The Globe At Home Prepaid WiFi is a new product that offers you budget-friendly internet access at home, giving you 2X faster speed*, 2X stronger signal and wider coverage* with no installation required and no monthly fees needed.

Bring it home now and get a one-time 10GB internet allowance for free! You can get it here.

*Versus Pocket WiFi coverage. ASC Ref No. G096P020218G

Your Globe At Home Prepaid WiFi can be used for light to moderate surfing, downloading, and streaming for up to 5 simultaneous connections.

1. Ensure you are connected to the Prepaid WiFi network
2. Launch your web browser and visit modem dashboard
3. Select Wireless Tab from the modem dashboard
4. Enter the default username and password to log in to the web management page
5. Follow the quick set up wizard to check or set network connection parameters step by step. For details, see the help information on the web management page.
   
   

You can only use the Prepaid WiFi SIM that's inserted in your modem. To avoid issues with your connection and promo subscriptions, please do not remove the Prepaid Home WiFi SIM card from the modem.

Step 1: Plug in and connect to your modem's SSID via WiFi

Step 2: Visit http://192.168.254.254/ to access the modem dashboard

Step 3: Click log-in on the upper right of the screen

Step 4: Enter user & password found at the back of the modem

Step 5: Go to the SMS tab inside the modem dashboard and create a new message

Step 6: Text the keyword FREE10GB and send to 8080

Step 7: Wait for an SMS confirmation via the modem dashboard regarding the activation of your free 10GB

You can avail your FREE 10GB data anytime as long as your Prepaid Home WiFi number is active. Remember that once activated, it’s valid for 7 days only.

You can register in 6 ways!

Your Prepaid Home WiFi number is located at the back of your modem.

The regular browsing rate of P5/15 minutes applies when going online without a surf promo.

You will no longer have internet connection. To continue surfing, reload and subscribe to another surf promo.

Yes. You will be notified through your modem  dashboard. To access your dashboard, simply  go to the modem dashboard, while connected to your Prepaid Home WiFi.

You can register to promos like GoSURF 50 and HomeSURF.

Here are some basic troubleshooting tips:

• Check the right-most modem light (#5) if it's in blue or red. If red, it means that signal is poor.
• Check GUI Home Page for signal strength. If bars have no color, it means that signal is poor.
  

To get better signal strength, reposition your modem near the windows and check if color of bars are improving.

You can visit the nearest Globe Store nationwide or any of the following service center branches below. Bring a copy of your warranty card and OR/AR from Globe as proof of purchase:

For Youwin and Xtreme Prepaid Modems:

For Huawei modems:

You may call IntoGadget's hotline* at 02-7303749 or 09778399744 (For Youwin modems), or contact the Huawei hotline at 1800-8739-5227 (for Huawei modems) to have the device assessed over the phone.

If the concern is deemed not doable via phone call, IntoGadget can pick up the device from your location. The device will be returned back within 2-3 weeks.

For Huawei modems, you can drop off your unit in one of their drop off points found nationwide.

* Regular call rates apply when calling the IntoGadget hotline.

If there is an issue on your Prepaid Home WiFi SIM card, please chat with us in our Facebook Messenger or report via the Globe At Home app.

Sorry you can only use your modem in the location that was specified for fixed use.

We only repair or replace the modem depending on assessment and troubleshooting done.