Frequently Asked Questions on Submission of Documents/Requirements
To process your request, please make sure to provide the following documents based on the type of request you have:
Request | Required Document |
Temporary or permanent disconnection |
|
Transfer of ownership | |
Change of billing address | Proof of billing address |
Increase of credit limit | Proof of financial capacity |
Unposted payment | Proof of payment |
Incorrect posting of payment | Proof of payment with letter of request |
Please send the required documents, along with the following details, to [email protected]:
- Account number
- Contact number
- Description of your concern
You can expect to receive an update via text message within 3 business days.
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