Globe Prepaid International Roaming (GROAM)

Can I use my Globe Prepaid SIM abroad?

Yes, Globe Prepaid customers will be able to enjoy Globe services even when they are abroad.

Is the roaming service also available to TM customers?

Yes! TM customers can also use roaming services.

Is GROAM active in the country I am going to?

To find out if the service is active in your country destination, text GLIST and send it to 2884. You will be charged P 2.50 for this text message.

Afghanistan, Australia, Bahrain, Bangladesh, Brunei, Cambodia, China, Fiji, Guam, Hong Kong, India, Indonesia, Japan, Jordan, Kazakhstan, Korea, Kuwait, Macau, Malaysia, Maldives, Micronesia, Mongolia, Myanmar, Nepal, New Zealand, Oman, Qatar, Saipan (Northern Mariana Islands), Saudi Arabia, Singapore, Sri Lanka, Taiwan, Thailand, Turkey, UAE, Uzbekistan, Vietnam, Yemen
Aland, Armenia, Austria, Azerbaijan, Azores, Balearic Island, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canary Islands, Corsica, Crete, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Hebrides, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia (former Yugoslav Rep), Mallorca, Moldova, Monaco, Monte Carlo, Netherlands, Norway, Oland/Gotland, Orkney Islands, Poland, Portugal, Romania, Russia, Sardinia, Serbia, Shetland, Sicily, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Ukraine, United Kingdom
Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Chile, Colombia, Dominican Republic, Ecuador, Jamaica, Mexico, Netherlands Antilles, Panama, Trinidad and Tobago, USA
Algeria, Botswana, Cote d'Ivorie, Egypt, Equatorial Guinea, Guinea, Kenya, Mauritius, Morocco, Mozambique, Namibia, Senegal, Seychelles, Sierra Leone, South Africa, Tanzania, Tunisia, Uganda, Zimbabwe

I heard that roaming will be automatically provided, how do I request this?

Effective June 4, 2018 for Prepaid and June 26, 2018 for TM, you don't need to request for manual roaming activation. Upon arrival, you just need to turn on your phone to receive a roaming signal and instantly connect to our partner network.

How much load balance do I need to activate my GROAM?

None. There's no maintaining balance requirement starting November 23, 2015.

How do I check my remaining balance?

Dial *143# on your Globe mobile phone and press SEND or CALL. Balance inquiry is free of charge and is available 12 times per day.

Will I lose my roaming signal if I run out of load?

You will still have roaming signal regardless if you have load or not. However, you will not be able to make any outgoing call and outgoing text or receive incoming calls if you have insufficient load balance. You will still receive incoming texts even without any load.

How long can I use my roaming service?

There's no expiration for your roaming signal. As long as you're in a country with a Globe partner network, you will still have roaming signal.

Will I be charged for unanswered incoming and outgoing calls even if I don't use my Prepaid SIM for calls & texts?

You will not be charged for any unanswered incoming and outgoing calls unless you will leave a voice mailbox message. 
However, there are some international network provider partners that impose interconnection charges for unanswered calls. 
A fraction of a minute is rounded up, hence, will be counted as one whole minute.

Can I register to other prepaid promos while on roaming?

While roaming, you are only allowed to subscribe to roaming promos such as Roam Surf (data roaming) and Roam Super Saver (for calls and texts). All local promos such as RBT, DUO, GoSurf, GoSakto, unlimited calls and texts are blocked when you're on roaming.

What will happen if I don't deactivate my roaming service?

Effective June 4, 2018 for Prepaid and June 26, 2018 for TM, you don't need to request for manual roaming deactivation. Your roaming will automatically be deactivated once you're back in the Philippines. Your local promos and services which are within validity will instantly resume.

How do I make calls while on GROAM when I am abroad?

When calling from countries with direct dial service
  • Dial "+" + country code + area code + mobile number. (i.e. +639171234567). Calls will be charged at Php 120 per minute (inclusive of all surcharges).
  • Roaming Hotline calls through this new syntax (i.e. +637301212) is toll-free.
  • If you are in these countries you can still dial *131* but will be charged with current outgoing call rates and will not experience seamless voice calls.
When calling from countries without direct dial service
  • Dial *131* + country code + area code (or partner code) + mobile number + "#". (i.e. *131*639171234567#)
  • For calls made to the toll-free hotline via *131*6327301212#, roaming rates will apply.