Home Prepaid WiFi
Globe At Home Prepaid WiFi
Globe At Home Prepaid WiFi FAQs
What is Globe At Home Prepaid WiFi?
The Globe At Home Prepaid WiFi is a new product that offers you budget-friendly internet access at home, giving you 2X faster speed*, 2X stronger signal and wider coverage* with no installation required and no monthly fees needed.
Bring it home now and get a one-time 10GB internet allowance for free! You can get it here.
*Versus Pocket WiFi coverage. ASC Ref No. G096P020218G
How many devices can connect to my Globe At Home Prepaid WiFi?
Your Globe At Home Prepaid WiFi can be used for light to moderate surfing, downloading, and streaming for up to 5 simultaneous connections.
How do I change my WiFi name and password?
- Ensure you are connected to the Prepaid WiFi network
- Launch your web browser and visit modem dashboard
- Select Wireless Tab from the modem dashboard
- Enter the default username and password to log in to the web management page
- Follow the quick set up wizard to check or set network connection parameters step by step. For details, see the help information on the web management page.
Can I use other SIMs besides the one packaged with the kit?
You can only use the Prepaid WiFi SIM that's inserted in your modem. To avoid issues with your connection and promo subscriptions, please do not remove the Prepaid Home WiFi SIM card from the modem.
How do I get my FREE 10GB data?
To get your Free 10GB data, simply follow the steps below:
- Plug and connect to your Home Prepaid WiFi Modem
- Download the Globe at Home app via Playstore or Appstore
- Open the app and enter your Home Prepaid WiFi number found at the back of your modem
- Follow the instructions on the screen
- Once done, click the activate free 10GB button!
Until when can I avail my FREE 10GB data?
You can avail your FREE 10GB data anytime as long as your Prepaid Home WiFi number is active. Remember that once activated, it’s valid for 7 days only.
What are the available promos?
Variant | Data | Freebie | Total | Validity | Price | Eligibility |
---|---|---|---|---|---|---|
GoSurf50 | 1GB | 2.3GB | 3.3GB | 3 Days | P50 | Globe Users |
HomeSURF15 | 1GB | 0 | 1GB | 1 Day | P15 | Exclusive add-on to GoSurf50 and other HomeSURF promos |
HomeSURF199 | 5GB | 7GB | 12GB | 7 Days | P199 | HPW Users |
HomeSURF599 | 15GB | 25GB | 40GB | 15 Days | P599 | HPW Users |
HomeSURF999 | 30GB | 35GB | 65GB | 30 Days | P999 | HPW Users |
HomeSURF1499 | 45GB | 55GB | 100GB | 30 Days | P1499 | HPW Users |
How do I check the status of my Free10GB?
How do I register to GoSURF / HomeSURF?
You can register in 6 ways!
Globe at Home App |
*A P1.00 transaction fee will be charged together with the price of your preferred Promo. |
---|---|
Using *143# |
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AutoLoadMax |
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Share A Promo |
For example, text HomeSurf349 and send to 29662756289 Promos include: GoSurf50, HomeSurf15, HomeSurf349, and HomeSurf599. A P1.00 transaction fee will be charged together with the price of your preferred Promo. |
GCash |
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Webloading |
|
Where can I find my Prepaid WiFi number?
Your Prepaid Home WiFi number is located at the back of your modem.
What will happen if my data is already consumed before the expiry date but with remaining prepaid load?
The regular browsing rate of P5/15 minutes applies when going online without a surf promo.
How do I check my remaining Prepaid load balance?
What will happen if my data is already consumed before the expiry date and I don't have prepaid load?
You will no longer have internet connection. To continue surfing, reload and subscribe to another surf promo.
Will I be notified once my data has expired?
Yes. You can check your Globe At Home app or you may view through your modem dashboard at http://globebroadband.net
Can my Prepaid WiFi register to other promos?
You can register to promos like GoSURF 50 and HomeSURF.
I'm experiencing poor to no internet connection. What should I do?
Here are some basic troubleshooting tips:
- Check the right-most modem light (#5) if it's in blue or red. If red, it means that signal is poor.
- Check GUI Home Page for signal strength. If bars have no color, it means that signal is poor.
To get better signal strength, reposition your modem near the windows and check if color of bars are improving.
Where can I replace or repair my modem? (see complete list - HPW Youwin, Huawei and Extreme Prepaid)
You can visit the nearest Globe Store nationwide or any of the following service center branches below. Bring a copy of your warranty card and OR/AR from Globe as proof of purchase:
For Youwin and Xtreme Prepaid Modems:
Store Name/Branch | Address | Operating Hours |
---|---|---|
Intogadgets Trinoma | 2nd Level Trinoma Mall | Mall Hours |
Intogadgets Fairview Terraces | 3rd Floor Ayala Terraces | Mall Hours |
Intogadgets MRT-Ayala | Concourse Level, Ayala MRT Station | Mall Hours |
Intogadgets Robinsons Place Manila | 3rd Floor, Robinsons Ermita | Mall Hours |
Intogadgets V-Mall Greenhills | 3rd Floor, Vira Mall Greenhills | Mall Hours |
Intogadgets Lucky Mall | Ground Level, Lucky Mall China Town | Mall Hours |
Intogadgets Marquee Mall | 3rd Floor, Marquee Mall Angeles Pampanga | Mall Hours |
Intogadgets SM Valenzuela | 3rd Floor, SM Valenzuela | Mall Hours |
Intogadgets Subic Harbor Point | 2nd Floor, Subic Harbour Point | Mall Hours |
Intogadgets Market Market | 4th Floor, Market Market Taguigu | Mall Hours |
Intogadgets Dela Rosa | 3rd Level, Dela Rosa Carpark 1 Makati | Mon-Sat 10AM-8PM |
Intogadgets Solenad | 2nd Floor, Solenad 3 Nuvali, Laguna | Mall Hours |
For Huawei modems:
Service Center Name | Address & Contact Number | Business Hours |
---|---|---|
Citylight Telecom Centre | 3rd FLR. 365 SM CITY SAN LAZARO, F. HUERTAS ST., STA. CRUZ MANILA Contact Number: (02)-2440974 | MON TO SUN, 10AM TO 9PM |
Citylight Telecom Centre | A004 L/G BLDG. A SM BICUTAN, DOÑA SOLEDAD AVE., BRGY. DON BOSCO, PARAÑAQUE CITY Contact Number: (02)-7810934 | MON TO SUN, 10AM TO 9PM |
CITYLIGHT TELECOM CENTRE | UNIT 102 JAFER PLACE BLDG. NO. 19 EISENHOWER ST. GREENHILLS, SAN JUAN CITY Contact Number: 09274126263, (02) 7224064, (02)7224307 | MON TO SAT 9AM TO 6PM |
CUSTOMER SERVICE CENTER - HUAWEI EXCLUSIVE SERVICE CENTER | LEVEL 3, GATEWAY MALL, CUBAO, QUEZON CITY Contact Number: 9325114475 | MON TO SUN, 10AM TO 9PM |
CUSTOMER SERVICE CENTER - HUAWEI EXCLUSIVE SERVICE CENTER | UNIT 0054, UGF, CYBERPOINT STARMALL EDSA CORNER SHAW BLVD MANDALUYONG CITY 1552 Contact Number: 024708047, 09976034765 | SUN TO THURS, 10AM TO 9PM / FRI & SAT, 10AM TO 10PM |
CUSTOMER SERVICE CENTER- ESQUIRE CORP. ALABANG | ESQUIRE TECH CORPORATION, UNIT 1004, 10th FLOOR, ALABANG BUSINESS TOWER, 1216 ACACIA AVENUE, MADRIGAL BUSINESS PARK, AYALA ALABANG, MUNTINLUPA CITY Contact Number: (02) 5737380 | MONDAYS TO FRIDAYS, 8AM TO 5PM, SATURDAYS, 8AM TO 12PM |
ESQUIRETECH CORPORATION | Unit A, 2nd floor CAIAA Center, Vibo Place, N. Escario Street, Cebu City Contact Number: (032) 263-1617, 0956-231 0143 | MONDAYS TO FRIDAYS, 8AM TO 5PM, SATURDAYS, 8AM TO 12PM |
My location is far away/not accessible to the IntoGadget branches above. How can I have my device checked?
You may call IntoGadget's hotline* at 02-7303749 or 09778399744 (For Youwin modems), or contact the Huawei hotline at 1800-8739-5227 (for Huawei modems) to have the device assessed over the phone.
If the concern is deemed not doable via phone call, IntoGadget can pick up the device from your location. The device will be returned back within 2-3 weeks.
For Huawei modems, you can drop off your unit in one of their drop off points found nationwide.
* Regular call rates apply when calling the IntoGadget hotline.
Can I have my Prepaid WiFi SIM replaced?
If there is an issue on your Prepaid Home WiFi SIM card, please call our hotline at 730-1000) for validation.
I want to bring the modem to another area, can I still use this outside my location?
Sorry you can only use your modem in the location that was specified for fixed use.
Can I return my modem and get a refund?
We only repair or replace the modem depending on assessment and troubleshooting done.