eSIM FAQs

An eSIM (embedded SIM) is a digital SIM card built directly into your phone. This allows you to activate a mobile plan with Globe without the hassle of using a removable nano SIM card.

Devices that support eSIM come with the SIM already embedded and ready to be activated by Globe. Depending on your device’s capabilities, you may be able to add multiple profiles or mobile numbers and use them one or two at a time. 

In fact, Globe was the first to introduce eSIM in the Philippines back in 2018!

Here are some of the key benefits of using an eSIM:

• No More Physical SIMs: No need to carry around or manage physical SIM cards, which helps reduce the risk of loss or damage.
• Quick and Easy Activation: Simply scan a QR code or download your eSIM for a seamless experience.
• Enhanced Security: Enjoy better security with features like remote deactivation and strong encryption.
• Flexibility and Convenience: Easily transfer your eSIM to a new device within minutes.
• Multiple Profiles: Manage multiple phone numbers and data plans on a single device.

For Globe Postpaid and Prepaid customers, eSIM QR codes can be reused and transferred to another device without needing to visit a store. Just make sure you have your eSIM QR code on hand to get started!

Steps for transferring your eSIM:

1. On your old device, go to your phone’s settings and uninstall your eSIM.
2. On your new device, go to your settings and install the new eSIM.
3. Your new eSIM will activate in just a few minutes!

While a physical nano-SIM is removable and can be physically held, an eSIM is embedded within your device, ready to be activated by your network provider. 

The eSIM also allows you to manage multiple profiles and mobile numbers on a single device (up to two at a time, depending on the device).

Currently, eSIM is available for Globe Postpaid and Globe Prepaid customers. But don't worry–we’re working on making this feature available for TM customers soon. 

For more details on Globe Prepaid Local eSIM, click here.

Before applying for an eSIM, make sure your device supports it. Here’s how you can check:

1. Open your device’s Settings.
2. Scroll down and look for Mobile Network or Cellular Options.
3. Tap on Mobile Network or Cellular Options.
4. Look for an option like Add eSIM, SIM Manager, or similar.
   • If you see one of these options, your device supports eSIM.
   • If you don’t see these options, your device may not be eSIM-compatible.

For new customers:

You can request an eSIM when applying for a new postpaid plan in the New Globe Online Shop. Simply choose “eSIM” when asked about your preferred SIM type, and the eSIM will be sent to your email via a digital QR code.

For existing customers:

If you’re renewing your plan or upgrading to an eSIM, you can follow these simple steps:

1. Open SIM Services in the GlobeOne app.
2. Select Change SIM.
3. Choose Physical SIM to eSIM to start the process.
4. Verify your eligibility for the eSIM upgrade.
5. Enter the OTP sent to your mobile number.
6. Provide your email address to get your activation instructions.
7. Submit your request, and wait for the activation instructions via email.

In Globe Stores:

As a Globe Postpaid customer, you can easily upgrade to an eSIM at any Globe store. With our store teams fully equipped to guide you through every step, your eSIM upgrade will be seamless and hassle-free!

Once you’ve received your eSIM, activating it is quick and easy:

For iPhone:

1. Connect to the internet.
2. Go to Settings > Cellular.
3. Click "Set Up Cellular" or "Add eSIM."
4. Use the QR code scanner to scan the eSIM digital QR code.
5. Select “Add Cellular Plan,” and disregard the pop-up message.
6. Your eSIM will display with your mobile number, and your device is now ready to use.

For Android:

1. Connect to the internet.
2. Go to Settings > Connections.
3. Select “SIM Card Manager.”
4. Click “Add Mobile Plan” > “Scan Carrier QR Code.”
5. Scan the eSIM digital QR code.
6. Confirm, and your eSIM will display with your mobile number.

If you encounter any issues, you can tap the Help icon inside the GlobeOne app for quick assistance.

Yes, devices that support eSIM can manage between 7 to 10 profiles. You can use one or two profiles at a time, depending on your device.

Absolutely! You can switch back to a physical SIM and keep your number. Simply visit your nearest Globe store, and pay ₱99 for the transaction fee.

If you received your iPhone through Globe, the physical nano-SIM and eSIM are exclusively for use with Globe.

However, if your device is unlocked, you can reach out to your chosen operator for more details about eSIM compatibility.

No worries! You can request a new eSIM code via the GlobeOne app, or visit your nearest Globe store to get a new code—free of charge. 

Just make sure your line is temporarily disconnected to prevent unauthorized usage.

To resolve the issue, make sure your device’s cellular data settings are properly adjusted.

For iPhone or iPad users:  

1. Go to Settings
2. Tap Cellular (or Network)
3. Under SIMs or Cellular Plans, ensure that Globe eSIM has been turned on
4. Under Cellular Data, ensure that Globe eSIM has been selected. 

Note: To avoid roaming charges from your primary carrier, ensure that Allow Cellular Data Switching is turned OFF

For Samsung users:

1. Go to Settings 
2. Tap Connections 
3. Select Mobile Network
4. Check if your eSIM is activated

Yes, you can enjoy Globe’s roaming services using your eSIM while traveling abroad.

For postpaid customers: If you’re unable to finish your eSIM upgrade within 15 days, don’t worry! You can simply try again. The best part? Switching to eSIM is free of charge, and it won’t have any impact on your bill.