As a general rule, Postpaid plans already have their roaming service pre-activated. However, there are instances where the roaming is deactivated, such as customer-initiated deactivation and in line-only plans. By default, roaming is also not pre-activated for plans 599 and below.

Please be ready to provide a copy of your proof of financial capacity such as computerized one month payslip, certificate of employment, BIR W2, etc. when requesting for roaming activation.

To activate your roaming, you may:

• Dial *143# using your Globe mobile. This is toll-free both here and abroad.
  
• Call the roaming hotline at +63277301212. This is also toll-free both here and abroad. Toll-free numbers and collect calls only apply when using a local number or landline. Calls made using your Globe mobile phone while abroad will be charged with regular roaming rates.

If it's been pre-activated, you may want to turn your phone OFF then ON to refresh your signal.

Remember, if you're a Postpaid customer, roaming activation is generally automatic except for corporate-managed accounts, line-only subscriptions and those under Plans 599 and below.

You can now browse and bring all your favorite apps with you anywhere you go. With Globe’s Roam Surf 399, you can enjoy all-day data roaming in over 120 countries worldwide, for a 24-hour flat rate of only P399. To activate Roam Surf 399, all you have to do is to turn on your mobile data and data roaming upon arrival abroad. No need to register.

If you’d like to keep your data roaming off, please switch off mobile data and data roaming on your mobile settings. 

In selected countries where there is no Roam Surf partner, zonal rates charging for data roaming will no longer be available. Not to worry, we're working on making Roam Surf promos available in these destinations soon! 

For the list of countries that no longer have pay-per-use data roaming, refer to: http://www.globe.com.ph/international/roaming-postpaid/zonal-rates.

An Access Point Name (APN) is a setting that provides all the details your device needs to connect to your provider's network. This connection is what allows you to enjoy all the features offered by your SIM card such as mobile data browsing.

To enjoy seamless data browsing on your phone, your mobile APN should be set to internet.globe.com.ph.

To change your APN, follow these steps:

Steps may vary depending on your device and model.

To call a landline number, dial "+" + Country Code + Area Code + Telephone Number

To call another mobile phone, dial "+"; + Country Code + Mobile Access Number + Mobile Number

If you're calling from Korea or Japan, you can go straight to dialing Area Code + Telephone Number (for landline calls) or Mobile Access Number +Mobile Number (for mobile phone calls). No need to dial "+" + Country Code.

a. When calling a landline in the Philippines: Dial "+" + 63 + Area Code + Telephone number For Japan Roamers: Dial 001010 + 63 + Area Code + Telephone number

b. When calling the landline of a network outside the Philippines: Dial "+" + Country Code + Area Code + Telephone number

    For Japan Roamers: Dial 001010 + Country Code + Area Code + Telephone number

c. When calling the customer of a mobile network in the Philippines: Dial "+" + 63 + Mobile Access # + mobile number

    For Japan Roamers: Dial 001010 + 63 + Mobile Access No. + mobile number

d. When calling the customer of a mobile network outside the Philippines: Dial "+" + Country Code + Mobile Access # + mobile number

    For Japan Roamers: Dial 001010 + Country Code + Mobile Access No. + mobile number

e. When calling a roaming customer of Globe or customer of other mobile networks in the Philippines: Dial "+" + Country Code + Mobile Access # + mobile number

    For Japan Roamers: Dial 001010+ Country Code + Mobile Access No. + mobile number

Use the International Number format when sending a message to someone: "+" country code + mobile access number + mobile number. (e.g. +6391XXXXXXX).

If you're not registered to a roaming promo, corresponding zonal rates will follow. Remember that zonal rates apply to all types of roaming calls, whether you called within the roaming country you're in, or called back to the Philippines or called to another country.

Zone 1: P120/minute

Zone 2: P150/minute

To see all zonal groups and what countries belong to each of the zones, click here.

If you want to save on roaming costs, we suggest you register to our roaming promos, such as Roam Saver, Roam Unli Call & Text, Roam Lite, and many more!

If you have remaining balance from your previous bill, ensure that you pay this before leaving the country. You can have a relative in the Philippines settle this for you. You may also opt to use the online services of our banking partners such as BPI online banking.

Or you can simply download the GlobeOne from Google PlayStore or the Apple App Store so you can start paying your bills anytime you want, anywhere you are.

To avoid other unwanted roaming charges, remember to:

A. Register to Globe promos abroad via *143# as it's toll-free using your Globe mobile phone.
B. Avoid calling international toll-free numbers using your Globe mobile number. Toll-free rates apply only when you're calling from a local landline abroad.
C. Avoid making collect calls using your Globe mobile phone. You'll still be charged with roaming rates. Collect calls apply only when you're calling from a local landline abroad and if the called party accepts the call.