Mobile Number Portability FAQs

What is mobile number portability (MNP)?

Mobile number portability, or MNP, as a global practice enables a mobile phone customer to keep their number even when they switch networks or change their subscription from postpaid to prepaid and vice versa, free of charge.

Why is there a need for mobile number portability?

When implemented, MNP can help promote consumer welfare by fostering the freedom to choose and to respond to quality, price and other relevant considerations without the consumers having to change their mobile numbers whenever they change mobile service providers or subscription plans.

Will I be charged for a porting request?

As stated in Republic Act 11202, porting will be free of charge.

How frequently can I request to port my number?

The law states that 60 days should have lapsed from your last porting before making another request. 

What types of porting can I do?

Porting involves two types, internal and external. Internal porting means moving only within your mother network and may take these forms:


  • Postpaid going to prepaid
  • Prepaid going to postpaid
  • Globe Prepaid to TM and vice versa


External porting means bringing your number from your mother network to an outside network or vice versa. The network where you're coming from is called the originating network, while the network where you’ll transfer to becomes the receiving network.

When can I request for internal porting and what are the requirements?

Globe launched its internal porting last April 21.


To port within our network, you need to meet the following requirements:


  • An active SIM or mobile number
  • No financial obligations or remaining balances from your previous postpaid bill
  • No porting request in the last 60 days
  • No record of fraudulent activity


You may request for internal porting via the GlobeOne app.

When can I request for external porting and what criteria should I meet?

The NTC said that by September 30, 2021, customers of Globe and other telcos can keep their mobile numbers when switching networks.


As stated by law, you should be able to port to Globe from another network when you meet the following criteria:


  1. Have an active mobile number
  2. Your mobile number shouldn’t be part of a bundled service or product
  3. There must be no pending request for the transfer of ownership of your mobile subscription
  4. Your mobile number must not have other accounts under your subscription
  5. No porting request in the last 60 days
  6. No fraudulent activity
  7. No remaining balances from your previous postpaid bill or financial obligations
  8. Your mobile number must not be linked to a device that is still locked with Globe. To learn more about unlocking of device, visit https://www.globe.com.ph/help/unlocking-mobile-phones.html.
  9. Your mobile number must not be under any NTC, court or law prohibition.


At the very least, you should be able to submit these basic requirements:


- A valid unique subscriber code (USC)

- A government-issued ID

- Proof of ownership of your mobile number

What happens to my current subscriptions when I apply for mobile number porting?

All your current subscriptions, including prepaid load balance, rolled-over data, Value-Added Services (VAS) and other add-ons will automatically expire once your MNP application is approved and activated.

When it's time, how do I apply for external porting and how long will the actual process take?

What is Mobile Number Portability?

To switch, individual Globe customers may apply at Globe stores and Globe Online. Globe Business customers may apply through their Account Managers.


Those from other telcos may inquire about switching through their respective customer care channels.


There will be a maximum of four (4) hours of service interruption (no call, text or data) to complete the activation of your new subscription.


The overall porting process will take 48 hours after your application is approved, as illustrated in the image.

Why did you get a mobile number portability service provider (MNPSP)?

We needed the expertise and capability of a service provider given the technical and operational complexity of porting services. The decision to get Syniverse Technologies was made by all telcos – Globe, PLDT/ Smart, and Dito – in coordination with the National Telecommunications Commission (NTC).


Syniverse Technologies LLC will serve as the bridging company between Globe and the other networks regarding porting. 

Does this mean I'll go to Syniverse when I want to port, and not to my network?

The porting request should still be made to your mother network. The entire transaction will still be between your original network and the recipient network.

What is Globe's stand on zero interconnection charges?

Interconnection fees are charges paid by your network to another network so your call or text to their network can be completed. 


We are supportive of zero interconnection fees for the benefit of customers.

I'm currently a Globe Business/Globe myBusiness client; will I go directly to Syniverse when I want to port?

The porting request should still be made to your mother network. The entire transaction will still be between your original network and the recipient network.

I heard from the news that Globe or all telcos have presented the pilot testing for external porting/switching to NTC; does this mean that we can now also apply for external porting/switching?

Globe is one with the government in that we'd like our customers to enjoy what's being practiced in other countries. The news about the pilot testing is to showcase to the NTC that the networks are working together to deliver this to our customers. As declared by the NTC, customers of Globe and other telcos can keep their mobile numbers when switching networks by September 30, 2021.


The pilot testing aims to check if switching across the different networks can be done, check the technical readiness of all networks and secure initial insights and details on how to address remaining concerns and possible challenges, and identify possible improvements to the process in time for the September 30 commercial launch of mobile number switching.


The pilot testing isn't available to any customers as it's intended to iron out and fix business processes and technical issues prior to the commercial launch on September 30.

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