Mobile number portability, or MNP, as a global practice enables a mobile phone customer to keep their number even when they switch networks or change their subscription from postpaid to prepaid and vice versa, free of charge.

When implemented, MNP can help promote consumer welfare by fostering the freedom to choose and to respond to quality, price and other relevant considerations without the consumers having to change their mobile numbers whenever they change mobile service providers or subscription plans.

As stated in Republic Act 11202, porting will be free of charge.

The law states that 60 days should have lapsed from your last porting before making another request. 

Porting involves two types, internal and external. Internal porting means moving only within your mother network and may take these forms:

• Postpaid going to Prepaid
• Prepaid going to Postpaid

External porting means bringing your number from your mother network to an outside network or vice versa. The network where you're coming from is called the originating network, while the network where you’ll transfer to becomes the receiving network.

Globe launched its internal porting last April 21.

To port within our network, you need to meet the following requirements:

• An active SIM or mobile number
• No financial obligations or remaining balances from your previous postpaid bill
  
• No porting request in the last 60 days
  
• No record of fraudulent activity
  

You may request for internal porting via the GlobeOne app.

The NTC said that by September 30, 2021, customers of Globe and other telcos can keep their mobile numbers when switching networks.

As stated by law, you should be able to port to Globe from another network when you meet the following criteria:

1. Have an active mobile number
2. Your mobile number shouldn’t be part of a bundled service or product
3. There must be no pending request for the transfer of ownership of your mobile subscription
4. Your mobile number must not have other accounts under your subscription
5. No porting request in the last 60 days
6. No fraudulent activity
7. No remaining balances from your previous postpaid bill or financial obligations
8. Your mobile number must not be linked to a device that is still locked with Globe. To learn more about unlocking of device, visit https://www.globe.com.ph/help/unlocking-mobile-phones.html.
9. Your mobile number must not be under any NTC, court or law prohibition.

At the very least, you should be able to submit these basic requirements:

- A valid Unique Subscriber Code (USC) from your existing network provider

- A government-issued ID

- Proof of ownership of your mobile number

The Unique Subscriber Code, or USC, is a 9-digit code which can be requested via text from your existing network provider, will initially check if your mobile number is eligible for switching, and it's valid for fifteen (15) days from date of issuance.

To get the 9-digit USC, non-Globe customers may reach out to their existing network.

All your current subscriptions, including prepaid load balance, rolled-over data, Value-Added Services (VAS) and other add-ons such as local and roaming promos, will automatically expire once your MNP application is approved and activated.

We needed the expertise and capability of a service provider given the technical and operational complexity of porting services. The decision to get Syniverse Technologies was made by all telcos – Globe, PLDT/ Smart, and Dito – in coordination with the National Telecommunications Commission (NTC).

Syniverse Technologies LLC will serve as the bridging company between Globe and the other networks regarding porting. 

The porting request should still be made to your mother network. The entire transaction will still be between your original network and the recipient network.

Interconnection fees are charges paid by your network to another network so your call or text to their network can be completed. 

We are supportive of zero interconnection fees for the benefit of customers.

The porting request should still be made to your mother network. The entire transaction will still be between your original network and the recipient network.

To view your new brand in GlobeOne, please unenroll and re-enroll your account in app using these steps:

To unenroll:
1. In the homepage, click the Profile icon either at the upper left hand corner or the bottom right.
2. Inside the profile section under Account Settings, click on Account management.
2. Choose an account for removal and swipe it to the left until the trash icon appears. Click the trash icon to delete/unenroll the account.
3. A message will pop up asking if you want to remove the account.
4. Tap “Yes” to remove the account.

To enroll again:
1. Go back to the Profile > Account management section and click "Add account".
2. Choose Mobile, then type the mobile number you wish to add/enroll.
3. A One Time Pin (OTP) will be sent to your mobile number for verification.
4. Enter the OTP then click "Confirm account".
5. Once done, you can assign a nickname and click "Add Account" at the bottom to confirm. You'll now see your added account in the account page.

To remove an account in the GlobeOne app, please follow these steps:

1. From the homepage, scroll to the account that you want to remove and tap the account name/number.
2. You'll be directed to the account page. Click the gear icon at the upper right corner.
3. Click "Remove this account" at the bottom of the page.
4. A message will pop up asking if you want to remove the account. Tap "Yes" to remove the account.