CUSTOMER ADVISORY


Thank you for taking the first steps to register your SIM! In case you're having difficulty accessing the site, please try visiting this page later. For currently active SIMs, you may register your SIM until April 26, 2023. You may still continue to use your Globe services until then. Thank you for understanding!

SIM Registration Act FAQs

What is the SIM Registration Act?

The SIM Registration Act requires the registration of all SIMs, including those in card and electronic form, as a prerequisite to activation. Under the measure, users of all mobile devices, including prepaid broadband devices, must register their SIMs.


The law is there to protect consumers from illegal activities such as scams, smishing, and other kinds of mobile phone and online fraud. These have proliferated because criminals are able to use prepaid SIMs without registering any of their personal information, and so they can use these SIMs without being identified and getting caught. 


Under the law, all SIMs sold by telcos, authorized distributors or resellers will be in a deactivated state and will only be activated once the SIM buyer registers the SIM in the authorized registration platforms.

Who is covered by the SIM Registration Act?

The law covers all individuals, both local and foreign, and corporate entities using SIMs purchased in the Philippines for use in devices such as mobile and modems.

What measures is Globe taking to support the law?

Globe supports the SIM Registration Act and will devote special funding to establish secure systems and facilities that will enable its safe rollout for all its customers.

Can the law stop spam/scam SMS and other fraudulent activities?

The SIM Registration Act is expected to do a lot to stop fraudsters who have used SIMs anonymously for illicit activities. The SRA will serve as additional protection for Globe customers who already benefit from the company's existing investments in fraud-protection tools such as filtering systems, proactive blocking of scam and spam SMS, and data sharing partnerships with banks and other financial institutions.

When will the law’s IRR take effect?

The law’s Implementing Rules and Regulations (IRR) was published in a newspaper of general circulation on December 12, 2022 and will take effect 15 days after the publication or on December 27, 2022.

How long do SIM users have to register their SIMs?

All existing mobile phone, broadband, Prepaid Internet Kit (PIK), myBusiness Fixed Budget Plan, Business Prepaid WiFi, and Pocket WiFi subscribers are given until April 26, 2023 to register their SIMs with their respective telco. The Department of Information and Communications Technology (DICT) may extend the registration period for 120 days, though this has yet to be confirmed.


For Postpaid customers, your data and information are deemed included in our platform and we shall get in touch with you to confirm and complete your registration details to align it with the requirements of the law.

Is SIM registration free?

Yes, Globe's online SIM registration portal is zero-rated and free to access.

What information is required to register SIMs?

When you are about to register your SIM, please prepare the following information:

  • Full name

  • Date of Birth 

  • Sex

  • Address

  • Type of government ID presented + ID number

  • Government ID with photo

  • Declaration that the information presented are true and correct


If you are registering under a company name, the Authorized Representative should prepare the following information: 

  • Full name of the Authorized Representative
  • Date of Birth 
  • Sex
  • Nationality
  • Company Name
  • Company Address
  • Type of Government ID presented + ID number
  • Government ID with photo
  • Declaration that the information presented are true and correct
  • Certificate of Registration / DTI Registration
  • Board Resolution / Proof of Authority designating the authorized representative OR a Special Power of Attorney.

What kinds of identification cards will be accepted to register SIMs?

The following are the official ID cards that will be accepted in registering SIMs, with a maximum file size of 4MB: 

  • Passport;

  • Philippine Identification System ID, or the Philippine Identification Card;

  • Social Security Service ID;

  • Government Service Insurance System e-Card;

  • Driver’s License;

  • National Bureau of Investigation clearance;

  • Police clearance; 

  • Firearms’ License to Own and Possess ID; 

  • Professional Regulation Commission ID;

  • Integrated Bar of the Philippines ID;

  • Overseas Workers Welfare Administration ID;

  • Bureau of Internal Revenue ID;

  • Voter’s ID;

  • Senior Citizen’s card;

  • Unified Multi-purpose Identification Card;

  • Person with Disabilities card; or

  • Other government-issued ID with photo

I'm a foreigner in the Philippines. Am I required to register my Philippine SIM?

Yes.


If you are a foreigner visiting as a tourist, your registered SIM shall only be valid for 30 days, and shall automatically be deactivated upon expiration of the SIM. In order to register, please ensure you have these requirements: 

  • Passport (i.e., copy of the bio-page and pages where the current visa is stamped or shown)

  • Proof of address in the Philippines (booking in a hotel or other type of accommodation, or in the absence thereof, an affidavit/letter from the owner of the house or residence where such foreign national will stay)

  • Return ticket to country of origin or to another country indicating date and time of departure from the Philippines


If you are a foreign national with another type of visa, please present:

  • Passport (i.e., copy of the bio-page and pages where the current visa is stamped or shown) indicating passport number, full name and nationality

  • Proof of address in the Philippines (booking in a hotel or other type of accommodation, or in the absence thereof, an affidavit/letter from the owner of the house or residence where such foreign national will stay)

  • Other pertinent document, whichever is applicable:

    • Alien Certificate of Registration Identification Card (ACRI-Card) from the Bureau of Immigration or other types of official ID issued by any other visa-issuing agency

    • Alien Employment Permit from the Department of Labor and Employment or School registration and ID for students

    • For Persons of Concern or POCs, the type of travel or admission document validly issued by the Philippine Department of Justice

Is SIM transfer of ownership allowed?

Yes, for postpaid. For prepaid, we will provide further details on this.


For Business MSME Postpaid clients, you contact us through chat via Globe Business Facebook Messenger.


For Business Enterprise Corporate Postpaid clients, you may send an email to [email protected] or call our hotline at (02) 7730-1288.

Will subscriber data remain confidential?

Yes, the law contains clear provisions ensuring the confidentiality of the data of SIM users. Section 9 of the law is a Confidentiality Clause that states: "Any information and data obtained in the registration process described under this Act shall be treated as absolutely confidential and shall not be disclosed to any person." This protective clause takes effect once you successfully register your SIM.


The law also penalizes breach of this confidentiality clause. User information may only be released if a subscriber authorizes access to their information. Telecommunications firms may only be compelled to reveal subscriber data via court order. End-user data will be deleted from the SIM following the number recycling process but archived by telcos for at least 10 years, or as long as active, as prescribed by law.

Registration Process

When can I start to register my SIM?

You can already register your SIM starting December 27, 2022 for both new and existing Prepaid SIMs. If you have just bought a new SIM, you must register it to activate it and begin using it for call, text, and data services.


For existing Globe Postpaid, Globe Platinum, Globe [email protected], and Globe Business Postpaid customers, your data and information are deemed included in our platform and we shall get in touch with you to confirm and complete your registration details to align it with the requirements of the law.

Where do I register?

If you are a Globe, TM, or Globe At Home Prepaid WiFi customer, please register through https://new.globe.com.ph/simreg. Customers may also register through the GlobeOne app


For Globe Business customers, please register through https://new.globe.com.ph/simreg.

If I purchase a new SIM, how long do I have to register before it expires?

If you purchased a new prepaid SIM on or after December 27, 2022, you need to register immediately via Globe’s online registration portal to activate and start using the SIM. If you do not need to use the SIM right away, you have until the SIM shelf life expiry date indicated in the SIM packaging to register and begin using it.


If you acquired a new postpaid SIM, the data and information that you submitted as part of your application are deemed to be included in our platform and we shall get in touch with you to confirm and complete your registration details to align it with the requirements of the law.

I activated my SIM before Dec 27, 2022. Will I lose access to calls, text and data when the law is implemented on Dec 27, 2022?

No. You may continue to use call, text and data services as long as you have an active promo. To keep using your SIM, make sure to register your SIM on or before April 26, 2023.

I am a Globe Postpaid/Platinum/Business Postpaid customer. Do I have to register my SIM?

As a Globe Postpaid, Globe Platinum, Globe [email protected], and Globe Business Postpaid customer, your data and information are deemed included in our platform and we shall get in touch with you to confirm and complete your registration details to align it with the requirements of the law.

What is the SIM registration process for children below legal age and do not have a government ID?

SIMs for minors shall be registered under the name of the parent or legal guardian.

I just recently transferred to Globe via Mobile Number Portability. Should I still register my Prepaid SIM?

Yes, you will have to register your SIM again via Globe's online registration portal.

I just switched from Globe Prepaid to Globe Postpaid. Do I need to register?

As a Postpaid customer, your data and information are deemed included in our platform and we shall get in touch with you to confirm and complete your registration details to align it with the requirements of the law.

I just switched from Globe Postpaid to Globe Prepaid. Do I need to register?

Yes you need to register via Globe’s online registration portal.

I am currently abroad but using a Globe SIM. Do I still have to register?

Yes. If you are a Prepaid user traveling abroad and using roaming services, you need to register your SIM through Globe’s online registration portal to avoid deactivation.

I am a verified GCash user. Do I still have to register my Globe SIM?

Yes, you must still register your SIM separately via Globe’s online registration portal.

Is bulk registration allowed?

Currently, there is no option for bulk registration but you may do multiple registrations, one for every prepaid SIM.

How do I register more than one SIM?

If you have multiple SIMs, you may register all of them but you are required to register each SIM under your name. Simply visit the Globe online registration portal and repeat the process for each of your SIMs.

If I am a prepaid WiFi user, how do I receive the OTP if the SIM is inserted in the modem?

You will receive the OTP in your GUI inbox. You may access your modem inbox by following the steps below:

  1. Go to new.globe.com.ph/simreg.
  2. Input your SIM number to get your One-Time Password (OTP).
  3. To access your OTP, make sure you are connected to your Prepaid WiFi. Then, go to your modem dashboard. For Prepaid WiFi customers, type the IP link indicated at the back of your modem or http://192.168.254.254/ . For Prepaid Internet Kit customers, go to globebroadband.net.
  4. Log in to you modem dashboard using credentials found at the back or bottom of your modem.
  5. Click the SMS tab of your modem dashboard to get your OTP.
  6. Go back to the SIM registration site to input your OTP.
  7. Provide your information and government ID.
  8. Click “Submit” and take note of your registration reference number.

If I am a MyFi user, how do I receive the OTP if the SIM is inserted in my device?

You will receive the OTP in your GUI inbox. You may access your modem inbox by following the steps below:

  1. Connect to your MyFi device.
  2. Login to your MyFi dashboard using the username and password information found in the user manual.
  3. Retrieve your OTP in the GUI SMS inbox.

Where can I check if I’m already registered?

For Postpaid customers, your data and information are deemed included in our platform and we shall get in touch with you to confirm and complete your registration details to align it with the requirements of the law.


For prepaid users, you should receive an SMS confirmation upon successful registration on your mobile phone if you’re a mobile subscriber, or on your modem dashboard if you’re a prepaid internet kit subscriber. Confirmation on Globe’s online registration portal will also be displayed with your reference number.

Do I have to keep my reference number when I’m done registering?

Yes, please take note of your reference number that will appear on your screen when you finish registration for any future concerns.

How do I register via GlobeOne?

STEP 1: Open the app and tap “Register your SIM” in the home screen.


STEP 2:  Select or type in a Globe Prepaid, TM or Home Prepaid WiFi account mobile number you want to register. 

  • If the mobile number is not yet registered, you’ll be asked to choose which number will be registered
  • The mobile number is grayed out and unselected if SIM has been registered already
  • For profiles that only includes Postpaid number, it will show you have no Prepaid enrolled accounts


STEP 3: If you don’t have a Globe Prepaid, TM or Home Prepaid WiFi account enrolled in the GlobeOne app and not yet SIM registered:

  • The app will inform you that there is no account available to register. You need to enter a new mobile number.
  • The app will inform you that you need to enroll the account first before you can proceed with SIM Card Registration. Tap “Enroll account to GlobeOne”.
  • It will redirect you to account enrollment. Complete the standard account enrollment process.

For Globe Prepaid and TM:

  • Select Mobile and enter mobile number.
  • Enter the one-time PIN.
  • Tap “Next”.
  • Add a nickname.
  • Tap “Proceed”.
  • You can start the registration of your SIM.
  • Tap “Register your SIM now”.
  • An option will be given if you want to add it later. Just tap “Do this later” and it will go back to the homepage  

For Home Prepaid WiFi:

  • Select Broadband and enter Home Prepaid WiFi number.
  • Select Home Prepaid WiFi modem.
  • Enter admin and password.
  • Tap “Next”.
  • Add a nickname.
  • Tap “Proceed”.
  • You can start the registration of your SIM.
  • Tap “Register your SIM now”.
  • An option will be given if you want to add it later. Just tap
  • “Do this later” and it will go back to the homepage  


STEP 4: Proceed with SIM registration. Fill out the form and upload needed documents/photos.


STEP 5:  For Globe Prepaid and TM:

  • You’ll receive a prompt that you need to verify your mobile number.
  • One-time PIN will be sent to the mobile number.
  • Enter the one-time PIN to verify.


STEP 6: You'll be informed that some details from the GlobeOne app profile can be gathered and will be used in the SIM registration. Tap “Yes” to allow usage of the details or “No”. 
In case you’re already enrolled in GlobeOne, details are pre-filled with available data 


STEP 7: Fill out the details.


STEP 8: Upload a valid ID.  Select the ID Type, enter ID number then tap “Upload or take a photo”. Make sure that their chosen ID is not blurred or cropped.

For those users under a business account, you need to upload, valid ID, selfie, certificate of registration, a duly-adopted resolution designating the Authorized representative, and a special power of attorney / LOA.

For foreigners, upload a photo of proof of address then enter in Type of registrant either of the following:

  • Foreigner - Tourist
  • Foreigner - Working Resident
  • Foreigner - Student Resident
  • Foreigner - Resident

You may click here to check other required documents for Authorized Representatives and Foreigners


STEP 9: Allow apps to access the photos to proceed on uploading.


STEP 10: Upload a selfie and then tap “Next” to proceed. For taking a photo, resolution should be within 4MB


STEP 11: Kindly review the terms and conditions. You can select “English” or “Taglish”.


STEP 12: Tick the box to accept the agreement and tap “Submit”.


STEP 13: For Home Prepaid WiFi customers:You’ll receive a prompt that you need to verify your contact number.One-time PIN will be sent to the contact number you provided.Enter the one-time PIN to verify.


STEP 14: App will inform you that the registration is complete and it will show the reference number. You can copy the reference number by tapping the copy icon and save it for future reference. Please note that no text confirmation will be given if registration is done via GlobeOne.


STEP 15:  To know if a SIM is successfully registered, you may go back to the main app dashboard. It will display “Registered” beside the mobile number. 


STEP 16: If you need to register another number, you can tap “Register another number” 

Negative Scenarios

I do not have internet access. How will I register?

If you do not have internet access or are using a basic phone, we will be setting up assisted registration sites by February 2023. We encourage you to visit us then so we can help you register your SIM.

What if I can’t access the registration link?

Please contact us through chat via Globe Telecom  Messenger (for Globe customers) or Globe Business Facebook Messenger (for Globe Business MSME customers) if the issue persists even if you have entered the correct link and have internet access. 


For Globe Business Enterprise customers you may send an email to [email protected] or call our hotline at (02) 7730-1288.

What happens if I fail to register my SIM before the deadline?

If you are unable to register your SIM before the deadline (April 26, 2023), the SIM will be deactivated permanently. When your SIM is deactivated, you will no longer be able to use your text, call, data, and other mobile services. All load and current promo registrations will be forfeited.


For Postpaid customers, your data and information are deemed included in our platform and we shall get in touch with you to confirm and complete your registration details to align it with the requirements of the law.

I did not receive my One-Time PIN (OTP). What should I do?

Check if your SIM has a signal and click “Resend OTP” on the registration portal.

I get this error prompt: “The details you entered and the ID did not match. Kindly try again.” What should I do to proceed?

Check the personal information details entered in our system to make sure that they match the details indicated on your uploaded government ID. After reviewing, re-upload your government ID. If you encounter the same error on your third attempt, you can still proceed with your registration. Globe will manually validate the matching of your provided personal information and details indicated in your uploaded government ID.

What should I do if I have finished registering my SIM but it still isn’t working?

Please contact our customer service via Globe Telecom Facebook Messenger or report it to the nearest Globe store. 


For Globe Business Prepaid, Prepaid Internet Kit (PIK), or myBusiness Fixed Budget Plan, please contact us through chat via Globe Business Facebook Messenger. For Business Prepaid Mobile, Business Prepaid WiFi and Pocket WiFi, you may send an email to [email protected] or call our hotline at (02) 7730-1288.

I tried to register but it says my number has already been registered. What should I do?

Please contact our customer service via Globe Telecom Facebook Messenger or report it to the nearest Globe store.


For Globe Business Prepaid, Prepaid Internet Kit (PIK), or myBusiness Fixed Budget Plan, please contact us through chat via Globe Business Facebook Messenger. For Business Prepaid Mobile, Business Prepaid WiFi and Pocket WiFi, you may send an email to [email protected] or call our hotline at (02) 7730-1288.

What will happen to my existing load and promo registration if my SIM will be deactivated?

If the SIM has not been registered by the deadline, all existing load, promo registrations, and freebies available will be lost because deactivation wipes out all information associated with the deactivated SIM.

If my SIM gets deactivated for failure to register, may I get the same number upon SIM repurchase?

Unfortunately, this is not possible. If you are unable to register your prepaid SIM before the deadline and it is deactivated, you will not be able to retain the same number for your SIM. This is why we encourage prepaid SIM users to register within the deadline. 

What should I do if I lose my phone/device with my registered SIM?

If you lose your device with a registered SIM, please inform us and provide the following information: (1) Name, (2) Address, (3) Date of Birth, and (4) Mobile Number.  You may contact Globe via our official Facebook Messenger account or report it to a Globe store. You may access Globe’s Facebook page here.


For your own safety, your prepaid SIM will be permanently disconnected and you will receive a new SIM with the same mobile number.


For Globe Business Prepaid, Prepaid Internet Kit (PIK), or myBusiness Fixed Budget Plan, please contact us through chat via Globe Business Facebook Messenger.


For Business Prepaid Mobile, Business Prepaid WiFi and Pocket WiFi, you may send an email to [email protected] or call our hotline at (02) 7730-1288.

What are other instances when end-users must inform Globe on the status of their registered SIMs?

Globe must be informed immediately in case of the following: 

  • There is any change in the personal information that was registered.

  • The registered SIM has been requested to be deactivated.

  • The SIM user has died and the immediate family is reporting the death.


For these instances, please report it to your nearest Globe store.


For Globe Business Prepaid, Prepaid Internet Kit (PIK), or myBusiness Fixed Budget Plan, please contact us through chat via Globe Business Facebook Messenger.


For Business Prepaid Mobile, Business Prepaid WiFi, Prepaid POS or M2M and Pocket Wifi, you may send an email to [email protected] or call our hotline at (02) 7730-1288.


The SIM in question will be deactivated within 24 hours of the telco's receipt of the report of death of an end user.



What happens to my details linked to third-party apps when my SIM is deactivated?

The SIM registration only affects your Globe account. If your SIM is deactivated, you will have to update your account details on third-party apps separately.

Is there a penalty for non-compliance?

Yes, the law prescribes penalties for both individuals and telcos.


Individuals who provide false information or fake IDs, spoofs a registered SIM, or sells a stolen SIM may face prison time of six months to 2 years, and a P300,000 fine.


Meanwhile, telcos that refuse to register SIMs for no valid reason may be fined from P100,000 to P1 million, depending on the number of offenses. Telcos, their agents or employees who breach data confidentiality may also face fines of P500,000 to P4 million.

I encountered an error when registering, what do I do?

Please contact us through chat via Globe Business Facebook Messenger.


For Business Prepaid Mobile, Business Prepaid WiFi and Pocket WiFi, you may send an email to [email protected] or call our hotline at (02) 7730-1288

What happens if I registered on Globe’s online registration portal but did not receive a successful registration SMS?

To check if you are already registered, you may enter your number on Globe’s online registration portal. You will receive a prompt on whether or not you are already registered.

If my SIM gets deactivated, what will happen to my GCash account?

Since GCash has their own system, your accounts with them will not be affected. But once deactivated, you cannot use your SIM anymore. You will have to reach out to them separately to access your account and retrieve whatever amount you have. They may require you to show proof that prior to deactivation you were the owner of that number.

FAQs for Globe Business Customers

I am a Globe Business Postpaid customer. Do I have to register my SIM?

As a Postpaid customer, the data and information that you submitted as part of your application are deemed to be included in our platform and we shall get in touch with you to confirm and complete your registration details to align it with the requirements of the law.

I am using a prepaid SIM for business. Who should I register as the owner of the SIM card?

If you have any SIMs that are under your company name, these must be registered by the authorized representative of the company. Your representative should also inform the telco of any changes regarding their business SIMs. 

How do I register prepaid SIMs that have no SMS capability such as vehicle trackers?

Insert the SIM into a mobile device to receive the OTP. Such service must be registered under a company to be accomplished by the authorized company representative.

What are my limitations as an end user who registered a company issued Prepaid number under my name?

All requests pertaining to the account (billing and load top up) will still be coursed through your company’s Authorized Representative.

We have a new authorized representative. How do we update the details?

For postpaid, please update your authorized signatory with the following requirements:

  1. Proof of Authority
  2. ID of the New Authorized Representative


For Business MSME Postpaid clients, you may contact us through chat via Globe Business Facebook Messenger. For Business Enterprise Postpaid clients, you may send an email to [email protected] or call our hotline at (02) 7730-1288.


We will provide further details for prepaid users regarding this concern.

I resigned from the company and returned the prepaid SIM to the company, how do I change the information?

If the SIM is registered under employee name, please ask your authorized representative to contact us for the changing of information.


If the SIM is registered under the company or your authorized representative, no need to update.

Who should register as the owner of SIM cards used in point of sale machines and other payment kiosks?

SIMs used in point of sale machines and other payment kiosks can be registered by either the company’s authorized representative or by the end user/merchant. Registrants shall be accountable for the SIM cards and shall be responsible for the transactions made by the SIMs.

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