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FAQs on Unavailability of Content Add-ons via GlobeOne App for iOS Users
Due to a system upgrade, all paid content add-ons offered by Globe (ex. Disney+, HBO GO, Prime Video, Viu, etc.) will no longer be available on the iOS version of the GlobeOne app starting July 25, 2023. This impacts all one-time and auto-renewing content subscriptions.
NOTE: Content subscriptions that are included in plan bundles (ex. for GPlan and GFiber Postpaid plans) and content subscriptions being offered by Globe Rewards will NOT be impacted.
No, only iOS users will be impacted by this system upgrade. All Android users will still be able to purchase content add-ons via their GlobeOne app after July 17, 2023.
If you’re a Globe Postpaid, Globe Platinum, or Globe At Home Postpaid customer with an auto-renewing content add-on BEFORE July 17, 2023, your subscription will not be impacted. This means that your content subscription will continue to be charged to your Globe bill regularly, and you may continue to access your favorite on-demand titles normally.
NOTE: If you are an iOS user trying to register to a NEW content add-on AFTER July 17, you will no longer be able to do so via the GlobeOne app. This impacts all new one-time and auto-renewing content add-on via Globe.
We are working hard to restore all content add-ons for iOS users of the GlobeOne app. Follow us on social media and stay tuned for more updates!
You may refer to the table below for more information on your favorite content add-ons from Globe:
HOW TO SUBSCRIBE
BeIN Sports Connect
Subscribe via GCash
Visit glbe.co/crunchyroll for more info.
Visit glbe.co/DisneyPlus for more info.
Visit glbe.co/HBOGO for more info.
Visit glbe.co/iQIYI for more info.
Visit glbe.co/Netflix for more info.
Visit glbe.co/primevideo for more info.
Subscribe via GCash
Visit glbe.co/VIU for more info.
Visit glbe.co/vivamax for more info.