A repeater, or signal booster, is a device that enhances mobile phone signal reception. It works by:

• Receiving the signal from a cell tower using an outdoor antenna.

• Amplifying the signal via a signal amplifier.

• Rebroadcasting the amplified signal to an area using an indoor antenna.

It also strengthens the signal from your phone and sends it back to the cell tower for improved connectivity.

Components of a repeater:

• Outdoor antenna*

• Signal amplifier

• Indoor antenna*

*Equipment details may vary.

Repeaters are considered illegal when they are:

• Imported without a permit.

• Unauthorized for use by the National Telecommunications Commission (NTC).

Under NTC Memorandum Order No. 01-02-2013, the sale, purchase, importation, possession, or use of cellular mobile repeaters and portable cell sites is prohibited.

Who is authorized to use repeaters?

• Licensed CMTS operators.

• The NDRRMC (National Disaster Risk Reduction and Management Council).

• Other government agencies involved in national security or public safety, as authorized by the NTC.

Unauthorized use of illegal repeaters can disrupt network performance and lead to penalties.

No, Globe does not sell repeaters or signal boosters, as these devices are prohibited under NTC Memorandum Order No. 01-02-2013.

If an illegal repeater is in use nearby, you may experience:

• Slow or failed connections

• Dropped calls

• Poor voice quality

This can happen even if your phone shows a strong signal because illegal repeaters interfere with network performance.

You can check out this video for more information on illegal repeaters.

If you're experiencing weak signal, Globe can help assess and address your connectivity issues.

For Globe customers:

• Go to the GlobeOne app

• Tap Help on your dashboard

• Select your account

• Choose “Report connection issues”

• A Globe representative will contact you within 48 hours with possible solutions.

For Platinum customers:

• Reach out to Thea, your Digital Assistant, at glbe.co/thea-gp.

Globe routinely scans for illegal repeaters. If an illegal device is detected:

1. Globe reports the user to the NTC.

2. The NTC will visit the location and request the owner to turn off and dismantle the device.

3. If the owner complies, no legal action will be taken.

4. If the owner does not comply, the NTC will issue a Show Cause Order, requiring the surrender of the device.

Important Legal Note:

• The sale, purchase, importation, possession, or use of unauthorized repeaters is illegal under NTC Memorandum Order No. 01-02-2013.

• The Public Service Act also prohibits the use of unauthorized repeaters, and violators may face penalties under Philippine law.

Globe representatives may visit affected areas to educate residents about the negative impact of illegal repeaters and discuss alternative solutions.

Globe representatives will NEVER:

• Request IDs, bank/credit card details, OTPs, or any sensitive information.

• Collect money, payment, or donations.

• Enter your home or invade your privacy.

• Make false promises or provide misleading information.

• Use personal numbers or email addresses for transactions.
   

If you suspect illegal repeater use or sale, please report it to us, with the following helpful information, through this form.

• Photos of the suspected antenna

• Name of the building or establishment

• Complete address

• Name of owner (if possible)

Once your report is received, we will have a team investigate and together with NTC, hold a discussion or negotiation with the owner to shut down the illegal repeater.