The SIM Registration Act requires the registration of all SIMs, including those in card and electronic form, as a prerequisite to activation. Under the measure, users of all mobile devices, including prepaid broadband devices, must register their SIMs.

The law is there to protect consumers from illegal activities such as scams, smishing, and other kinds of mobile phone and online fraud. These have proliferated because criminals are able to use prepaid SIMs without registering any of their personal information, and so they can use these SIMs without being identified and getting caught. 

Under the law, all SIMs sold by telcos, authorized distributors or resellers will be in a deactivated state and will only be activated once the SIM buyer registers the SIM in the authorized registration platforms.

The law covers all individuals, both local and foreign, and corporate entities using SIMs purchased in the Philippines for use in devices such as mobile and modems.

Globe supports the SIM Registration Act and will devote special funding to establish secure systems and facilities that will enable its safe rollout for all its customers.

The SIM Registration Act is expected to do a lot to stop fraudsters who have used SIMs anonymously for illicit activities. The SRA will serve as additional protection for Globe customers who already benefit from the company's existing investments in fraud-protection tools such as filtering systems, proactive blocking of scam and spam SMS, and data sharing partnerships with banks and other financial institutions.

The law’s Implementing Rules and Regulations (IRR) was published in a newspaper of general circulation on December 12, 2022 and will take effect 15 days after the publication or on December 27, 2022.

The Department of Information and Communications Technology (DICT) has extended the registration period for an additional 90 days. This gives all existing prepaid mobile and broadband customers until July 25, 2023 to register their SIMs.

Yes, Globe's online SIM registration portal is zero-rated and free to access. For Globe Business bulk registration, details and registration requirements have been sent to  your company’s Authorized Representative.

When you are about to register your SIM, please prepare the following information:

• Full name

• Date of Birth 

• Sex

• Address

• Type of government ID presented + ID number

• Government ID with photo

If you are registering under a company name, the Authorized Representative should prepare the following information: 

• Full name of the Authorized Representative
• List of mobile numbers associated with the company
  
• Registered Company Name
• Registered Company Address
• Proof of Business Registration
  • Sole Proprietor: Certificate of Business Name Registration
  • Certificate of Registration: Partnership/ Corporation/ Cooperatives/ Foundations/ Associations
  • BIR Form 2303: Government Agencies, LGUs, SUCs, Foreign Missions, Foreign entities operating in the Philippines and Embassies
• Authorization of Company Representative
  • Notarized Board Resolution / Proof of Authority designating the authorized representative OR a notarized Special Power of Attorney (for partnerships and corporation) OR Department/Office Order (applicable to government agencies)

Information provided by the customer shall be updated, true, and correct.

For existing subscribers who wish to update their information, please contact our customer service through the official Facebook Messenger of Globe Telecom (for Globe customers) or Globe Business (for Globe Business MSME customers). For Globe Business Enterprise customers, you may send an email to [email protected] or call our hotline at (02) 7730-1288.

The following are the official ID cards that will be accepted in registering SIMs, with a maximum file size of 4MB:

• Passport;
  
• Philippine Identification System ID, or the Philippine Identification Card;
  
• Social Security Service ID;
  
• Government Service Insurance System e-Card;
  
• Driver’s License;
  
• National Bureau of Investigation clearance;
  
• Police clearance;
  
• Firearms’ License to Own and Possess ID;
  
• Professional Regulation Commission ID;
  
• Integrated Bar of the Philippines ID;
  
• Overseas Workers Welfare Administration ID;
  
• Bureau of Internal Revenue ID;
  
• Voter’s ID;
  
• Senior Citizen’s card;
  
• Unified Multi-purpose Identification Card;
  
• Person with Disabilities card;
  
• Postal ID;
  
• Barangay ID; or
  
• Other government-issued ID with photo

For Globe Business customers, official ID cards will only be required for sole proprietor and enterprise accounts billed under your name (corporate individual).

Yes.

If you are a foreigner visiting as a tourist, please ensure you have these requirements: 

• Passport (i.e., copy of the bio-page and pages where the current visa is stamped or shown)

• Proof of address in the Philippines (booking in a hotel or other type of accommodation, or in the absence thereof, an affidavit/letter from the owner of the house or residence where such foreign national will stay)

• Return ticket to country of origin or to another country indicating date and time of departure from the Philippines

Your registered SIM shall only be valid for 30 days, and will automatically be deactivated upon expiration. If you wish to continue using our services, you will need to buy a new SIM and register again.

If you are a foreign national with another type of visa, please present:

• Passport (i.e., copy of the bio-page and pages where the current visa is stamped or shown) indicating passport number, full name and nationality

• Proof of address in the Philippines (booking in a hotel or other type of accommodation, or in the absence thereof, an affidavit/letter from the owner of the house or residence where such foreign national will stay)

• Other pertinent document, whichever is applicable:

  • Alien Certificate of Registration Identification Card (ACRI-Card) from the Bureau of Immigration or other types of official ID issued by any other visa-issuing agency

  • Alien Employment Permit from the Department of Labor and Employment or School registration and ID for students

  • For Persons of Concern or POCs, the type of travel or admission document validly issued by the Philippine Department of Justice

Yes, for postpaid. For prepaid, we will provide further details on this.

For Business MSME Postpaid clients, you contact us through chat via Globe Business Facebook Messenger.

For Business Enterprise Corporate Postpaid clients, you may send an email to [email protected] or call our hotline at (02) 7730-1288.

Yes, the law contains clear provisions ensuring the confidentiality of the data of SIM users. Section 9 of the law is a Confidentiality Clause that states: "Any information and data obtained in the registration process described under this Act shall be treated as absolutely confidential and shall not be disclosed to any person." This protective clause takes effect once you successfully register your SIM.

The law also penalizes breach of this confidentiality clause. User information may only be released if a subscriber authorizes access to their information. Telecommunications firms may only be compelled to reveal subscriber data via court order. End-user data will be deleted from the SIM following the number recycling process but archived by telcos for at least 10 years, or as long as active, as prescribed by law.

You can already register your SIM starting December 27, 2022 for both new and existing Prepaid SIMs. If you have just bought a new SIM, you must register it to activate it and begin using it for call, text, and data services.

All existing Globe Postpaid and Platinum account details are now included in the SIM Registration database for their convenience and in compliance with the SIM Registration Act. If the customer needs to update their details, they may go to new.globe.com.ph/simreg.

For Globe Business Postpaid customers, their account details are now included in the SIM Registration database in compliance with RA 11943 or the SIM Registration Act.  If any details need to be updated, only the company’s authorized rep may do so via the Globe Business SIM Registration portal.

If you are a Globe, TM, Postpaid or Globe At Home Prepaid WiFi customer, please register through https://new.globe.com.ph/simreg, or through the GlobeOne app.

All existing Globe Postpaid and Platinum account details are now included in the SIM Registration database for their convenience and in compliance with the SIM Registration Act. If the customer needs to update their details, they may go to new.globe.com.ph/simreg or GlobeOne app

For Globe Business Postpaid customers, their account details are now included in the SIM Registration database in compliance with RA 11943 or the SIM Registration Act.  If any details need to be updated, only the company’s authorized rep may do so via the Globe Business SIM Registration portal.

If you purchased a new prepaid SIM on or after December 27, 2022, you need to register immediately via Globe’s online registration portal to activate and start using the SIM. If you do not need to use the SIM right away, you have until the SIM shelf life expiry date indicated in the SIM packaging to register and begin using it.

If you acquired a new postpaid SIM, the data and information that you submitted as part of your application are deemed to be included in our platform and we shall get in touch with you to confirm and complete your registration details to align it with the requirements of the law.

No. You may continue to use call, text and data services as long as you have an active promo. To keep using your SIM, make sure to register your SIM on or before July 25, 2023.

All existing Globe Postpaid and Platinum account details are now included in the SIM Registration database for their convenience and in compliance with the SIM Registration Act. If the customer needs to update their details, they may go to new.globe.com.ph/simreg.

For Globe Business Postpaid customers, their account details are now included in the SIM Registration database in compliance with RA 11943 or the SIM Registration Act.  If any details need to be updated, only the company’s authorized rep may do so via the Globe Business SIM Registration portal.

SIMs for minors shall be registered under the name of the parent or legal guardian.

Yes, you will have to register your SIM again via Globe's online registration portal.

For Globe Business accounts billed under an individual’s name (corporate individuals), please register by texting SIMREG to 8080 or register via the microsite to confirm that your name, date of birth, sex, address and proof of identification, submitted  to Globe In  support of your  application for postpaid lines, are accurate.

For company-owned Globe Business accounts (corporate managed accounts), details of the registration requirements and steps will be sent to your company’s Authorized Representative.

As a new Postpaid customer, your SIM is automatically registered.

Yes you need to register via Globe’s online registration portal.

Yes. If you are a Prepaid user traveling abroad and using roaming services, you need to register your SIM through Globe’s online registration portal to avoid deactivation.

If you are a Postpaid customer traveling abroad and using roaming services, you need to register your SIM by texting SIMREG to 8080 for free.

Yes, you must still register your SIM separately via Globe’s online registration portal.

Bulk registration is only allowed for Globe Business customers. We will send the details and registration requirements to your company’s Authorized Representative.

If you have multiple SIMs, you may register all of them but you are required to register each SIM under your name. Simply visit the Globe online registration portal and repeat the process for each of your SIMs.

For Globe Business bulk registration, we will send the details and registration requirements to your company’s Authorized Representative.

You will receive the OTP in your GUI inbox. You may access your modem inbox by following the steps below:

1. Go to new.globe.com.ph/simreg.
2. Input your SIM number to get your One-Time Password (OTP).
3. To access your OTP, make sure you are connected to your Prepaid WiFi. Then, go to your modem dashboard. For Prepaid WiFi customers, type the IP link indicated at the back of your modem or http://192.168.254.254/ . For Prepaid Internet Kit customers, go to globebroadband.net.
4. Log in to you modem dashboard using credentials found at the back or bottom of your modem.
5. Click the SMS tab of your modem dashboard to get your OTP.
6. Go back to the SIM registration site to input your OTP.
7. Provide your information and government ID.
8. Click “Submit” and take note of your registration reference number.

You will receive the OTP in your GUI inbox. You may access your modem inbox by following the steps below:

1. Connect to your MyFi device.
2. Login to your MyFi dashboard using the username and password information found in the user manual.
3. Retrieve your OTP in the GUI SMS inbox.

For prepaid customers, you should receive an SMS confirmation upon successful registration on your mobile phone if you’re a mobile customer, or on your modem dashboard if you’re a prepaid internet kit customer.  For microsite registration, confirmation of registration will also be displayed with your reference number.

For Globe Business Postpaid corporate managed accounts, authorized representatives and end-users shall receive an SMS notification confirming the successful registration.

Yes, please take note of your reference number that will appear on your screen when you finish registration for any future concerns.

STEP 1: Open the app and tap “Register your SIM” in the home screen.

STEP 2:  Select or type in a Globe Prepaid, Postpaid, TM or Home Prepaid WiFi account mobile number you want to register. 

• If the mobile number is not yet registered, you’ll be asked to choose which number will be registered
• The mobile number is grayed out and unselected if SIM has been registered already
• For profiles that only includes Postpaid number, it will show you have no Prepaid enrolled accounts

STEP 3: If you don’t have a Globe Prepaid, Postpaid, TM or Home Prepaid WiFi account enrolled in the GlobeOne app and not yet SIM registered:

• The app will inform you that there is no account available to register. You need to enter a new mobile number.
• The app will inform you that you need to enroll the account first before you can proceed with SIM Card Registration. Tap “Enroll account to GlobeOne”.
• It will redirect you to account enrollment. Complete the standard account enrollment process.

For Globe Postpaid, Prepaid and TM:

• Select Mobile and enter mobile number.
• Enter the one-time PIN.
• Tap “Next”.
• Add a nickname.
• Tap “Proceed”.
• You can start the registration of your SIM.
  
• Tap “Register your SIM now”.
  
• An option will be given if you want to add it later. Just tap “Do this later” and it will go back to the homepage  

For Home Prepaid WiFi:

• Select Broadband and enter Home Prepaid WiFi number.
• Select Home Prepaid WiFi modem.
• Enter admin and password.
• Tap “Next”.
• Add a nickname.
• Tap “Proceed”.
• You can start the registration of your SIM.
  
• Tap “Register your SIM now”.
  
• An option will be given if you want to add it later. Just tap
  
• “Do this later” and it will go back to the homepage  

STEP 4: Proceed with SIM registration. Fill out the form and upload needed documents/photos.

STEP 5:  For Globe Postpaid, Prepaid and TM:

• You’ll receive a prompt that you need to verify your mobile number.
• One-time PIN will be sent to the mobile number.
  
• Enter the one-time PIN to verify.

STEP 6: You'll be informed that some details from the GlobeOne app profile can be gathered and will be used in the SIM registration. Tap “Yes” to allow usage of the details or “No”. 
In case you’re already enrolled in GlobeOne, details are pre-filled with available data 

STEP 7: Fill out the details.

STEP 8: Upload a valid ID.  Select the ID Type, enter ID number then tap “Upload or take a photo”. Make sure that their chosen ID is not blurred or cropped.

For those users under a business account, you need to upload, valid ID, selfie, certificate of registration, a duly-adopted resolution designating the Authorized representative, and a special power of attorney / LOA.

For foreigners, upload a photo of proof of address then enter in Type of registrant either of the following:

• Foreigner - Tourist
• Foreigner - Working Resident
• Foreigner - Student Resident
• Foreigner - Resident

You may click here to check other required documents for Authorized Representatives and Foreigners

STEP 9: Allow apps to access the photos to proceed on uploading.

STEP 10: Upload a selfie and then tap “Next” to proceed. For taking a photo, resolution should be within 4MB

STEP 11: Kindly review the terms and conditions. You can select “English” or “Taglish”.

STEP 12: Tick the box to accept the agreement and tap “Submit”.

STEP 13: For Home Prepaid WiFi customers:You’ll receive a prompt that you need to verify your contact number.One-time PIN will be sent to the contact number you provided.Enter the one-time PIN to verify.

STEP 14: App will inform you that the registration is complete and it will show the reference number. You can copy the reference number by tapping the copy icon and save it for future reference. Please note that no text confirmation will be given if registration is done via GlobeOne.

STEP 15:  To know if a SIM is successfully registered, you may go back to the main app dashboard. It will display “Registered” beside the mobile number. 

STEP 16: If you need to register another number, you can tap “Register another number” 

I already sent SIMREG to 8080 before, do I need to register again using the GlobeOne app?

If you do not have internet access or are using a basic phone, we will be setting up assisted registration sites by February 2023. We encourage you to visit us then so we can help you register your SIM.

Please contact us through chat via Globe Telecom  Messenger (for Globe customers) or Globe Business Facebook Messenger (for Globe Business MSME customers) if the issue persists even if you have entered the correct link and have internet access. 

For Globe Business Enterprise customers you may send an email to [email protected] or call our hotline at (02) 7730-1288.

If you are unable to register your prepaid SIM before the deadline, the SIM will be deactivated permanently. When your SIM is deactivated, you will no longer be able to use your text, call, data, and other mobile services. All load and current promo registrations will be forfeited.

For Postpaid customers, your data and information are deemed included in our platform and we shall get in touch with you to confirm and complete your registration details to align it with the requirements of the law.

Check if your SIM has a signal and click “Resend OTP” on the registration portal.

Check the personal information details entered in our system to make sure that they match the details indicated on your uploaded government ID. After reviewing, re-upload your government ID. If you encounter the same error on your third attempt, you can still proceed with your registration. Globe will manually validate the matching of your provided personal information and details indicated in your uploaded government ID.

Please contact our customer service via Globe Telecom Facebook Messenger or report it to the nearest Globe store. 

For Globe Business Prepaid, Prepaid Internet Kit (PIK), or myBusiness Fixed Budget Plan, please contact us through chat via Globe Business Facebook Messenger. For Business Prepaid Mobile, Business Prepaid WiFi and Pocket WiFi, you may send an email to [email protected] or call our hotline at (02) 7730-1288.

Please contact our customer service via Globe Telecom Facebook Messenger or report it to the nearest Globe store.

For Globe Business Prepaid, Prepaid Internet Kit (PIK), or myBusiness Fixed Budget Plan, please contact us through chat via Globe Business Facebook Messenger. For Business Prepaid Mobile, Business Prepaid WiFi and Pocket WiFi, you may send an email to [email protected] or call our hotline at (02) 7730-1288.

If the SIM has not been registered by the deadline, all existing load, promo registrations, and freebies available will be lost because deactivation wipes out all information associated with the deactivated SIM.

Unfortunately, this is not possible. If you are unable to register your prepaid SIM before the deadline and it is deactivated, you will not be able to retain the same number for your SIM. This is why we encourage prepaid SIM users to register within the deadline. 

If you lose your device with a registered SIM, please inform us at once. Prepaid and TM customers may proceed to the nearest Globe store, while Postpaid and Platinum customers may send a message via Globe’s Facebook page here.

For your own safety, your SIM will be permanently disconnected and you will receive a new SIM with the same mobile number.

For Globe Business Prepaid, Prepaid Internet Kit (PIK), or myBusiness Fixed Budget Plan, please contact us through chat via Globe Business Facebook Messenger.

For Business Prepaid Mobile, Business Prepaid WiFi and Pocket WiFi, you may send an email to [email protected] or call our hotline at (02) 7730-1288.

Globe must be informed immediately in case of the following: 

• There is any change in the personal information that was registered.

• The registered SIM has been requested to be deactivated.

• The SIM user has died and the immediate family is reporting the death.

For these instances, please report it to your nearest Globe store.

For Globe Business Prepaid, Prepaid Internet Kit (PIK), or myBusiness Fixed Budget Plan, please contact us through chat via Globe Business Facebook Messenger.

For Business Prepaid Mobile, Business Prepaid WiFi, Prepaid POS or M2M and Pocket Wifi, you may send an email to [email protected] or call our hotline at (02) 7730-1288.

The SIM in question will be deactivated within 24 hours of the telco's receipt of the report of death of an end user.

The SIM registration only affects your Globe account. If your SIM is deactivated, you will have to update your account details on third-party apps separately.

Please inform your landlord/landlady that they need to register their modem and landline SIMs in order for you to continue using our services.

You may confirm and affirm their details on their behalf, as long as you can verify their account number.

Yes, the law prescribes penalties for both individuals and telcos.

Individuals who provide false information or fake IDs, spoofs a registered SIM, or sells a stolen SIM may face prison time of six months to 2 years, and a P300,000 fine.

Meanwhile, telcos that refuse to register SIMs for no valid reason may be fined from P100,000 to P1 million, depending on the number of offenses. Telcos, their agents or employees who breach data confidentiality may also face fines of P500,000 to P4 million.

Please contact us through chat via Globe Telecom Facebook Messenger.

For Business Prepaid Mobile, Business Prepaid WiFi and Pocket WiFi, you may send an email to [email protected] or call our hotline at (02) 7730-1288

To check if you are already registered, you may enter your number on Globe’s online registration portal. You will receive a prompt on whether or not you are already registered.

For company-owned Globe Business Postpaid accounts (corporate managed accounts), you may check if you are already registered through your authorized representative.

Since GCash has their own system, your accounts with them will not be affected. But once deactivated, you cannot use your SIM anymore. You will have to reach out to them separately to access your account and retrieve whatever amount you have. They may require you to show proof that prior to deactivation you were the owner of that number.