Submission of Documents/Requirements FAQs
What documents do I need to submit with my request?
You need to send the following documents for the following requests:
| Request | Required Document |
|---|---|
| Temporary or permanent disconnection |
Death certificate from the municipal office or Philippine Statistics Authority (PSA) |
| Transfer of ownership | |
| Change of billing address |
Proof of billing address |
| Increase of credit limit |
Proof of financial capacity |
| Unposted payment |
Proof of payment |
| Incorrect posting of payment |
Proof of payment with letter of request |
Where should I submit my documents for my request to be processed?
You may send the required documents together with the following details below to [email protected].
- Account number
- Contact number
- Indicate your concern
When will Globe send an update about my request?
You will receive feedback about your concern via text message within 3 business days.