GoRENEW is a feature that gives Globe Prepaid customers the convenience to automatically* register to their favorite promos. Registration renewal is open to selected 7-day, 15-day, and 30-day Globe Prepaid promos:
 

*Auto renewal can take up to 5 minutes after the expiry of your promo.

When you register to any of the listed promos above via the GlobeOne app, activate the GoRENEW button under promo description before proceeding to payment.

The promo that will get automatically renewed is the same as the first promo you registered to in GoRENEW. For example, if you subscribed to renewable Go90, the succeeding registrations will also be Go90. If you wish to register to another promo for renewal, you need to stop the GoRENEW subscription of your current promo, and register to the new promo that you wanted.

GoRENEW promos will be charged to a GCash account you link on GlobeOne, or to your load balance. The initial payment option that customer has chosen will be the payment option that will be used for the next renewals. GoRENEW availers need to make sure that they have enough load or GCash balance before the schedule of promo renewal. If your chosen payment method has insufficient balance, your promo renewal will not push through, and your GoRENEW subscription will be canceled.

Yes, you can! You can still register to your other favorite Globe Prepaid promos even if you have an active GoRENEW subscription. However, these promos will not automatically renew.

Yes, GoRENEW promos stack with other Globe Prepaid promos and follow the longest validity. However, any unused data will not be carried over to the next GoRENEW cycle.

No. You can only have 1 active GoRENEW subscription at a given time. If you wish to change the renewable promo that you are subscribed to, you need to stop your current active GoRENEW subscription and then register to the new one.

Auto renewal will happen within 5 minutes after the expiry of your promo, and will be canceled if balance is insufficient for renewal. You can re-purchase an auto renewing promo afterwards.

You can go to 'Your Active Promos' on the GlobeOne usage tracker, and select your renewing promo. You can proceed to edit your promo depending on what is available or eligible to be changed for next promo renewal.

Open your GlobeOne app, go to 'Your Active Promos', and turn off GoRENEW.

Note:
 

• Removing your linked GCash number on your account page will cancel the renewal unless a new GCash number is linked on 'Your Active Promos' manage promo page
• Stopping your GoRENEW subscription will RETAIN your existing promo subscription until expiry. However, you can only purchase a new GoRENEW promo once the previous has expired.