Mobile Number Portability FAQs

What is mobile number portability (MNP)?

Mobile number portability, or MNP, as a global practice enables a mobile phone customer to keep their number even when they switch networks or change their subscription from postpaid to prepaid and vice versa, free of charge.

In the Philippines, this was signed into a law last February 8, 2019 and part of the condition was that no interconnection fees should be charged for domestic calls and texts.

The NTC released the implementing rules and regulations last June 17, 2019 which took effect on July 2. The compliance period given to mobile service providers is within 6 months from July 2 and that’s in early 2020.

As of December 26, 2019, Globe----together with PLDT/SMART and Dito Telecommunity--has obtained a mobile number portability service provider (MNPSP), Syniverse Technologies, in coordination with the NTC. The role of the MNPSP is to set up a support mechanism between these carriers and Syniverse estimates that interoperability and implementation will take no less than 18 months after the mechanism is set up.

Why is there a need for mobile number portability?

When implemented, MNP can help promote consumer welfare by fostering the freedom to choose and to respond to quality, price and other relevant considerations without the consumers having to change their mobile numbers whenever they change mobile service providers or subscription plans.

Will I be charged for a porting request?

As stated in the law, porting will be free of charge.

When implemented, how frequently can I request to port my number?

The law states that 60 days should have lapsed from your last porting before making another request. 

What are the basic requirements to be able to port?

Due to the complexity of the process of porting, we'll initially be able to transfer numbers from within our network when we start porting.

To port within our network, you need to meet the following requirements:

  • an active SIM and the requestor is the assignee of the mobile number to be ported
  • no remaining balance from your previous bill (for postpaid) 
  • no existing court prohibitions
  • no pending transfer of ownership

Why did you get a mobile number portability service provider (MNPSP)?

We needed the expertise and capability of a service provider given the technical and operational complexity of porting services. The decision to get Syniverse Technologies was made by all telcos – Globe, PLDT/ Smart, and Dito – in coordination with the National Telecommunications Commission (NTC).

Syniverse Technologies LLC will serve as the bridging company between Globe and the other networks regarding porting. 

Does this mean I'll go to Syniverse when I want to port, and not to my network?

The porting request should still be made to your mother network. The entire transaction will still be between your original network and the recipient network.

Are you ready to accept porting requests come January 2020?

Globe is one with the government in that we'd like our customers to enjoy what's being practised in other countries. 

The initial estimate from Syniverse about the interoperability of porting services is no less than 18 months from the date the support mechanism is set up.

What are interconnection charges and what’s your stand on its removal for customers who have ported?

Interconnection fees are charges paid by your network to another network so your call or text to their network can be completed. 

We are supportive of zero interconnection fees for the benefit of customers.

I'm currently a Globe Business/Globe myBusiness client; will I go directly to Syniverse when I want to port?

The porting request should still be made to your mother network.