Temporary Disconnection for Lost SIM/Phone FAQs

Please report the loss or theft immediately to protect your accounts from unauthorized access or usage. Immediately call banks, e-commerce, and important accounts associated with your mobile number and phone to request its temporary deactivation and ensure your account’s security.

For Globe Prepaid and TM customers, we urge you to visit the nearest Globe store to have your lost SIM temporarily barred. You may visit this link for the list of open stores. We can also process your request for a replacement SIM if you already have the following documents ready:

• Proof of ownership: SIM bed/GCash Card (if available)/eSIM voucher (if available)
• Notarized Affidavit of Loss containing the mobile number and description of how, why, when, and where the SIM was lost
• Two (2) Gov't. IDs presented during the affidavit of loss notarization

If you need time to prepare the necessary documents for SIM replacement, you may bring one (1) government-issued ID upon your visit to proceed with temporary SIM barring.

For Globe Postpaid customers, you may reach us via Facebook Messenger at m.me/globeph and click Report Lost Phone. You may also call 211 using a Globe mobile number and select the report lost phone or SIM option. To ensure account security, the concern will be discussed with verified account holders only.

Many devices come with built-in security features to help in such situations:

• For iOS devices: Use the "Find My" app to locate your device via another Apple device with the same Apple ID. You can also mark the device as lost through the app.
• For Android devices: Use the "Find My Device" feature linked to your Google account.

Take these steps immediately to safeguard your identity:

1. Report your lost phone or SIM to your network provider, banks, and other connected accounts.
2. Change all your passwords and log out of your accounts on all devices.

For ongoing protection:

• Keep your personal and sensitive data private.
• Limit the information you share online and with others.
• Avoid posting screenshots of bills or photos of personal information.
• Use strong, unique passwords for your accounts and update them regularly.
• Enable advanced authentication methods like biometrics or two-factor authentication.

Yes, if you purchased your device from Globe, you may request to have it blacklisted. Provide the device’s IMEI number, which you can find on the back of your handset’s box.

Once blacklisted, the device will no longer be usable, even if a different SIM card is inserted.