 GB

30 GB

How do I check the status of my Free10GB?

Download the New GlobeOne app via glbe.co/NewGlobeONE so you can monitor your data and register to promos!

How do I register to GoSURF / HomeSURF?

You can register in 6 ways!

New GlobeOne App
  1. Open the New GlobeOne App
  2. In the dashboard, tap on the Buy icon.
  3. For Promo, choose the promo you want to buy under the "Featured" or "Promo" tab.
  4. Click Subscribe.
  5. Select your preferred payment method.
  6. Proceed with the payment process.
AutoLoadMax
  1. Go to the nearest store with Globe AutoLoadMax
  2. Choose your desired Home Prepaid WiFi Promo
  3. Give your 11-digit Prepaid WiFi Number (ex. 09662756289) found on the back of the modem
  4. Provide payment to the store
  5. Enjoy surfing at home!
GCash
  1. Open the GCash App
  2. Enter your GCash Pin
  3. Select Buy Load
  4. Enter your 11-digit Prepaid WiFi Number (ex. 09662756289) found on the back of the modem
  5. Select Broadband
  6. Select desired Prepaid WiFi Promo
  7. Click ConfirmEnjoy surfing at home!


Where can I find my Prepaid WiFi number?

Your Prepaid Home WiFi number is located at the back of your modem.

What will happen if my data is already consumed before the expiry date but with remaining prepaid load?

The regular browsing rate of P5/15 minutes applies when going online without a surf promo.

How do I check my remaining Prepaid load balance?

You can check your remaining balance using the New GlobeOne App.

What will happen to my FREE 10GB if I reload FamSURF promo and my FREE data is not yet fully consumed?

Your free data and FamSURF data will be added and can be used for any browsing activities.

What will happen if my data is already consumed before the expiry date and I don't have prepaid load?

You will no longer have internet connection. To continue surfing, reload and subscribe to another surf promo.

Will I be notified once my data has expired?

Yes. You will be notified through your modem  dashboard. To access your dashboard, simply  go to the modem dashboard, while connected to your Prepaid Home WiFi. You can also track your data usage on your New GlobeOne App.

Can my Prepaid WiFi register to other promos?

You can register to promos like GoSURF 50 and HomeSURF.

I'm experiencing poor to no internet connection. What should I do?

Here are some basic troubleshooting tips:


  • Check your account dashboard on the New GlobeOne App and make sure you’re registered to a promo and/or have enough load for data.
  • Ensure the power adapter is plugged to a 220V outlet.
  • Check your signal indicator, it should be lit. If there are no lights, restart your device by turning off the modem and replugging.
  • For better signal strength, position your modem near a window.

Where can I replace my modem?

  • For a period of 7 days from the date of purchase, if the product is determined to be defective, Globe will automatically replace the product without cost. Subscriber must present complete package with box and receipt.
  • From the 8th to the 365th day from the date of purchase, if the product is determined to be defective, kindly contact the authorized Intogadgets service center to repair or replace the product.
Store Name/Branch
AddressOperating Hours
Intogadgets Trinoma
2nd Level Trinoma MallMall Hours
Intogadgets Fairview Terraces3rd Floor Ayala TerracesMall Hours
Intogadgets MRT-AyalaConcourse Level, Ayala MRT StationMall Hours
Intogadgets Robinsons Place Manila3rd Floor, Robinsons ErmitaMall Hours
Intogadgets V-Mall Greenhills3rd Floor, Vira Mall GreenhillsMall Hours
Intogadgets Lucky MallGround Level, Lucky Mall China TownMall Hours
Intogadgets Marquee Mall3rd Floor, Marquee Mall Angeles PampangaMall Hours
Intogadgets SM Valenzuela3rd Floor, SM ValenzuelaMall Hours
Intogadgets Subic Harbor Point2nd Floor, Subic Harbour PointMall Hours
Intogadgets Market Market4th Floor, Market Market TaguiguMall Hours
Intogadgets Dela Rosa3rd Level, Dela Rosa Carpark 1 MakatiMon-Sat 10AM-8PM
Intogadgets Solenad2nd Floor, Solenad 3 Nuvali, LagunaMall Hours
Intogadgets

For Huawei modems:

Service Center Name
Address & Contact NumberBusiness Hours
Citylight Telecom Centre
3rd FLR. 365 SM CITY SAN LAZARO, F. HUERTAS ST., STA. CRUZ MANILA
Contact Number: (02)-2440974
MON TO SUN, 10AM TO 9PM
Citylight Telecom CentreA004 L/G BLDG. A SM BICUTAN, DOÑA SOLEDAD AVE., BRGY. DON BOSCO, PARAÑAQUE CITY 
Contact Number: (02)-7810934
MON TO SUN, 10AM TO 9PM
CITYLIGHT TELECOM CENTREUNIT 102 JAFER PLACE BLDG. NO. 19 EISENHOWER ST. GREENHILLS, SAN JUAN CITY 
Contact Number: 09274126263, (02) 7224064, (02)7224307
MON TO SAT 9AM TO 6PM
CUSTOMER SERVICE CENTER - HUAWEI EXCLUSIVE SERVICE CENTERLEVEL 3, GATEWAY MALL, CUBAO, QUEZON CITY 
Contact Number: 9325114475
MON TO SUN, 10AM TO 9PM
CUSTOMER SERVICE CENTER - HUAWEI EXCLUSIVE SERVICE CENTERUNIT 0054, UGF, CYBERPOINT STARMALL EDSA CORNER SHAW BLVD MANDALUYONG CITY 1552 
Contact Number: 024708047, 09976034765
SUN TO THURS, 10AM TO 9PM / FRI & SAT, 10AM TO 10PM
CUSTOMER SERVICE CENTER- ESQUIRE CORP. ALABANGESQUIRE TECH CORPORATION, UNIT 1004, 10th FLOOR, ALABANG BUSINESS TOWER, 1216 ACACIA AVENUE, MADRIGAL BUSINESS PARK, AYALA ALABANG, MUNTINLUPA CITY 
Contact Number: (02) 5737380
MONDAYS TO FRIDAYS, 8AM TO 5PM, SATURDAYS, 8AM TO 12PM
ESQUIRETECH CORPORATIONUnit A, 2nd floor CAIAA Center, Vibo Place, N. Escario Street, Cebu City 
Contact Number: (032) 263-1617, 0956-231 0143
MONDAYS TO FRIDAYS, 8AM TO 5PM, SATURDAYS, 8AM TO 12PM

My location is far away/not accessible to the IntoGadget branches above. How can I have my device checked?

You may call Intogadgets hotline* at  02-8-855-4883, or contact the  Huawei hotline at 1800-8739-5227 (for Huawei modems) to have the device assessed over the phone. 


*Standard charges apply

Can I have my Prepaid WiFi SIM replaced?

If there is an issue on your Prepaid Home WiFi SIM, please set an appointment via https://queue.globe.com.ph/ and visit the nearest Globe Store near you or chat with us in our Facebook Messenger.

I want to bring the modem to another area, can I still use this outside my location?

Sorry you can only use your modem in the location that was specified for fixed use.

Can I return my modem and get a refund?

We only repair or replace the modem depending on assessment and troubleshooting done.

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