eSIM FAQs

What’s an eSIM?

An eSIM is a digital SIM that’s embedded and can’t be removed from certain mobile phones and allows you to activate a mobile phone plan from your network operator without the use of a physical nano SIM.


A handful of smart watches support an eSIM such as the Apple Watch LTE, Huawei Smart Watch 2, Samsung Galaxy Watch LTE but these aren’t available in the Philippines yet.

How’s it different from a physical nano SIM?

A physical nano SIM is something you can hold and remove from your device. When your device supports an eSIM, this means:

  •  The SIM is already embedded into the device.
  •  It’s ready to be activated by the network carrier based on the configuration of the mobile device.
  •  Users may add multiple profiles or mobile numbers which can be used one at a time, depending on the device.


As of 2018, Globe is the first to make this available in the Philippines. The eSIM is currently available in only 10 countries so far.

Can I get an eSIM with Globe?

If you're a Globe Postpaid customer and ordered the latest iPhone Xs, Xs Max, or XR from Globe, you may activate the eSIM of your eSIM-capable phone starting December 27, 2018. Selected Globe stores will be ready to assist you on this.  

Can I get an eSIM if I’m a Globe Prepaid/TM customer?

At present, the eSIM is available only for Globe Postpaid customers. Don’t worry, we’re working to make this feature available for our Globe Prepaid and TM customers soon.

How do I activate the eSIM on my eSIM-capable phone?


Alt

To activate my eSIM, which Globe store can I go to?

You may visit either one of these stores:


North GMA1. Trinoma
2. SM Fairview
3. SM North EDSA
4. UP Town Center
5. Ayala Fairview
6. Ali Mall Cubao
7. Gateway
8. SM Taytay
9. SM East Ortigas
10. Ayala Malls The 30th
11. Eastwood Mall
12. SM Masinag
13. Robinson’s Galleria
South GMA14. SM Megamall
15. Shangri-la Plaza
16. Greenhills
17. SM Southmall
18. Alabang Town Center
19. Greenbelt 4
20. Greenbelt 3
21. Rockwell
22. Tower One
23. SM Sucat
24. SM Bicutan
25. SM BF
26. SM Mall of Asia
27. SM San Lazaro
28.  Robinsons Place Manila
29. Binondo
30. SM Centerpoint
31. The Globe Tower, Taguig
32. SM Aura
33. Globe Iconic
34. Uptown BGC
35. Festival Supermall
Luzon36. SM Cabanatuan
37. Puregold Laoag
38. SM Baguio
39. SM Pampanga
40. SM Marilao
41. SM Sta. Rosa
42. San Pablo
43. SM Dasmarinas
44. SM Calamba
VisMin45. SM Seaside
46. SM Cebu
47. Cebu Ayala
48. SM Bacolod
49. SM Iloilo
50. CDO Limketkai
51. Zamboanga
52. Davao Abreeza
53. SM Premier Lanang
54. Robinson’s Dumaguete
55. Ayala Centrio

Can my eSIM support multiple profiles or mobile numbers? If yes, how many?

iPhone Xs/Xs Max, and XR allow between 7-10 profiles. You may use a profile one at a time only.

I’m a Globe Platinum customer; can I activate the eSIM profile of my Globe Platinum subscription on my smartphone?

Yes you may, but your PLATINUM signal won’t display. For now, we recommend that you use the regular SIM for your Platinum subscription and continue redeeming your perks by presenting your PLATINUM signal.


We’re still working to develop the display of the PLATINUM signal with the eSIM and make it available in 2019.

Can I activate this eSIM with other local operators/networks or change network operator when going abroad so I can use their promos?

If you got your new iPhone through Globe, the physical nano SIM and the eSIM will work exclusively with Globe and won’t be activated with other telcos.


If your device has been unlocked, you may get in touch with your chosen operator to inquire about its availability and mechanics.

I lost my eSIM voucher before scanning it, what should I do?

Go to your nearest Globe store to get a new voucher free of charge. If you’re unable to get an eSIM voucher right away, just ensure that your line is temporarily disconnected to prevent any unauthorized usage.

Top