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Mobile Number Portability (MNP) - Globe Help & Support

Mobile Number Portability FAQs

What is mobile number portability (MNP)?

Mobile number portability, or MNP, as a global practice enables a mobile phone customer to keep their number even when they switch networks or change their subscription from postpaid to prepaid and vice versa, free of charge.

Why is there a need for mobile number portability?

When implemented, MNP can help promote consumer welfare by fostering the freedom to choose and to respond to quality, price and other relevant considerations without the consumers having to change their mobile numbers whenever they change mobile service providers or subscription plans.

Will I be charged for a porting request?

As stated in Republic Act 11202, porting will be free of charge.

How frequently can I request to port my number?

The law states that 60 days should have lapsed from your last porting before making another request. 

What types of porting can I do?

Porting involves two types, internal and external. Internal porting means moving only within your mother network and may take these forms:

External porting means bringing your number from your mother network to an outside network or vice versa. The network where you're coming from is called the originating network, while the network where you’ll transfer to becomes the receiving network.

When can I request for internal porting and what are the requirements?

Globe launched its internal porting last April 21.

To port within our network, you need to meet the following requirements:

  • An active SIM or mobile number
  • No financial obligations or remaining balances from your previous postpaid bill
  • No porting request in the last 60 days
  • No record of fraudulent activity

You may request for internal porting via the GlobeOne app.

When can I request for external porting and what criteria should I meet?

The NTC said that by September 30, 2021, customers of Globe and other telcos can keep their mobile numbers when switching networks.

As stated by law, you should be able to port to Globe from another network when you meet the following criteria:

  1. Have an active mobile number
  2. Your mobile number shouldn’t be part of a bundled service or product
  3. There must be no pending request for the transfer of ownership of your mobile subscription
  4. Your mobile number must not have other accounts under your subscription
  5. No porting request in the last 60 days
  6. No fraudulent activity
  7. No remaining balances from your previous postpaid bill or financial obligations
  8. Your mobile number must not be linked to a device that is still locked with Globe. To learn more about unlocking of device, visit
  9. Your mobile number must not be under any NTC, court or law prohibition.

At the very least, you should be able to submit these basic requirements:

- A valid Unique Subscriber Code (USC) from your existing network provider

- A government-issued ID

- Proof of ownership of your mobile number

What's a Unique Subscriber Code?

The Unique Subscriber Code, or USC, is a 9-digit code which can be requested via text from your existing network provider, will initially check if your mobile number is eligible for switching, and it's valid for fifteen (15) days from date of issuance.

To get the 9-digit USC, non-Globe customers may reach out to their existing network.

What happens to my current subscriptions when I apply for mobile number porting?

All your current subscriptions, including prepaid load balance, rolled-over data, Value-Added Services (VAS) and other add-ons such as local and roaming promos, will automatically expire once your MNP application is approved and activated.

How do I apply for external porting and how long will the actual process take?

What is Mobile Number Portability?

Non-Globe customers must inquire about switching through their respective customer care channels. Make sure that you have a valid 9-digit Unique Subscriber Code from your existing network before you can switch to Globe.

Once you have your 9-digit USC, you may apply for switching to Globe from your existing network through these channels:

For individual postpaid accounts:

   > Book an appointment at or proceed to a Globe store

   > Request it through a Platinum Relationship Manager

For individual prepaid accounts:

   > Request it via Globe Online

For Business Accounts:

   > Request it via Globe Business Online

   > Request it through an Account Manager

Why did you get a mobile number portability service provider (MNPSP)?

We needed the expertise and capability of a service provider given the technical and operational complexity of porting services. The decision to get Syniverse Technologies was made by all telcos – Globe, PLDT/ Smart, and Dito – in coordination with the National Telecommunications Commission (NTC).

Syniverse Technologies LLC will serve as the bridging company between Globe and the other networks regarding porting. 

Does this mean I'll go to Syniverse when I want to port, and not to my network?

The porting request should still be made to your mother network. The entire transaction will still be between your original network and the recipient network.

What is Globe's stand on zero interconnection charges?

Interconnection fees are charges paid by your network to another network so your call or text to their network can be completed. 

We are supportive of zero interconnection fees for the benefit of customers.

I'm currently a Globe Business/Globe myBusiness client; will I go directly to Syniverse when I want to port?

The porting request should still be made to your mother network. The entire transaction will still be between your original network and the recipient network.

What should I do if I don't see my new brand in the GlobeOne app after successfully porting my SIM?

To view your new brand in GlobeOne, please unenroll and re-enroll your account in app using these steps:

To unenroll:
1. In the homepage, click the Profile icon either at the upper left hand corner or the bottom right.
2. Inside the profile section under Account Settings, click on Account management.
2. Choose an account for removal and swipe it to the left until the trash icon appears. Click the trash icon to delete/unenroll the account.
3. A message will pop up asking if you want to remove the account.
4. Tap “Yes” to remove the account.

To enroll again:
1. Go back to the Profile > Account management section and click "Add account".
2. Choose Mobile, then type the mobile number you wish to add/enroll.
3. A One Time Pin (OTP) will be sent to your mobile number for verification.
4. Enter the OTP then click "Confirm account".
5. Once done, you can assign a nickname and click "Add Account" at the bottom to confirm. You'll now see your added account in the account page.

How should I proceed if I can't remove an account in the GlobeOne app or if I can't see the trash icon?

To remove an account in the GlobeOne app, please follow these steps:

1. From the homepage, scroll to the account that you want to remove and tap the account name/number.
2. You'll be directed to the account page. Click the gear icon at the upper right corner.
3. Click "Remove this account" at the bottom of the page.
4. A message will pop up asking if you want to remove the account. Tap "Yes" to remove the account.

Switching from non-Globe/non-TM numbers to Globe Prepaid and/or TM

I'm interested in switching from my existing non-Globe/non-TM number to Globe Prepaid/TM. How do I do it?

You may switch your number to Globe Prepaid/TM in four easy steps:

  1. Prepare your requirements. Make sure that you're out of contract and you have your Unique Subscriber Code (USC) on hand. To request for a USC, text USC to 5050 using your existing mobile number.
  2. Fill out the application form at Make sure to complete all details required to switch your current number to Globe Prepaid/TM. We'll let you know if you're eligible to switch within 48 hours after submitting your application. 
  3. Wait for your Globe Prepaid/TM MNP SIM. Once your application is approved, Globe will deliver your free MNP SIM (within 3 days for customers in Metro Manila, or within 7 days for customers everywhere else).
  4. Activate your Globe Prepaid/TM SIM. Enter your 6-digit Prepaid Porting Code after inserting your Globe Prepaid/TM MNP SIM into your device. To enjoy your new service, make sure to download the GlobeOne app!

Do I need a new SIM when I switch to Globe Prepaid/TM?

Yes, you'll need to order a Globe Prepaid/TM MNP SIM to enjoy Globe Prepaid and TM services.

Where can I get a Globe Prepaid/TM MNP SIM?

You may order a Globe Prepaid/TM MNP SIM here. Globe will deliver your MNP SIM once your application gets approved.

What is a Prepaid Porting Code?

The Prepaid Porting Code is a 6-digit code that you will receive via text or email after your switching application has been approved.

How will my Globe Prepaid/TM MNP SIM be activated? How long is the activation process?

Just insert your Globe Prepaid/TM MNP SIM and enter the Prepaid Porting Code. Your SIM will be activated and your signal will switch to Globe within 4 hours.