Content Add-ons Unavailability for GlobeOne iOS Users FAQs

Due to a system upgrade, paid content add-ons like Disney+, HBO GO, Prime Video, and Viu will no longer be available on the iOS version of the GlobeOne app starting July 25, 2023. This applies to both one-time and auto-renewing subscriptions.

Note: If your content subscription is part of a GPlan, GFiber Postpaid plan, or Globe Rewards, this change will not affect you.

No, only iOS users will be impacted by this system upgrade. All Android users will still be able to purchase content add-ons via their GlobeOne app after July 17, 2023.

If you are a Globe Postpaid, Globe Platinum, or Globe AT HOME Postpaid customer with an auto-renewing content add-on before July 17, 2023, your subscription will remain active. It will continue to be charged to your Globe bill, and you can still access your content.

Note: If you are an iOS user and want to register for a new content add-on after July 17, 2023, you will no longer be able to do so via the GlobeOne app.

We are working hard to restore all content add-ons for iOS users of the GlobeOne app. Follow us on social media and stay tuned for more updates!