Globe 5G Mobile Technology FAQs

5G technology is the next generation of wireless internet, delivering faster speeds and more reliable connections than ever before.

Who can enjoy 5G?
All Globe and TM customers in a 5G area with:

• A 5G-capable mobile phone compatible with the Globe network.
• A 4G/LTE SIM.

Where is 5G available?

• Globe’s 5G rollout started in key business districts such as BGC, Ortigas, and Makati, with widespread coverage across Metro Manila expected soon.
• 5G outdoor coverage is also available for roaming customers with 5G-capable devices visiting the Philippines.
• 5G will expand to areas outside Metro Manila starting 2021.

What’s next for 5G?
Globally, 5G is still in its early stages. Beyond speed and lower latency, exciting developments are underway, such as:

• Remote medical surgeries.
• Self-driving cars.
• AI-powered drones.

Globe is committed to bringing these innovations to Filipinos as they become available.

You’ll know you’re in a 5G-enabled zone if your 5G-capable device displays a 5G icon near the signal strength indicator.

To check if your device is 5G-capable:

• Look for 5G in your device’s network settings.
• Check the specifications on your device box or manual.

Yes, there may be instances where your 5G signal switches to 4G even in a 5G-enabled area due to:

Device-specific conditions:

• Apple: Low power mode, screen off, or overheating.
• Huawei: Screen off.
• Vivo: Screen off or overheating.
• Samsung: Low data usage, screen off, or overheating.
• Moto and Lenovo: Overheating.

5G offers significantly faster speeds than current technologies, depending on your location and device.

5G Mobile: Delivers high-speed data services for on-the-go connectivity.

5G Broadband: Provides ultra-fast broadband speeds for your home.

FOR GLOBE CUSTOMERS TRAVELING ABROAD

When traveling abroad and latching onto a 5G network, 5G speed can range from 150-200 Mbps. This can be affected by:

• Your proximity to a 5G cell site. This has a bearing on both your indoor and outdoor coverage
• Whether or not the roaming partner's frequency/network band supports your 5G device's network band
• Your data roaming subscription  

FOR FOREIGN TOURISTS COMING TO THE PHILIPPINES

On your visit to the Philippines, Globe's 5G speed can reach up to 100 Mbps and this can be affected by:

• Your proximity to a 5G cellsite which has a bearing on both indoor and outdoor coverage
• Whether or not the frequency/network band of your 5G device is supported by Globe
• Your data roaming subscription

To enjoy 5G roaming, make sure of the following:

• Your SIM is 4G/LTE
• If you're a postpaid customer, your data roaming/mobile is turned ON to automatically activate Roam Surf 399
• If you're a prepaid customer, register to a Roam Surf promo via the GlobeOne app
• You're in a 5G-enabled area

Prior to your departure, check if your 5G device's frequency/network band is supported by the roaming partner in your destination country. You may also check your phone's frequency band from your phone manufacturer's website.

Upon your arrival abroad, you'll know you're in a 5G-enabled zone when you see the 5G icon displaying in your smartphone.

You'll be able to enjoy 5G roaming on your Roam Surf promo at no extra charge.

5G roaming won't interfere when you make IDD calls but your device will automatically shift its signal to 3G or 4G/LTE during a call and revert to 5G after.

Currently, our 5G-ready roaming partners are the following:

Yes, you can! Before visiting, check if your 5G device’s frequency/network band is supported by Globe. Supported bands are N78 (3.5 GHz) and N41 (2.6 GHz).

• You can confirm your phone’s frequency compatibility on your phone manufacturer’s website.
• Upon arrival, a 5G icon will appear on your phone if you’re in a 5G-enabled area.

Where is 5G available?

• Metro Manila
• 8 key cities in Visayas and Mindanao

Globe’s 5G coverage continues to expand for both outdoor and indoor areas. Check the full list of 5G-covered areas here.

You may avail of the following 5G offers:

Other reminders:

• This promo will not auto-renew every month.
• This will be charged on top of your Monthly Recurring Fee (MRF).
• To check your promo status, text UNLI5G CHECK to 8080.
• This data allowance will be consumed first before your plan's core data allowance and other data add-ons.
• Promo validity strictly follows the registration date; coverage remains active even after your bill cycle refreshes.
• This special offer is not subject to the Fair Use Policy (FUP).
• If your registration fails due to an insufficient spending limit, you may request a temporary limit increase from Globe Telecom via Messenger.

To fully utilize your Unli 5G promo, please make sure that you see "5G" on your phone's signal indicator. Check from your phone settings and ensure that you’ve selected 5G in your Preferred Network Mode (Android) or Cellular Data Options > Voice & Data (iOS).

Please note that your connection may switch back to LTE in areas where a non-5G signal is stronger. If your phone switches to LTE, your data usage will be deducted from your plan data allowance or non-5G promo. To know Globe’s 5G coverage, just go to glbe.co/Globe5GAreas.

This means your account's spending limit isn't enough to cover your promo registration. To request for an increase in your spending limit, visit us any time at Messenger.

As of June 2021, these are the Globe type-approved devices that can detect a 5G signal from Globe:

• iOS: 5G won’t work when dual SIM is enabled. Disable dual SIM to enjoy 5G speeds. Learn more here.
• Android: Dual SIM is supported. One SIM can be set to 5G and the other to 4G. Adjust your settings to select which SIM uses 5G.

Yes, due to 5G’s faster speeds, data usage may increase. However:

• Your current data allowance and per MB/GB rate apply.
• No additional charges for browsing on 5G. Usage will be deducted from your plan or promo. Standard rates apply if you browse without a data allocation.

There are no additional charges for voice calls made on the 5G network. And yes, you can make IDD calls on 5G as it won't interfere with your current voice features.

Most mobile devices allow you to switch the 5G network access on and off. To be sure, kindly refer to the user manual of your mobile phone.

For inbound roamers, the 5G experience will be limited to the outdoor coverage for now. Inside the home or building, the signal will go back to 4G/3G. Also, inbound roamers with 2G/3G SIM cards won't be able to connect to the 5G network.

Use your phone’s data saving mode or native data tracker in your device’s settings.

You may try doing these steps:

Refresh your mobile data connection by enabling the airplane mode for a few seconds, and then disable afterwards.

Restart your mobile phone and then try connecting to 5G mobile data again.

It could be that you don’t have a 5G-capable phone or your 5G phone doesn’t support the hardware and software compatibilities that we currently have.

We’re working to expand our 5G device lineup. Current models available include:

• Huawei Mate 30 Pro 5G, Mate40 series, Nova7, Nova7SE
• Samsung S20 Ultra, Note20 series
• OPPO Find X2 Pro

Yes, as long as your 5G device is supported by Globe:

1. Ensure your Network Mode (Android) or Voice & Data (iOS) is set to 5G.
2. After downloading your eSIM, select it as your data SIM.

If you’re using a physical SIM in slot 1, choose which SIM will enable 5G in your device settings.