Globe At Home Prepaid WiFi FAQs
What is Globe At Home Prepaid WiFi?
The Globe At Home Prepaid WiFi is a new product that offers you budget-friendly internet access at home, giving you 2X faster speed*, 2X stronger signal and wider coverage* with no installation required and no monthly fees needed.
Bring it home now and get a one-time 10GB internet allowance for free! You can get it here.
*Versus Pocket WiFi coverage. ASC Ref No. G096P020218G
How many devices can connect to my Globe At Home Prepaid WiFi?
Your Globe At Home Prepaid WiFi can be used for light to moderate surfing, downloading, and streaming for up to 5 simultaneous connections.
How do I change my WiFi name and password?
STEP 1: Go to http://192.168.254.254/ and log in through your username and password. You may locate these credentials at the back of your modem.
STEP 2: Go to the Advanced tab, then click WiFi > WiFi Security Settings. Click the Edit button at the right side.
STEP 3: Enter the desired name and password for your Home Prepaid WiFi and click Save.
Can I use other SIMs besides the one packaged with the kit?
You can only use the Prepaid WiFi SIM that's inserted in your modem. To avoid issues with your connection and promo subscriptions, please do not remove the Prepaid Home WiFi SIM card from the modem.
How do I get my FREE 10GB data?
You can get your free 10GB via the New Globe One App or the Modem Dashboard.
Via the New Globe One App:
Step 1: Plug-in your modem connect to your modem via WiFi
Step 2: Download the New GlobeOne app on the Play Store or the App Store.
Step 3: Open the app to view your 10GB. It may take up to 15 minutes after turning on your modem for the 10GB to be sent to your Home Prepaid WiFi. If not seen within 15 minutes, proceed to claiming via the Modem Dashboard
Via the Modem Dashboard App:
Step 1: Plug in and connect to your modem via WiFi
Step 2: Visit http://192.168.254.254/ to access the modem dashboard
Step 3: Click log-in on the upper right of the screen
Step 4: Enter user & password found at the back of the modem
Step 5: Go to the SMS tab inside the modem dashboard and create a new message
Step 6: Text the keyword FREE10GB and send to 8080
Step 7: Wait for an SMS confirmation
Until when can I avail my FREE 10GB data?
You can avail your FREE 10GB data anytime as long as your Prepaid Home WiFi number is active. Remember that once activated, it’s valid for 7 days only.
What are the available promos?
FAMSURF (Note: Launch on June 3 for FamSURF only)
| Construct | FamSURF50 | FamSURF199 | FamSURF299 | FamSURF499 | FamSURF999 |
|---|---|---|---|---|---|
Validity | 3D | 7D | 7D | 15D | 30D |
Total GB | 5GB | 30GB | 50GB | 80GB | 200GB |
Open Access | 5GB | 23GB | 43GB | 65GB | 170GB |
BULK Freebie | NA | 7GB of WLE | 7GB of WLE | 15GB of WLE | 30GB of WLE |
Watch, Learn, and Earn freebies | HBO GO, YOUTUBE, NETFLIX, GSuite (Google Maps,Google Classroom, Google Docs, Google Sheets, Google Slides, Google Keep, Google Drive), Zoom, Messenger, Shopee, Lazada, Tiktok, Mobile Legends, LOL | ||||
HOMESURF
| Construct | HomeSURF199 | HomeSURF599 | HomeSURF999 | HomeSURF1499 |
|---|---|---|---|---|
Validity | 7 D | 15 D | 30 D | 30 D |
Total GB | 30 GB | 75 GB | 100 GB | 150 GB |
Open Access | 23 GB | 60 GB | 70 GB | 120 GB |
Freebie 1GB PER DAY | 7 GB | 15 GB | 30 GB | 30 GB |
How do I check the status of my Free10GB?
Download the New GlobeOne app via glbe.co/NewGlobeONE so you can monitor your data and register to promos!
How do I register to GoSURF / HomeSURF?
You can register in 6 ways!
| New GlobeOne App |
|
|---|---|
| AutoLoadMax |
|
| GCash |
|
Where can I find my Prepaid WiFi number?
Your Prepaid Home WiFi number is located at the back of your modem.
What will happen if my data is already consumed before the expiry date but with remaining prepaid load?
The regular browsing rate of P5/15 minutes applies when going online without a surf promo.
How do I check my remaining Prepaid load balance?
What will happen to my FREE 10GB if I reload FamSURF promo and my FREE data is not yet fully consumed?
Your free data and FamSURF data will be added and can be used for any browsing activities.
What will happen if my data is already consumed before the expiry date and I don't have prepaid load?
You will no longer have internet connection. To continue surfing, reload and subscribe to another surf promo.
Will I be notified once my data has expired?
Yes. You will be notified through your modem dashboard. To access your dashboard, simply go to the modem dashboard, while connected to your Prepaid Home WiFi. You can also track your data usage on your New GlobeOne App.
Can my Prepaid WiFi register to other promos?
You can register to promos like GoSURF 50 and HomeSURF.
I'm experiencing poor to no internet connection. What should I do?
Here are some basic troubleshooting tips:
- Check your account dashboard on the New GlobeOne App and make sure you’re registered to a promo and/or have enough load for data.
- Ensure the power adapter is plugged to a 220V outlet.
- Check your signal indicator, it should be lit. If there are no lights, restart your device by turning off the modem and replugging.
- For better signal strength, position your modem near a window.
Where can I replace my modem?
- For a period of 7 days from the date of purchase, if the product is determined to be defective, Globe will automatically replace the product without cost. Subscriber must present complete package with box and receipt.
- From the 8th to the 365th day from the date of purchase, if the product is determined to be defective, kindly contact the authorized Intogadgets service center to repair or replace the product.
| Store Name/Branch | Address | Operating Hours |
|---|---|---|
| Intogadgets Trinoma | 2nd Level Trinoma Mall | Mall Hours |
| Intogadgets Fairview Terraces | 3rd Floor Ayala Terraces | Mall Hours |
| Intogadgets MRT-Ayala | Concourse Level, Ayala MRT Station | Mall Hours |
| Intogadgets Robinsons Place Manila | 3rd Floor, Robinsons Ermita | Mall Hours |
| Intogadgets V-Mall Greenhills | 3rd Floor, Vira Mall Greenhills | Mall Hours |
| Intogadgets Lucky Mall | Ground Level, Lucky Mall China Town | Mall Hours |
| Intogadgets Marquee Mall | 3rd Floor, Marquee Mall Angeles Pampanga | Mall Hours |
| Intogadgets SM Valenzuela | 3rd Floor, SM Valenzuela | Mall Hours |
| Intogadgets Subic Harbor Point | 2nd Floor, Subic Harbour Point | Mall Hours |
| Intogadgets Market Market | 4th Floor, Market Market Taguigu | Mall Hours |
| Intogadgets Dela Rosa | 3rd Level, Dela Rosa Carpark 1 Makati | Mon-Sat 10AM-8PM |
| Intogadgets Solenad | 2nd Floor, Solenad 3 Nuvali, Laguna | Mall Hours |
For Huawei modems:
| Service Center Name | Address & Contact Number | Business Hours |
|---|---|---|
| Citylight Telecom Centre | 3rd FLR. 365 SM CITY SAN LAZARO, F. HUERTAS ST., STA. CRUZ MANILA Contact Number: (02)-2440974 | MON TO SUN, 10AM TO 9PM |
| Citylight Telecom Centre | A004 L/G BLDG. A SM BICUTAN, DOÑA SOLEDAD AVE., BRGY. DON BOSCO, PARAÑAQUE CITY Contact Number: (02)-7810934 | MON TO SUN, 10AM TO 9PM |
| CITYLIGHT TELECOM CENTRE | UNIT 102 JAFER PLACE BLDG. NO. 19 EISENHOWER ST. GREENHILLS, SAN JUAN CITY Contact Number: 09274126263, (02) 7224064, (02)7224307 | MON TO SAT 9AM TO 6PM |
| CUSTOMER SERVICE CENTER - HUAWEI EXCLUSIVE SERVICE CENTER | LEVEL 3, GATEWAY MALL, CUBAO, QUEZON CITY Contact Number: 9325114475 | MON TO SUN, 10AM TO 9PM |
| CUSTOMER SERVICE CENTER - HUAWEI EXCLUSIVE SERVICE CENTER | UNIT 0054, UGF, CYBERPOINT STARMALL EDSA CORNER SHAW BLVD MANDALUYONG CITY 1552 Contact Number: 024708047, 09976034765 | SUN TO THURS, 10AM TO 9PM / FRI & SAT, 10AM TO 10PM |
| CUSTOMER SERVICE CENTER- ESQUIRE CORP. ALABANG | ESQUIRE TECH CORPORATION, UNIT 1004, 10th FLOOR, ALABANG BUSINESS TOWER, 1216 ACACIA AVENUE, MADRIGAL BUSINESS PARK, AYALA ALABANG, MUNTINLUPA CITY Contact Number: (02) 5737380 | MONDAYS TO FRIDAYS, 8AM TO 5PM, SATURDAYS, 8AM TO 12PM |
| ESQUIRETECH CORPORATION | Unit A, 2nd floor CAIAA Center, Vibo Place, N. Escario Street, Cebu City Contact Number: (032) 263-1617, 0956-231 0143 | MONDAYS TO FRIDAYS, 8AM TO 5PM, SATURDAYS, 8AM TO 12PM |
My location is far away/not accessible to the IntoGadget branches above. How can I have my device checked?
You may call Intogadgets hotline* at 02-8-855-4883, or contact the Huawei hotline at 1800-8739-5227 (for Huawei modems) to have the device assessed over the phone.
*Standard charges apply
Can I have my Prepaid WiFi SIM replaced?
If there is an issue on your Prepaid Home WiFi SIM, please set an appointment via https://queue.globe.com.ph/ and visit the nearest Globe Store near you or chat with us in our Facebook Messenger.
I want to bring the modem to another area, can I still use this outside my location?
Sorry you can only use your modem in the location that was specified for fixed use.
Can I return my modem and get a refund?
We only repair or replace the modem depending on assessment and troubleshooting done.
