Frequently Asked Questions on Submission of Documents/Requirements
To process your request, please make sure to provide the following documents based on the type of request you have:
| Request | Required Document |
|---|---|
| Temporary or permanent disconnection |
|
| Transfer of ownership | |
| Change of billing address | Proof of billing address |
| Increase of credit limit | Proof of financial capacity |
| Unposted payment | Proof of payment |
| Incorrect posting of payment | Proof of payment with letter of request |
Please send the required documents, along with the following details, to [email protected]:
- Account number
- Contact number
- Description of your concern
You can expect to receive an update via text message within 3 business days.