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Requirements for Service Requests - Globe Help & Support

Submission of Documents/Requirements FAQs

What documents do I need to submit with my request?

You need to send the following documents for the following requests:

Request Required Document
Temporary or permanent disconnection

Death certificate from the municipal office or Philippine Statistics Authority (PSA)
Proof of ID of the listed customer
Proof of ID of the transacting customer
Letter of request stating the reason

Transfer of ownership
Change of billing address
Proof of billing address
Increase of credit limit
Proof of financial capacity
Unposted payment
Proof of payment
Incorrect posting of payment
Proof of payment with letter of request

Where should I submit my documents for my request to be processed?

You may send the required documents together with the following details below to [email protected].


  1. Account number
  2. Contact number
  3. Indicate your concern

When will Globe send an update about my request?

You will receive feedback about your concern via text message within 3 business days.

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