Globe At Home Prepaid WiFi FAQs

What is Globe At Home Prepaid WiFi?

The Globe At Home Prepaid WiFi is a new product that offers you budget-friendly internet access at home, giving you 2X faster speed*, 2X stronger signal and wider coverage* with no installation required and no monthly fees needed.


Bring it home now and get a one-time 10GB internet allowance for free! You can get it here.


*Versus Pocket WiFi coverage. ASC Ref No. G096P020218G

How many devices can connect to my Globe At Home Prepaid WiFi?

Your Globe At Home Prepaid WiFi can be used for light to moderate surfing, downloading, and streaming for up to 5 simultaneous connections.

How do I change my WiFi name and password?

  1. Ensure you are connected to the Prepaid WiFi network
  2. Launch your web browser and visit modem dashboard
  3. Select Wireless Tab from the modem dashboard
  4. Enter the default username and password to log in to the web management page
  5. Follow the quick set up wizard to check or set network connection parameters step by step. For details, see the help information on the web management page.

Can I use other SIMs besides the one packaged with the kit?

You can only use the Prepaid WiFi SIM that's inserted in your modem. To avoid issues with your connection and promo subscriptions, please do not remove the Prepaid Home WiFi SIM card from the modem.

How do I get my FREE 10GB data?

To get your Free 10GB data, simply follow the steps below:


  1. Plug and connect to your Home Prepaid WiFi Modem
  2. Download the Globe at Home app via Playstore or Appstore
  3. Open the app and enter your Home Prepaid WiFi number found at the back of your modem
  4. Follow the instructions on the screen
  5. Once done, click the activate free 10GB button!

Until when can I avail my FREE 10GB data?

You can avail your FREE 10GB data anytime as long as your Prepaid Home WiFi number is active. Remember that once activated, it’s valid for 7 days only.

What are the available promos?

Variant
Data
FreebieTotalValidityPriceEligibility
GoSurf50
1GB2.3GB3.3GB3 DaysP50Globe Users
HomeSURF15
1GB01GB1 DayP15Exclusive add-on to GoSurf50 and other HomeSURF promos
HomeSURF199
5GB7GB12GB7 DaysP199HPW Users
HomeSURF59915GB25GB40GB15 DaysP599HPW Users
HomeSURF99930GB35GB65GB30 DaysP999HPW Users
HomeSURF1499
45GB55GB100GB30 DaysP1499HPW Users

How do I check the status of my Free10GB?

You can via Globe At Home app or you may check your status via the modem dashboard http://globebroadband.net. Please ensure that you are connected to your modem when accessing the dashboard.

How do I register to GoSURF / HomeSURF?

You can register in 6 ways!

Globe at Home App
  1. Open the Globe at Home App
  2. Click Go to Dashboard
  3. Click + Get More Data
  4. Select any Promo*
  5. Enjoy surfing at home!


View Globe at Home App FAQs


*A P1.00 transaction fee will be charged together with the price of your preferred Promo.

Using *143#
  1. Dial #143*
  2. Choose My Account
  3. Choose Globe at Home
  4. Choose Globe at Home Prepaid WiFi
  5. Enter the 11-digit Prepaid WiFi Number (ex. 09662756289) found on the back of the modem
  6. Choose Get Data
  7. Choose between Share-a-Promo w/ PIN or Share-a-Promo w/o PIN
  8. If Share-a-Promo w/ PIN was chosen, enter the PIN
  9. Choose your desired Prepaid WiFi promo
  10. Confirm transaction
  11. Enjoy surfing at home
AutoLoadMax
  1. Go to the nearest store with Globe AutoLoadMax
  2. Choose your desired Home Prepaid WiFi Promo
  3. Give your 11-digit Prepaid WiFi Number (ex. 09662756289) found on the back of the modem
  4. Provide payment to the store
  5. Enjoy surfing at home!
Share A Promo
  1. Text your desired Home Prepaid WiFi promo to 2+10-digit Prepaid WiFi Number (ex. 2+9662756289) found on the back of the modem.
  2. Reply YES to the automated response text to proceed with the share-a-promo transaction.
  3. Enjoy surfing at home!


For example, text HomeSurf349 and send to 29662756289


Promos include: GoSurf50, HomeSurf15, HomeSurf349, and HomeSurf599. A P1.00 transaction fee will be charged together with the price of your preferred Promo.

GCash
  1. Open the GCash App
  2. Enter your GCash Pin
  3. Select Buy Load
  4. Enter your 11-digit Prepaid WiFi Number (ex. 09662756289) found on the back of the modem
  5. Select Broadband
  6. Select desired Prepaid WiFi Promo
  7. Click ConfirmEnjoy surfing at home!
Webloading
  1. Open web browser
  2. Go to https://webloading.globelabs.com.ph/
  3. Enter your 11-digit Prepaid WiFi Number (ex. 09662756289) found on the back of the modem
  4. Click Next
  5. Select desired Prepaid WiFi Promo
  6. Enter card details
  7. Enjoy surfing at home!


Where can I find my Prepaid WiFi number?

Your Prepaid Home WiFi number is located at the back of your modem.

What will happen if my data is already consumed before the expiry date but with remaining prepaid load?

The regular browsing rate of P5/15 minutes applies when going online without a surf promo.

How do I check my remaining Prepaid load balance?

You can check your remaining balance by going to the Dashboard of your Globe At Home app.

What will happen if my data is already consumed before the expiry date and I don't have prepaid load?

You will no longer have internet connection. To continue surfing, reload and subscribe to another surf promo.

Will I be notified once my data has expired?

Yes. You can check your Globe At Home app or you may view through your modem dashboard at http://globebroadband.net

Can my Prepaid WiFi register to other promos?

You can register to promos like GoSURF 50 and HomeSURF.

I'm experiencing poor to no internet connection. What should I do?

Here are some basic troubleshooting tips:


  • Check the right-most modem light (#5) if it's in blue or red. If red, it means that signal is poor.
  • Check GUI Home Page for signal strength. If bars have no color, it means that signal is poor.


To get better signal strength, reposition your modem near the windows and check if color of bars are improving.

Where can I replace or repair my modem? (see complete list - HPW Youwin, Huawei and Extreme Prepaid)

You can visit the nearest Globe Store nationwide or any of the following service center branches below. Bring a copy of your warranty card and OR/AR from Globe as proof of purchase:


For Youwin and Xtreme Prepaid Modems:

Store Name/Branch
AddressOperating Hours
Intogadgets Trinoma
2nd Level Trinoma MallMall Hours
Intogadgets Fairview Terraces3rd Floor Ayala TerracesMall Hours
Intogadgets MRT-AyalaConcourse Level, Ayala MRT StationMall Hours
Intogadgets Robinsons Place Manila3rd Floor, Robinsons ErmitaMall Hours
Intogadgets V-Mall Greenhills3rd Floor, Vira Mall GreenhillsMall Hours
Intogadgets Lucky MallGround Level, Lucky Mall China TownMall Hours
Intogadgets Marquee Mall3rd Floor, Marquee Mall Angeles PampangaMall Hours
Intogadgets SM Valenzuela3rd Floor, SM ValenzuelaMall Hours
Intogadgets Subic Harbor Point2nd Floor, Subic Harbour PointMall Hours
Intogadgets Market Market4th Floor, Market Market TaguiguMall Hours
Intogadgets Dela Rosa3rd Level, Dela Rosa Carpark 1 MakatiMon-Sat 10AM-8PM
Intogadgets Solenad2nd Floor, Solenad 3 Nuvali, LagunaMall Hours

For Huawei modems:

Service Center Name
Address & Contact NumberBusiness Hours
Citylight Telecom Centre
3rd FLR. 365 SM CITY SAN LAZARO, F. HUERTAS ST., STA. CRUZ MANILA
Contact Number: (02)-2440974
MON TO SUN, 10AM TO 9PM
Citylight Telecom CentreA004 L/G BLDG. A SM BICUTAN, DOÑA SOLEDAD AVE., BRGY. DON BOSCO, PARAÑAQUE CITY 
Contact Number: (02)-7810934
MON TO SUN, 10AM TO 9PM
CITYLIGHT TELECOM CENTREUNIT 102 JAFER PLACE BLDG. NO. 19 EISENHOWER ST. GREENHILLS, SAN JUAN CITY 
Contact Number: 09274126263, (02) 7224064, (02)7224307
MON TO SAT 9AM TO 6PM
CUSTOMER SERVICE CENTER - HUAWEI EXCLUSIVE SERVICE CENTERLEVEL 3, GATEWAY MALL, CUBAO, QUEZON CITY 
Contact Number: 9325114475
MON TO SUN, 10AM TO 9PM
CUSTOMER SERVICE CENTER - HUAWEI EXCLUSIVE SERVICE CENTERUNIT 0054, UGF, CYBERPOINT STARMALL EDSA CORNER SHAW BLVD MANDALUYONG CITY 1552 
Contact Number: 024708047, 09976034765
SUN TO THURS, 10AM TO 9PM / FRI & SAT, 10AM TO 10PM
CUSTOMER SERVICE CENTER- ESQUIRE CORP. ALABANGESQUIRE TECH CORPORATION, UNIT 1004, 10th FLOOR, ALABANG BUSINESS TOWER, 1216 ACACIA AVENUE, MADRIGAL BUSINESS PARK, AYALA ALABANG, MUNTINLUPA CITY 
Contact Number: (02) 5737380
MONDAYS TO FRIDAYS, 8AM TO 5PM, SATURDAYS, 8AM TO 12PM
ESQUIRETECH CORPORATIONUnit A, 2nd floor CAIAA Center, Vibo Place, N. Escario Street, Cebu City 
Contact Number: (032) 263-1617, 0956-231 0143
MONDAYS TO FRIDAYS, 8AM TO 5PM, SATURDAYS, 8AM TO 12PM

My location is far away/not accessible to the IntoGadget branches above. How can I have my device checked?

You may call IntoGadget's hotline* at 02-7303749 or 09778399744 (For Youwin modems), or contact the Huawei hotline at 1800-8739-5227 (for Huawei modems) to have the device assessed over the phone.


If the concern is deemed not doable via phone call, IntoGadget can pick up the device from your location. The device will be returned back within 2-3 weeks.


For Huawei modems, you can drop off your unit in one of their drop off points found nationwide.


* Regular call rates apply when calling the IntoGadget hotline.

Can I have my Prepaid WiFi SIM replaced?

If there is an issue on your Prepaid Home WiFi SIM card, please call our hotline at 730-1000) for validation.

I want to bring the modem to another area, can I still use this outside my location?

Sorry you can only use your modem in the location that was specified for fixed use.

Can I return my modem and get a refund?

We only repair or replace the modem depending on assessment and troubleshooting done.

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