Learn more about how we're responding to COVID-19.

Our commitment to ensure customers are connected

How are you helping your postpaid customers prepare for the end of the due date extension?

We’ve made sure that our customers are aware of our digital payment channels so they can monitor their usage, view their balance, and pay their bills from the safety of their homes. 


As the payment reprieve draws to a close, we understand that some customers may still be challenged financially due to the impact of the enhanced community quarantine (ECQ). To help ease our customers’ worries about their bills, we are providing them with installment options starting May 15 until June 15, 2020. Learn more about our due date extension, our Installment Payment Program, and other important billing information.


You can enroll in our Installment Payment Program for Mobile Postpaid, Platinum and Globe At Home, and Globe myBusiness starting May 15, 2020.


For Globe Business customers, you may reach out to your Account Managers for enrollment details. 

How are you helping Globe and TM customers who run out of credits?

We have suspended the service fees for Loan Load and Utang Load until May 28, 2020, so that our pre-qualified customers can still borrow load for call, text and data if they run out of credits.


All our Prepaid customers can also avail of emergency services that will give them access to SURFSOS (5 MB) and GTSOS (3 text message for Globe/TM + P1 load). Learn more about our Promo and Load Loan offer.

Do you have promos that can help your Prepaid customers?

We are giving mobile prepaid and Home Prepaid WiFi customers double the data with GoSURF50, increasing the data allocation from 1 GB to 2 GB (applicable to all websites), valid for three days. Offer is available from March 25 to April 25, 2020.

Other GoSURF50 freebies will remain the same, as follows:

  • 1 GB/day for an app for choice
  • 1 GB GoWiFi
  • Unli allnet SMS

What assistance do you provide to your Globe At Home customers?

On March 15, all our Globe At Home Postpaid customers were given a 30-day bill payment extension from the due date, so that you have time to settle your payments through our convenient platforms.


For our Home Prepaid WiFi subscribers, we are providing additional 8 GB to our HomeSURF199, bringing up data allocation from 22GB to 30GB (23 GB open access data + 1 GB of YouTube daily) valid for seven days. Offer applies until April 21, 2020.

How are you helping your customers who may not be able to pay their bills on time?

We've extended the bill payment due dates from March 15 to May 15 and ensured that customers enjoyed continuous service despite not being able to pay their bills on time.


As the due date extension comes to a close, we are releasing the Globe Installment Payment Program to help ease the worries of our customers about bill payment. Enrollment starts May 15. To learn more, visit https://www.globe.com.ph/help.html

What happens if your customers exceed their monthly spending limit?

We are giving our Postpaid and Platinum customers an option to suspend their monthly spending limit. We are sending out instructions via SMS on how to do it and our customers are given up to five days to respond from the time they receive the text message.

How are you helping business clients especially with the work-from-home arrangement?

We understand the challenges that our business clients face as they implement the work-from-home arrangement for their employees, so we are helping them through the following:

For Globe Business customers

  • Free access to Advanced Hangouts Meet Video Conferencing of GSuite or a reduced price for the 20 GB upgrade
  • Free six-month trial with up to 1,000 users and full application functionality for both new and existing customers of Microsoft Office 365 (those with either Exchange Online or Office 365 Business only) who have not availed of Microsoft Office Teams
  • Free four-month subscription on top of the usual 12-month subscription to those who avail of Zoom Video Conferencing licenses
  • Cybersecurity options with free 30-day subscription and free 30-day extension when they sign up before their current subscription ends
  • PowerPay+ platform with three months waived disbursement fee upon onboarding from March 18 to April 15, 2020

For Globe myBusiness customers

  • AMBER - Auto SMS Blaster (doubled up value on SMS blasts)
  • Zoom Video Conferencing (additional four months free subscription)
  • Hangouts Meet (P1,500 off per console license)
  • G Suite (Free Webinar Training and eGCs)
  • Office 365 (up to 50% off and eGCs)
  • Cloud Payroll Solution (with Mobile App Timekeeping)
  • myBusiness Starter Kit (Mobile Plan 399 with FREE Prepaid Internet Kit)
  • Globe myBusiness ThePLAN 1499 (with FREE additional 2 GB mobile internet)
  • Prepaid Internet Kit (Increased data allocation for MyBizSurf 199 from 15 GB to 30 GB, with free 2 GB for Facebook, Skype, and Viber)

For availment of Globe myBusiness services, visit our online shop or call 121.

Will you still send out paper billing statements?

We have temporarily migrated our Globe At Home, Globe Business, and Globe myBusiness customers to paperless billing to minimize physical contact and ensure their safety.

Bills will be sent via SMS and email, and may also be viewed via Globe One and Globe At Home app.

Where can your customers see important advisories and updates about Globe services?

All our COVID-19 responses and advisories will be updated on this page, and will be communicated through our official social media channels on Facebook and Twitter.

Our Globe Newsroom will house all our latest press releases on COVID related response efforts, while our G Community page will provide helpful stories on COVID-19, such as how to check for symptoms.


For Globe At Home customers, you may download the Globe At Home app for updates. 

Efforts to support our frontliners

What are you doing to assist your frontliners?

As of April 15, we raised P36,452,094 worth of Globe Rewards points for partner medical institutions to provide protective equipment for health workers and frontliners. 

Together with BPI and Ayala Corp., we also donated P5 million to the Philippine Red Cross to address critical needs in public health protection of those affected by COVID-19.

GCash has, likewise, initiated a #FightCOVID19 donation drive for the following: Philippine Disaster Resilience Foundation (PDRF), Philippine Red Cross (PRC), World Vision, UP Medical Foundation, PGH Foundation, Inc., ABS-CBN Lingkod Kapamilya Foundation, and Ayala Foundation.

Our employees are also helping raise P10 million for medicine, protection gears, food, salaries of those who cannot go to work, and other daily needs of the people who are spending hours outside to protect and serve their fellowmen. #OneGlobeVsCOVID.

Our support for the Public Sector

How do you counter fake news circulating about the virus and the COVID-19 related cybersecurity threats?

We provide our customers free access (no data charges) to the websites of the Department of Health (https://www.doh.gov.ph/) and National Disaster Risk Reduction and Management Council (http://www.ndrrmc.gov.ph/) and the Philippine Information Agency (https://pia.gov.ph/).


We also continuously remind the public to be aware of phishing emails and malicious campaigns taking advantage of the COVID-19 situation to steal money and personal or corporate information, as well as infect computers.

Do you provide free public Internet service?

To help our frontliners—doctors, nurses, medical personnel, and health workers—and even patients and their loved ones, we are providing free GoWiFi internet access not only to leading hospitals in Metro Manila but to strategic medical institutions in key cities nationwide. The general public can also have access to GoWiFi at select supermarkets nationwide and at Terminals 1-3 of the Ninoy Aquino International Airport.

METRO MANILA HOSPITALS (MARCH 13–APRIL 15, 2020
Makati
  • Ospital ng Makati
Manila
  • Chinese General Hospital
  • Gat Andres Bonifacio Memorial Medical Center
  • Manila Doctors Hospital
  • Metropolitan Medical Center
  • Ospital ng Maynila
  • Ospital ng Tondo
  • Philippine General Hospital
  • QualiMed Manila–PGH Area
Pasig
  • Pasig City General Hospital
  • The Medical City
Quezon City
  • Capitol Medical Center
  • Lung Center of the Philippines
  • National Kidney and Transplant Institute
  • Philippine Heart Center
  • St. Luke’s Medical Center
San Juan
  • Cardinal Santos Hospital
  • San Juan Medical Center
Taguig
  • Manila Naval Hospital
  • St. Luke’s Medical Center–Global City
PROVINCIAL HOSPITALS (MARCH 16–APRIL 15, 2020)
Agusan del Norte
  • Holy Child Colleges of Butuan Hospital
  • MJ Santos Hospital
Bataan
  • Bataan St. Joseph Hospital and Medical Center Corp
Batangas
  • Daniel O. Mercado Medical Center
  • Lipa City District Hospital
  • Lipa Medix Medical Center
  • Mary Mediatrix Medical Center
  • San Antonio Medical Center
Benguet
  • Benguet General Hospital
Bohol
  • Ramiro Community Hospital
Bulacan
  • Mendoza General Hospital
  • QualiMed Hospital Altaraza
  • Rugay General Hospital
Camarines Sur
  • NICC Doctors Hospital
Capiz
  • Capiz Emmanuel Hospital
Cavite
  • Emilio Aguinaldo College Medical Center–Cavite
Cebu
  • Cebu Community Hospital
  • Cebu Doctors Hospital
Davao del Sur
  • Davao Doctors Hospital
  • Davao Limso Hospital
  • Davao Medical Center (Southern Philippines Medical Center)
  • Davao Medical School Foundation, Inc.
  • San Pedro Hospital
Ilocos Norte
  • Gov. Roque Ablan Sr. Memorial Hospital
Ilocos Sur
  • Gabriela Silang General Hospital
Iloilo
  • Medicus Medical Center
  • QualiMed Hospital Iloilo
  • The Medical City Iloilo
  • West Visayas State University Medical Center
Isabela
  • Isabela United Doctors Med Center
La Union
  • La Union Medical Diagnostic Center and Hospital Inc.
Laguna
  • HealthServ Los Banos Medical Center
  • QualiMed Hospital Nuvali
  • San Pablo Medical Center
  • The Medical City South Luzon
Misamis Occidental
  • Medina Medical Center
Misamis Oriental
  • Maria Reyna Xavier University Hospital Inc.
  • Polymedic Velez
Negros Occidental
  • Caritas Health Shield Inc.
  • The Doctor’s Hospital–Visayas
Negros Oriental
  • Holy Child Hospital
Pampanga
  • The Medical City Clark
Pangasinan
  • Pangasinan Doctors Hospital
South Cotabato
  • Socsargen County Hospital
Zambales
  • James L. Gordon Hospital
  • Our Lady of Lourdes International Medical Center
Zamboanga del Sur
  • Doctors Hospital
  • West Metro Medical Center
FREE AND UNLIMITED GOWIFI CONNECTION IN NAIA TERMINALS (MARCH 18–APRIL 15, 2020)
  • NAIA Terminal 1
  • NAIA Terminal 2
  • NAIA Terminal 3
FREE AND UNLIMITED GOWIFI CONNECTION IN SELECT SUPERMARKETS NATIONWIDE (MARCH 18–APRIL 15, 2020)
Albay
  • LCC Daraga (Supermarket)
  • LCC Liberty City Center (Supermarket)
  • LCC Ligao Town Center (Supermarket)
  • LCC Mall–Legaspi (Supermarket)
  • LCC Mall–Tabaco (Supermarket)
Batangas
  • Puregold Price Club–Calicanto
  • Robinsons Supermarket Lemery
  • Robinsons Supermarket Nuciti
Benguet
  • Puregold Price Club–Baguio
  • Puregold Price Club–La Trinidad
  • Puregold–Bakakeng
Bulacan
  • Puregold Price Club–Guiguinto
  • Puregold Price Club–Malolos
  • Puregold Price Club–Meycauayan
Cagayan
  • Puregold Extra–Tuguegarao
Camarines Sur
  • LCC GOA (Supermarket)
  • LCC Iriga (Supermarket)
  • LCC Mall – Naga (Supermarket)
Capiz
  • Puregold Price Club–Burgos
  • Robinsons Supermarket Citimall Roxas
Cavite
  • Puregold Jr. Golden City
  • Puregold Price Club–Molino Bacoor
  • Puregold–EPZA Rosario
  • Puregold–Tanza
  • Shopwise Imus
  • Shopwise Lancaster
Cebu
  • Prince Hypermart Danao
  • Prince Hypermart Sibonga
  • Robinsons Supermarket Banilad Cebu
  • Robinsons Supermarket Island Central Mall Cebu
  • Robinsons Supermarket Tabunok Cebu
  • Robinsons Supermarket Talisay Cebu
  • Shopwise Cebu Basak
  • Shopwise Express Basak Cebu
Davao del Sur
  • Robinsons Supermarket Abreeza
Ilocos Norte
  • Puregold Price Club–Laoag
Ilocus Sur
  • JTC Supermart–Vigan
  • Puregold Price Club–Poblacion Vigan
Isabela
  • Puregold Jr. Old Centro Cauayan
  • Puregold Price Club–Cauayan Isabela
  • Puregold Price Club–Centro Santiago
  • Puregold Price Club–Roxas Isabela
Laguna
  • Puregold Price Club–Biñan
  • Puregold Price Club–San Pablo Highway
  • Puregold Price Club–Tagapo (Sta. Rosa)
  • Shopwise San Pedro
  • Shopwise Sta. Rosa
Leyte
  • Robinsons Supermarket Ormoc Centrum
Masbate
  • LCC Masbate (Supermarket)
Metro Manila
  • Mandaluyong Public Market 1
  • Mandaluyong Public Market 2
  • Merkado Supermarket Vertis North
  • Puregold Extra–Osmeña Highway
  • Puregold Jr – Pandacan
  • Puregold Minimart–Bamboo Organ
  • Puregold Price Club–Caloocan
  • Puregold Price Club–Commonwealth
  • Puregold Price Club–Divisoria
  • Puregold Price Club–Las Piñas
  • Puregold Price Club–Mindanao Avenue
  • Puregold Price Club–Monumento
  • Puregold Price Club–North Commonwealth
  • Puregold Price Club–Novaliches
  • Puregold Price Club–Paco
  • Puregold Price Club–Pulang Lupa
  • Puregold Price Club–QI Central
  • Puregold Price Club–Shaw
  • Puregold Price Club–Southpark BF-Homes
  • Puregold Price Club–Taguig
  • Puregold Price Club–Tayuman
  • Puregold Price Club–Valenzuela
  • Puregold–Cubao
  • Robinsons Supermarket BF Parañaque
  • Robinsons Supermarket Doña Carmen
  • Robinsons Supermarket Novasusano
  • San Andres Public Market by XentroMall
  • Shopwise Alabang
  • Shopwise Araneta
  • Shopwise Commonwealth
  • Shopwise Makati
  • Shopwise Manila
  • Shopwise Sucat
Misamis Occidental
  • Robinsons Supermarket Ozamiz
Misamis Oriental
  • Puregold Price Club–Cagayan de Oro
  • Robinsons Supermarket Gusa Cagayan de Oro
  • Robinsons Supermarket Limketkai Cagayan de Oro
  • Shopwise CDO
Negros Occidental
  • Prince Hypermart Hinigaran
  • Prince Hypermart La Carlota
  • Puregold Price Club–Negros Occidental (Escalante)
  • Robinsons Supermarket Bacolod TIP
  • Robinsons Supermarket Mansilingan
Negros Oriental
  • Lee Hypermart
  • Robinsons Supermarket Perdices
Oriental Mindoro
  • Robinsons Supermarket Calapan
Pampanga
  • Marquee Mall–Phase 2 (Metro Department Store and Supermarket)
  • Puregold Price Club–Dau
  • Puregold Price Club–Magalang Pampanga
Pangasinan
  • Villasis Bagsakan
  • Villasis Town Market
Rizal
  • Puregold Extra Brookside Cainta
  • Puregold Jr. East Summit
  • Puregold Price Club–Angono
  • Puregold Price Club–San Mateo
  • Puregold Price Club–Taytay
  • Shopwise Antipolo
Zamboanga del Sur
  • LB Supermarket
  • Robinsons Supermarket Pagadian

Do you have toll-free access to relevant government hotlines?

We would like to ensure that the public can always get in touch with relevant government institutions and emergency hotlines for their COVID-19 related queries, so we have partnered with different organizations to provide toll-free access to the following numbers:

Emergency Hotline – 911
DOH Hotline – 87111001, 87111002
NDRRMC Trunk Line – 89115061, 89115062, 89115063, 89115064, 89115065
NDRRMC Operations Center – 89111406, 89122665, 89125668, 89111873
Red Cross Emergency Response Unit – 87902300
NCOV Hotline (Report yourself if you have encountered infected patients.) – 86517800
DOH COVID Hotline – 89426843

Safeguards in place to protect our employees

How do you protect your people on the field?

For our Home Broadband service, we ensure the overall safety and well-being of our installers and repairmen through the implementation of stringent health check protocols. This is also to safeguard our customers who need quality connectivity at home amidst government and private sector policies that enforce work from home and class suspensions to prevent the further spread of the disease.

Health and safety measures undertaken by all Globe at Home installers and repairmen begin before deployment, consisting of the following:

  • They must pass a series of health checks such as a body temperature of less than 37.8°C, no signs of cough or cold, and no difficulty in breathing or pain in the throat and chest area.
  • Installers must also disclose if they have gotten in touch with anyone who has displayed any of the aforementioned symptoms, or has come from a country affected with COVID-19.
  • Before leaving for deployment, installers must also pass hand wash, alcohol and water stations to stay clean and hydrated.

Do you provide any financial and other assistance to your employees and your extended workforce?

For the safety, health, and well-being of our employees and their families, we provide the following:

  • Regular salary
  • Early release of bonuses/incentives
  • Additional 5 GB broadband data allowance for telecommuting
  • Online COVID-19 Information Center and Helpdesk
  • Internal Employee Health Check Monitoring Process

We also provide food allowance, transportation, accommodation, insurance, and medical expense assistance to our skeletal workforce as they hold the fort of our operations to ensure that the network continues to stay up.

And to ensure that no one is left behind, we have earmarked P270 million in financial support for our vendor partners and retail stores support staff affected by the nationwide closure of Globe Stores.

Our business continuity plan

What are the risks and impact of COVID-19 on your business operations?

The impact of COVID-19 to our overall business and network rollout is continuously being assessed since its magnitude will be highly dependent on the duration of the community quarantine.

With regards to our supply chain, we are in constant conversations with our vendors and suppliers to ensure necessary options are available to the company to address any potential supply gaps.

What are the measures you have undertaken or will undertake to mitigate the risks of COVID-19 on your employees and vendor partners?

We have taken precautionary measures beginning January 24, 2020 to ensure a COVID-19-free workplace for all Globe offices nationwide through the following initiatives:

  • Thermal scanning at all entry points in various Globe Offices, nationwide;
  • Deployment of hand sanitizers throughout common areas in Globe premises;
  • Adjustment of our policies to restrict travel to high-risk countries;
  • Mandatory visitor disclosure and screening; and
  • Continuing awareness drives to keep all Globe employees well informed.

Immediately after the Department of Health’s (DOH) announcement of Alert Level Code Red Sublevel 1 on March 7, 2020, tighter policies and plans were implemented to further protect our people and our business:

  • Conducted sanitation of all floors in our corporate offices;
  • Discontinued acceptance of guests in offices and technical sites nationwide;
  • Shifted to virtual and online meetings; and
  • Partnered with major health providers to screen, admit, and provide care for Globe employees who are to exhibit flu-like symptoms while inside office premises.

We also implemented full work-from-home operations with critical skeletal force in place beginning March 16, 2020.

Are Globe Stores still operational?

Starting May 18, 2020, selected Globe stores have reopened to cater to our customers' mobile and internet needs. View the latest list of stores and their operating hours and accepted transactions.


Who can I contact if I have concerns about my accounts?

While all Globe Stores are closed until further notice, our customer support hotline is open from 9 AM to 6 PM effective March 17.

You may use the GCash app for bills payment and reloading. To track your data usage and subscribe to promos, you may use our GlobeOne, TM, and Globe At Home apps for free.

For Globe Platinum:
You may chat with Thea, your Digital Assistant, available 24/7 here and abroad for Globe Platinum concerns and requests. You may also get in touch with your Relationship Manager or call the Platinum hotline at (02) 77301888 during business hours from 9 AM to 6 PM.

For Globe myBusiness:

  • For availment of services, visit our online shop.
  • You may download and use the GlobeOne app for requests such as tracking of data usage, checking your account details, viewing and paying your bills, and more! To access these apps, visit the Google Play Store or Apple App Store. Our customer help channel on social media will be available 24x7.
  • You may also contact your Account Manager through phone and email. The customer service hotline is available from 9 AM to 6 PM manned by a skeletal workforce. We shall accommodate requests relating to reconnection, temporary disconnections due to lost phone or SIM, roaming activation, prepaid load concerns, and broadband repairs.


For Globe Business:

The status of our network

How does the virus impact your network operations?

Our operations continue to run normally. We have our critical skeletal force making sure that we are 100% operational. Our field engineers are provided with vehicles, tools and personal protective equipment to allow them to do service works if necessary. We have also established multiple network monitoring centers to ensure continuous monitoring of network health. 

With many people now working and studying at home, how are you preparing your network?

We have been augmenting capacity in our network progressively in residential areas and areas of demand. We are continuously monitoring the network performance to take any actions as deemed necessary.

How capable is your network in handling the increase in traffic?

Since the enhanced community quarantine took effect on March 17, we have seen a shift of traffic from central business districts to residential areas. We have also observed an increase in traffic. Our key network performance indicators are in good health.

Stay SAFE At Home

Do What Matters While Being Safe At Home


Discover ways we can still stay connected, productive, and informed while being #SafeAtHome.

Top