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FAQ

Mobile Data FAQs for Globe Prepaid and Postpaid

Mobile data refers to the internet connectivity provided by cellular networks to devices like smartphones and tablets. It enables you to browse websites, stream media, use online services, and download files without a WiFi connection.

Here are the common types of mobile data:

 

  • 2G: Older and slower, ideal for basic tasks like checking emails or messaging apps.

  • 3G: Faster than 2G, suitable for smooth web browsing, video streaming, and social media.

  • 4G LTE: The most common type, offering high-speed internet for HD video streaming, online gaming, and large downloads.

  • 5G: The latest technology with ultra-fast speeds, greater capacity, and advanced applications like AR/VR, cloud gaming, and IoT devices. It requires a 5G-compatible device and network coverage.

You need a data-capable phone, and your mobile data must be turned on. Here's how:

 

  • Android: Go to Settings > Wireless & networks > Mobile network > Mobile data

  • iPhone: Go to Settings > Cellular > Cellular Data

For Prepaid customers:
Register for a data promo for more affordable rates. For instance, Go50 costs ₱50 for 5GB of data valid for 3 days. You can find promos on the GlobeOne app.


For Postpaid customers:
Your plan includes built-in data allowance, which you can monitor through the GlobeOne app. Once your allowance is consumed, browsing is paused to prevent unexpected charges. You can resume by subscribing to a data booster promo like GoBOOST199, offering 5GB of data for ₱199 (valid for 15 days).

Here’s a quick guide to approximate data usage:

 

  • Web browsing: 1-3 MB per webpage

  • Emails: A few kilobytes per text-based message

  • Social media browsing: 10-100 MB per hour, depending on media content

  • Music streaming: ~43 MB per hour at standard quality

  • Video streaming: Standard Definition (480p): ~0.7-1 GB per hour and High Definition (1080p): 2-4 GB per hour or more

  • Online gaming: 20-100 MB per hour, depending on the game

  • Video calls: 300-500 MB per hour, based on quality

  • File downloads: Varies depending on file size

Here are common reasons for high data consumption and how to manage it:


1. Background data usage/auto-updates: Apps may update or use data in the background.

 

  • Solution: Enable "Low Data Mode" (Android) or "Data Saver" (iOS).

  • Android: Settings > Data Usage > Data Saver > Turn On

 

iOS: Settings > Cellular Data > Cellular Data Options > Data Mode > Low Data Mode

 

2. Streaming apps: Streaming in high quality consumes more data.
Solution: Adjust streaming quality in app settings.

  • Facebook: Settings > Media > Data Saver

  • TikTok: Go to: In-App Settings > Data Saver

  • Netflix: Cellular Data Usage > Save Data

  • YouTube (iOS): Video Quality > Preferences > Data Saver

To manage your data usage in your Android phone, follow these steps:

 

  • Go to Settings > Data Saving > Data Saving Mode

  • Once Data Saving Mode is turned on, your video quality will automatically adjust to a lower setting to save data.

 

3. Video Autoplay: Social media apps like Facebook or Instagram often autoplay videos as you scroll. This feature can use up a lot of data if not managed.


Solution: You can turn off autoplay in the app settings, or set it to only autoplay videos when you're connected to WiFi.


4. Push Notifications: These notifications from various apps trigger data usage as they constantly update in the background.


Solution: Limit notifications to only the apps you truly need, or disable unnecessary ones to conserve your data.


Other reasons why your mobile data gets consumed faster:

 

  • File downloads: Downloading large files such as movies, software updates, or game installations can eat up your data quickly.

  • Signal Strength: The stronger your signal, the more data you might consume, as the network connects more efficiently and keeps your data flowing seamlessly.


By managing these settings and habits, you'll have better control over your mobile data usage.

You can check your remaining data through:

 

  1. Checking the GlobeOne app’s dashboard

  2. Texting DATA BAL to 8080 for free

  3. Dialing *143# and selecting MyAccount > Data Balance

Your data consumption depends on usage frequency. For example, if you’re subscribed to Go50 (5GB for 3 days), you may consume the 5GB before 3 days if you stream, browse, or download frequently.