Mobile Number Portability FAQs

What is mobile number portability (MNP)?

Mobile number portability, or MNP, as a global practice enables a mobile phone customer to keep their number even when they switch networks or change their subscription from postpaid to prepaid and vice versa, free of charge.

In the Philippines, this was signed into a law last February 8, 2019 and part of the condition was that no interconnection fees should be charged for domestic calls and texts.

The NTC released the implementing rules and regulations last June 17, 2019 which took effect on July 2. The compliance period given to mobile service providers is within 6 months from July 2 and that’s in early 2020.

As of December 26, 2019, Globe----together with PLDT/SMART and Dito Telecommunity--has obtained a mobile number portability service provider (MNPSP), Syniverse Technologies, in coordination with the NTC. The role of the MNPSP is to set up a support mechanism between these carriers and the joint venture estimates that interoperability and implementation will take no less than 18 months after the mechanism is set up.

(Any succeeding updates on mobile number portability will be added to this section of our website)

Why is there a need for mobile number portability?

When implemented, MNP can help promote consumer welfare by fostering the freedom to choose and to respond to quality, price and other relevant considerations without the consumers having to change their mobile numbers whenever they change mobile service providers or subscription plans.

Will I be charged for a porting request?

As stated in the law, porting will be free of charge.

When implemented, how frequently can I request to port my number?

The law states that 60 days should have lapsed from your last porting before making another request. 

What are the requirements for internal porting?

Due to the complexity we'll initially be able to move numbers from within our network when we start porting.

To port within our network, you need to meet the following requirements:

  • An active SIM or mobile number
  • No financial obligations or remaining balances from your previous postpaid bill
  • No porting request in the last 60 days
  • No record of fraudulent activity

Why did you get a mobile number portability service provider (MNPSP)?

We needed the expertise and capability of a service provider given the technical and operational complexity of porting services. The decision to get Syniverse Technologies was made by all telcos – Globe, PLDT/ Smart, and Dito – in coordination with the National Telecommunications Commission (NTC).

Syniverse Technologies LLC will serve as the bridging company between Globe and the other networks regarding porting. 

Does this mean I'll go to Syniverse when I want to port, and not to my network?

The porting request should still be made to your mother network. The entire transaction will still be between your original network and the recipient network.

When can I start to apply for external porting?

The joint venture of Globe, Smart and Dito estimates that interoperability of porting services may take 18 months from the time of set up of the support mechanism.

What is Globe’s stand on zero interconnection charges?

Interconnection fees are charges paid by your network to another network so your call or text to their network can be completed. 

We are supportive of zero interconnection fees for the benefit of customers.

I'm currently a Globe Business/Globe myBusiness client; will I go directly to Syniverse when I want to port?

The porting request should still be made to your mother network.

What types of porting can I do?

Porting involves two types, internal and external. Internal porting means moving only within your mother network and may take these forms:

  • Postpaid going to prepaid
  • Prepaid going to postpaid
  • Globe Prepaid to TM

External porting means bringing your number  from your mother network to an outside network or vice versa. The network where you’re coming from is called the originating network, while the network where you’ll transfer to becomes the receiving network.

When we start porting anytime this year, we'll initially be able to move numbers only from within our network.

What criteria should I meet to be able to port from another network to Globe?

As stated by law, you should be able to port to Globe from another network when you meet the following criteria:

  1. Have an active mobile number
  2. Your mobile number shouldn’t be part of a bundled service or product
  3. There must be no pending request for the transfer of ownership of your mobile subscription
  4. Your mobile number must not have other accounts under your subscription
  5. No porting request in the last 60 days
  6. No fraudulent activity
  7. No remaining balances from your previous postpaid bill or financial obligations
  8. Your mobile number must not be linked to a device that is still locked with Globe
  9. Your mobile number must not be under any NTC, court or law prohibition.

What will be required of me when I port from another network going to Globe?

At the very least, you should be able to submit these basic requirements:

  • A valid unique subscriber code (USC)
  • A government-issued ID
  • Proof of ownership of your mobile number

When its time, how do I apply for external porting?

What is Mobile Number Portability?