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GlobeOne App Navigation & Features

 

What are the main features of the app?

Sample app dashboard

Is there anything new?
  1. You'll be able to view the "My Top Pick" quick action button.
    This will direct you to a promo offer based on your historical purchase or offers aligned with your preferences and interests.
     
  2. Home screen quick app actions buttons were updated to include a shortcut for “Buy Promo Page and Redeem Rewards Page. These can be accessed when you tap and hold the GlobeOne app icon. It will show generic activity for the app like moving the app from your home screen or deleting the app. It will also have shortcuts to quickly open up pages in the app which allows you to open the tasks within the app more quickly which can save time and make your experience more efficient.
     
  3. View and download your historical bills statement for the last 24 months.
     
What can I do now with GlobeOne?

Easily manage your GlobeOne app account with all these current features:


MAIN TRANSACTION

FeaturesPrepaid MobileTMHome Prepaid WiFiPostpaid MobileGlobe At Home PostpaidGlobe Business PrepaidGlobe Business PostpaidGlobe Business (EG) Postpaid
SIM Card registrationAvailableNot applicableAvailableNot applicable
Buy LoadAvailable (Personal and Retailer)Not applicableAvailableNot applicable
Buy Promos and Add-onsAvailable (Promos)Available (Add-ons)Available (Volume/Data Boost)Available (Promos)Not applicable
Loan a Load or PromosAvailableNot applicable
Buy Content / VouchersAvailable
( * Android users only, for iOS users, they may text the content name to 8080. Ex. Disney+ send to 8080)
Not applicable
Redeem Freebie Content / VouchersAvailableNot applicable
Redeem RewardsAvailableNot applicable
Gifting via Rewards
*available for non-telco offers
Available
Pay Globe BillsNot applicableAvailableNot applicableAvailable
Pay Globe Other BillersAvailable

 

 

Note:

  • Requirements to be able to proceed for Postpaid Mobile Buy Add-ons:
    • Not temporarily disconnected
    • Have enough credit limit and spending to avail.
    • No pending order/ticket.
  • Requirements to be able to proceed for Globe At Home Postpaid Buy Volume/Data Boost:
    • Did not exceed the maximum stack limit of 40 volume boost
    • Have enough credit limit to avail.
    • No pending order.
  • Available Payment Methods (depending on the type of Promo/Add-ons/Volume/Data Boost):
    • Charge to Load
    • Credit Card/Debit Card
    • GCash
    • Pay via Bank Transfer
    • E-Wallet (Shopee, Pay Maya, and Grab Pay)

 

 

VIEW INFORMATION

FeaturesPrepaid MobileTMHome Prepaid WiFiPostpaid MobileGlobe At Home PostpaidGlobe Business PrepaidGlobe Business PostpaidGlobe Business (EG) Postpaid
View Data, Content*, Call, Text Usage StatusAvailable
( * Android users only, for iOS users, they may text the content name to 8080. Ex. Disney+ send to 8080)
View Postpaid Account StatusNot applicableAvailableNot applicableAvailable
View Postpaid Plan DetailsNot applicableAvailableNot applicableAvailable
View Historical Transactions (load, data, promos, calls, text)Not yet available
View Linked Gcash BalanceAvailable
View points and Redeem RewardsAvailable
View Postpaid Bills StatementNot applicableAvailable for current and previous months up to 24 monthsAvailable for current and previous months up to 24 monthsNot applicableMobile: Available for current and previous months up to 24 months

BB: Available for current month only
Mobile: Available for current and previous months up to 24 months

BB: Available for current month only
View Postpaid Bills Payment (Official Receipt)Not applicableAvailable for current and previous months up to 24 monthsAvailable for current and previous months up to 24 monthsNot applicableMobile only: Available for current and previous months up to 24 monthsMobile only: Available for current and previous months up to 24 months

 

 

Note:

  • View Data, Content, Call, Text Usage Status - The app will show the date and time of the data utilization. For a more accurate view of your data allocation, pull down to refresh your dashboard or check back 30 minutes after your last usage.
  • View Postpaid Account Status - It includes the following information:
    • Overdue bill (know if you’re past due already)
    • Bill due date
    • Active, inactive, or disconnected
  • View Plan Details - It includes the following information:
    • Plan information
    • MSF
    • Cutoff Date
    • Contract End Date
    • Spending Limit

 

 

 

OTHERS / AFTER SALES TRANSACTIONS

FeaturesPrepaid MobileTMHome Prepaid WiFiPostpaid MobileGlobe At Home PostpaidGlobe Business PrepaidGlobe Business PostpaidGlobe Business (EG) Postpaid
Change Plan (Upgrade / Downgrade)Not applicableAvailable in HELP sectionNot applicableAvailable in HELP section
Mobile Number PortingNot yet available
Postpaid Change Account Contact Information (Contact Number, Email Address, Address)Not applicableAvailable in HELP sectionNot applicableAvailable in HELP section
Request to Renew Postpaid PlanNot applicableAvailable in HELP sectionNot applicableAvailable in HELP section
Apply for a New Postpaid PlanNot applicableAvailable in HELP sectionNot applicableAvailable in HELP section
Postpaid Transfer of LocationNot applicableAvailable in HELP sectionNot applicableAvailable in HELP section
Postpaid Transfer of OwnershipNot applicableAvailable in HELP sectionNot applicableAvailable in HELP section
Postpaid Request for ReconnectionNot applicableAvailable in HELP sectionNot applicable
Postpaid Request for RepairNot applicableAvailable in HELP sectionNot applicable
Postpaid Tracking Repair Available in HELP section 
Report Spam or ScamAvailable in HELP section
Report Lost Phone/SIMAvailable in HELP section
Report a ConcernAvailable in HELP section

 

 

Note:

  • Auto- reconnection will be processed for full payment. You can follow up reconnection if auto-reconnection is not yet complete after 24 hrs via HELP section of the app
  • There is no capability yet in the GlobeOne app to change Plan / customer details. You need to tap HELP then Make account changes to have your details updated in our system

 

Make sure to use the GlobeOne app to know the additional functionalities that are currently being built and soon will be readily available. For any assistance about account requests and other concerns, you may tap the HELP button

I got a promo/data freebie, where can I check this in the app?

Your promo freebies will automatically be added as part of your data usage. For Globe At Home voucher freebies, you may "tap for a surprise" icon on the upper right corner of the app dashboard to view your freebie

Can I update my Postpaid/ Globe At Home account information via GlobeOne?

Yes! You can now update your Globe At Home account’s email and contact mobile number in the app by following these steps:

 



Note: You can update each contact information (Email or Contact number) once every 30 days.

If I updated my Globe At Home account contact information, will this also update my billing details?  

The update of your email and contact information will not reflect changes in your billing information. 

 

Make sure all information are your current mobile number and email since these information will be used for the following transactions that you might need:

 

  • Installation and repair request
  • Any Globe related aftersales concerns
  • Any marketing or advisory
  • GlobeOne app access [OTP]
  • Content availment that needs to email activation link (Disney+ and Netflix)

 

The update may take awhile for it to reflect in the app. Kindly wait for at least 4 hours and check again.
If information is still not updated, perform a basic app troubleshooting:

  • Check if there is a strong network connection
  • Check if the app version is updated

 

For Android users:

  • Delete the app
  • Clear the cache by going to Settings > App Management > GlobeOne > Data Usage > Clear Cache then download the app again, kindly wait for 0 mins before trying to login again.
Where can I check/edit my plan details?

Go to the main page of your account details then tap “View Details”. It will show your plan details, personal information, and address. If you wish to change any details, kindly message us at m.me/globeph or tap the HELP icon and we’ll be glad to assist you with your request. 

I received a notice from the app that my account is currently active from another device. What does this mean?

The app can't be used on multiple devices simultaneously to prevent fraud activities. You need to logout on the other device to continue or make sure it is inactive for more than 10 mins.

Where can I report an issue on my internet? 

For Globe at Home Broadband customers with GFiber Unlimited Plans and GFlex Plan899:

 

You can report an internet connection issue by following these steps via GlobeOne app. 

 


Access basic troubleshooting guides, diagnostics, and raise a repair ticket all via the app.