Frequently Asked Questions on Using a Tampered Modems
Yes, purchasing or using tampered modems is against the rules. The unauthorized reselling of tampered Globe At Home Prepaid WiFi modems violates our Terms & Conditions, and anyone caught reselling them may face sanctions.
Look out for these signs of tampering:
Descriptions like "open line" or "pwedeng any SIM ang ilagay" (you can use any SIM with this modem).
Stickers from non-Globe brands were placed on the modem to mislead buyers.
You can see examples of tampered modems in the attached screenshot from an online marketplace.
Even if it’s working fine now, using a tampered modem means you won’t receive Globe’s support, warranty, or service guarantee. If it breaks or stops working, we won’t be able to assist you. To avoid issues, always purchase Prepaid WiFi devices from authorized stores, dealers, or official Globe outlets.
Unfortunately, even if you use a Globe At Home SIM, a tampered modem won’t be covered by Globe’s warranty or service. If it breaks or malfunctions, we can’t provide support. We recommend seeking a refund from the seller and buying your Prepaid WiFi devices from authorized stores.
You can find official Globe At Home sales channels here:
Even if it’s working fine now, using a tampered modem means you won’t receive Globe’s support, warranty, or service guarantee. If it breaks or stops working, we won’t be able to assist you. To avoid issues, always purchase Prepaid WiFi devices from authorized stores, dealers, or official Globe outlets.Report your tampered modem here: https://www.globe.com.ph/report-tampered-modem.html
Frequently Asked Questions on Reporting a Tampered Modem
If you come across this, you can report it directly on the official Globe website: https://www.globe.com.ph/report-tampered-modem.html
You can report it right away on the official Globe website: https://www.globe.com.ph/report-tampered-modem.html
We appreciate any information you can share to help us address the issue. Here’s what we need:
If you saw the tampered modem online:
URL (link) to the page or website where it’s being sold
Screenshot showing the tampered modem on the site
If you saw the tampered modem in wet markets or tiangges:
Name and address of the stall or store selling the modem
Date and time you saw the modem
A photo of the stall/store showing the modem on sale
Don’t worry—it's not your fault for purchasing a tampered modem. However, because your open-line modem has been tampered with, it won’t be covered by Globe’s support, warranty, or service guarantee.
If it stops working or has issues, Globe won’t be able to assist with repairs or replacements.
Just a reminder: selling tampered Globe At Home Prepaid WiFi modems is against our Terms & Conditions, and anyone caught reselling them may face penalties.
After you submit your report, you may receive a call from our authorized agents if we need more details to verify your report.
If we confirm that the modem you reported is a tampered Globe At Home Prepaid WiFi device, we will take the necessary actions against the individuals or groups responsible for reselling it.