Frequently Asked Questions on AMAX: Globe BENTA
Globe Benta is the go-to app for sari-sari store owners and Globe retailers who want to grow their income and serve more customers with less hassle. Whether you're selling load, data promos, or call and text offers, Globe Benta makes the process quicker, easier, and more reliable.
1. You can use the app to sell AMAX load for mobile and broadband services. Available load and promos in the app are Globe Prepaid, TM, GOMO, GFiber Prepaid, Globe AT HOME Prepaid WiFi and Regular load.
2. You can view your historical transactions for the past 7 days.
Yes! You can now open and use the Globe Benta app using mobile data even without a data promo. No need for WiFi or a load subscription just to log in.
You can use the Globe Benta app for free (for Globe and TM subscribers) without data charges for the majority of activities like online and offline selling, viewing real-time balance, etc. However, you still need to connect to a network. For downloading the app and log-in, data charges may apply but we assure you that the app uses minimum data only.
You may install the Globe Benta app on different devices, but for security reasons, you can only stay logged in on one device at a time. Once you log in on a new device, the session on your previous device will automatically be logged out.
Because simultaneous use is not allowed, the app on the old device will continuously refresh and return to the First Time User login page.
For now, the app will be exclusively available on Android devices, requiring a minimum OS of Android 8.0 (Oreo) or above. iOS support will be introduced in future releases.
With the new app version display feature, users can now easily check if their app is up to date, just look for the version info right within the app.
How to check version history directly in the app:
1. New user login / First Time login: Check footer section
2. Existing user login:
User to close the app & open it again (for the session to be refreshed & to be able to go to login page;
Check footer section
Yes, you can use the app even without an inserted AMAX Retailer SIM.
Note that to register in Globe Benta, ensure you are using your AMAX Retailer mobile number to log-in.
The app will automatically log out if inactive/idle after 240 minutes (4 hours).Tip: For security, always ensure your device is locked when unattended and avoid leaving the app open on shared or public devices.
Just two things: your mobile data must be turned on, and you need to be using a 4G SIM or higher. No data promo needed.
Here are three easy ways to check:
- Check the top of your screen — if you see "4G" or "LTE" next to your signal bars, you're on a 4G network
- Check your phone settings — go to Settings > Mobile Network > Network Mode and see if 4G or LTE is selected
- Ask AMAX Hotline — they can confirm what type of SIM you have
Unfortunately, no. This feature only works on 4G SIMs and above. If you're on a 2G SIM, you'll still need WiFi to use the app.
If you'd like to upgrade to a 4G SIM, you can go through the Change SIM process. You can contact your Distributor Sales Personnel (DSP) or visit the nearest Globe Store.
You can do most things you need daily:
- Log in or register your account
- Change or reset your MPIN
- Sell load and promos
- View and request transactions
Yes, a few things still need a data promo or WiFi:
- Downloading or installing the app
- Push notifications and banners (you'll get them once you're back online)
- Downloading your transaction history
First, check that you're using a 4G SIM. If you are, try turning your mobile data off and on again. If it still doesn't work, connect to WiFi or call the AMAX hotline for help.
You need to purchase an AMAX Retailer SIM to access Globe Benta.
If you already have an existing retailer SIM, just enter your AMAX mobile number to access Globe Benta.
In the log-in page, retailers must first tap “Retailer” before entering their SIM number and logging in.
If you exceed the allowed number of incorrect MPIN attempts, your account will be temporarily locked for security reasons. A “Reset MPIN” prompt will automatically appear so you can immediately begin the reset process.
If a retailer selects Distributor and enters their Retailer SIM Mobile Number, the system will display an “Invalid Number” error message.
Simply tap “Switch to Retailer” to log in.
The type of biometrics used for authentication in the app depends on what is currently enabled on the user’s device.
To check which biometric feature is enabled:
1. Go to Settings
2. Tap Security & Privacy, or search for “biometrics” in the Settings search bar
3. Go to Screen lock and biometrics or Passwords and Biometrics (for other devices)
Then, you’ll see which biometric options are currently enabled on your device
Remember: For fingerprint verification, use the fingerprint saved on your Android device to successfully complete registration or successfully proceed with the authentication.
The app follows your Android device’s biometric settings. If both Face Recognition and Fingerprint are enabled, Android will either:
Use the default biometric method set on your device (often Face Recognition if it’s the primary option), or
Show you a prompt to choose which method to use, depending on your device model and settings. In this case, if 2 biometrics options appear on the app, you can authenticate either of them to proceed.
If both biometrics options are turned off in the device settings, then the Enable Biometrics prompt will not appear in the app.
Re-enter the correct code before the OTP timer expires.
Click Request a new OTP. Subsequent OTP requests will be available every 5 minutes.
Note: Resend OTP button is enabled when this error is encountered
Please wait and try again in 24 hours. In the meantime, use USSD or STK.
Please wait for the timer to end before requesting a new code (Resend Code will be displayed after 5 minutes).
What to do if OTP is not received via SMS:
Wait for the OTP until the time runs out (OTP expiry timer)
If OTP time has expired, click “Resend Code”
If OTP is still not received:
Check if app is updated to the latest version
Check your phone signal and ensure that you have a strong signal
Try refreshing the app by closing and opening it again.
Check spam inbox for an SMS from Globe_OTP
Validate if current device is able to receive SMS
Try to do fresh install* (uninstall & reinstall) then retry the registration process
Try inserting SIM in another device & trigger OTP
Here are the steps to reset your MPIN:
User clicks on forgot MPIN button (usually at the bottom of the page)
User is asked to enter his/her AMAX retailer number
A one-time passcode (OTP) will be sent to verify mobile number
Click Start to Create MPIN
Enter new 6-digit MPIN
Confirm your new 6-digit MPIN
It's an alert that appears in the Globe Benta app when your wallet balance is getting low. It reminds you to cash-in so you can keep selling without any stops.
You'll see a yellow alert when your balance drops below ₱300, and a red alert when it reaches ₱0.
It stays until you sell-in/cash-in. Once your balance is back up, the alert goes away on its own.
No. You can close it and keep selling. It will just show up again after your next sale if your balance is still low.
Contact your Globe agent to add load to your wallet balance.
How to Sell Load/Promo:
From the homepage, select the brand you to sell/load
Enter customer’s mobile number. The field now supports auto-suggest from saved phone contacts.
Select or Enter/Search Promo or Load
A confirmation page will appear to review the details & validate the transaction
Once successful, an online receipt will be shown with transaction date & time, load/promo details, customer’s mobile number and reference number. For offline transactions, an offline receipt will show stating that the sale is in progress.
If wallet is not reflecting the correct balance after a transaction, try to do the following:
- Check if the load was successfully or unsuccessfully availed by checking Transaction Tab.
- Ensure that you have a good internet connection to ensure that the app is getting updated information.
- Try to refresh the app by pulling the screen down. This will reload the page.
- Check if the app is updated. Go to the Play Store and update your app.
If issues still persist, go to the Hotline button from the homepage. This will direct you to our AMAX hotline where our team can assist you on your concern.If wallet is not reflecting the correct balance, try to do the following:
Yes, you will see an in-app confirmation receipt after a successful transaction and SMS notification to confirm successful load/promo transaction. You can also check via Transactions Tab for any successful transaction.
Note: Ensure that you have a strong signal to receive SMS messages.
You may validate the transaction through any of the following:
5. In-app Confirmation Receipt:
Right after selling, you will be directed to an online receipt screen showing the successful transaction.
6. Real-Time Balance:
Check your updated real-time balance on the Home Page. Make sure you have an active internet connection to see the latest balance.
7. Transactions Tab:
You can review your recent transactions under Transactions Tab. Please note that only successful transactions will appear in this list.
Yes, you can! On the Promo/Load page, simply tap the Search button.
Here are some tips when searching:
Use the promo keywords. For example: Go+99
Make sure you've selected the correct brand category. For instance, if you're looking for a TM promo, make sure you chose ‘TM’ on the previous page.
The phonebook icon allows you to quickly select a customer’s mobile number directly from your device’s contacts instead of typing it manually.
The app needs permission to read your device’s contacts so it can display your saved phone numbers when you tap the phonebook icon.
To grant Globe Benta app access to your device’s contacts:
Go to Settings
Tap on “Apps” or “App Management”
Find & select Globe Benta app
Tap on “Permissions” or “App Permissions”
Tap on “Contacts” and choose “Allow” or “Allow only while using app”
Yes. You can always type the mobile number directly into the field without using the phonebook icon.
When entering a mobile number or contact name in the dashboard, the app will now suggest matching entries from your saved phone contacts.
Auto-suggest appears after:
- Entering at least 5 digits (number), or
- Entering 3 characters (name)
Suggestions are pulled from your device’s saved phone contacts only. This does not pull any mobile numbers from recent transactions.
No. The app only reads contact data (with your permission) to display suggestions. It does not permanently store or modify your contacts.
Yes. The recommendations are telco-agnostic and include numbers from all networks.
If no suggestions appear after entering at least 5 digits (number) or 3 characters (name), your device’s Contacts permission for the app may not be enabled.
The auto-suggest feature requires access to your phone contacts to display matching results.
How do I enable Contacts permission on Android?
Follow these steps:
- Open Settings on your device
- Tap Apps (or Apps & Notifications)
- Select Globe Benta
- Tap Permissions
- Find Contacts
- Select Allow
Once enabled, return to the app and try entering the mobile number again.
Just For Suki promos is a new feature in Globe Benta which offers personalized promos for your customers. It tailors promos in the app based on the customer’s usage behaviour.
Note that not all customers are eligible, so you may see these promos for some customers but not for others. That’s why the list of JFS promos may appear or disappear - and that’s completely normal.
These are promos that can only be accessed and sold when you are connected to the internet.
You can view it by clicking on the Transactions tab at the bottom of the homepage.
All successful transactions across Globe AMAX channels (ie Globe Benta, *100# and STK) will be displayed in the app.
- Globe Benta transactions will be reflected real-time.
- *100# and STK will be reflected after 5 mins.
The following are the different transaction types:
- Promos – Only successful promo transactions across all Globe channels
- Regular Load – Only successful regular load transactions across all Globe channels
- Sell-Ins – Wallet credits successfully received from distributor or other channels
You can view transactions from the last 7 days. You may contact AMAX hotline to request transaction history beyond 7 days.
No, only successful transactions will be displayed.
This indicates the last refresh time / sync of your transaction list.
This happens for new retailers or existing retailers who don’t have any recorded transactions yet for the past 7 days
Yes, details include whether it came from Globe Benta, USSD, or other channels (for sell out transactions) and GlobeOne, TD Mobile#, and others (for sell-in transactions).
Youmay request and download your Transaction History from the Transactions page.
Follow these steps:
- Tap Transactions from the Home screen
- Tap Request Previous Transactions
- Select your preferred date range
- Tap Request PDF
Once ready, the file will be available under Recent Downloads, where you can tap the Download icon.
The downloaded file is saved in your device’s Downloads folder. Look for: GlobeBenta-file.
Generated files are available in Recent Downloads for 24 hours only.
After 24 hours, you may request and generate the file again if needed.
No. If the same date range was already requested, you will not be able to generate it again within the same day.
You may download the existing file from Recent Downloads, where it is available for 24 hours only.
After 24 hours, you may request the same date range again if needed.
No. The PDF file is not password-protected and can be opened directly from your device.
The PDF includes complete transaction details such as:
- Date and time
- Transaction reference number
- Transaction type and status
- Product details and amount
- Wallet balance information
If the file is still being generated, please wait and check the Recent Downloads section again once ready.
You may download transaction history for up to past 30 days per request.
For requests beyond 30 days, please contact AMAX hotline (2629) for assistance.
Please try again later. If the issue persists after multiple attempts, please contact AMAX hotline (2629).
Please free up storage space on your device and download the file again from Recent Downloads.
File size may vary depending on the number of transactions (e.g., ~279 KB for 1,000 transactions)
- Go to Play Store
- Go to your profile (upper right corner), then click “Manage apps & device
- In the Overview tab, click “Sync apps to devices”
- Make sure other devices shown are unchecked (except the device you’re using to download the app)
- Go to Play Store
- Go to Settings
- Under Settings, go to “General”
- Under General, go to “Account and device preferences”
- To be able to Switch to the Philippines Play Store, add a payment method (preferably card or GCash)
This depends on the type of device being used. But when encountered, here’s a step by step on how to adjust keyboard size:
Go to settings
Go to General Management or General
Go to Keyboard Settings
Go to Size and Transparency
Adjust keyboard to smaller size; Click ‘Done’ once completed