We’re all in this together.
We understand the inconvenience caused by every spam message and call you receive, which may leave you open to scams. That's exactly why we're now empowering you to easily report mobile numbers responsible for these types of messages and calls.
Together, let's #StopSPAM in 3 easy steps.
SIGNS OF SCAM/SPAM CALLS & MESSAGES
- The sender or caller ID is an 11-digit mobile number and unknown to you.
- There are grammatical errors in the messages or call spiels.
- Asks you to do any of the following:
- Share your One-Time PIN (OTP) for "discounts" or in exchange for "giveaways" such as Netflix merchandise, which may result in additional charges to your telco subscriptions.
- Transfer money to personal bank accounts or padala centers.
- Send an amount or code to 2 + (10-digit mobile number) for either a "discount," "refund," and other fraudulent claims. This is a Share-A-Load/Promo process. Doing so will transfer load/promo credits to the scammer.
- Asks you to dial *100*1* (10-digit mobile number) and so on. This is an AutoLoadMAX retailer process. Doing so will transfer load credits to the scammer.
- Call or text another number to discuss offers
- Share personal and sensitive information such as name, age, address, email, contact numbers, bank/credit card numbers and passwords in exchange for raffle prizes.
WHAT SHOULD YOU DO?
- If you suspect that the caller or message you received is a scam or spam, you may report immediately to the following;
- Globe - https://www.globe.com.ph/stop-spam
- NTC - https://ntc.gov.ph/complaint-page-2/
*Support teams will respond accordingly by deactivating involved numbers if proven fraudulent or doing unlawful acts
- You may always reach out to the corresponding entities such as banks and telcos to verify if you are unsure about the calls or messages you received.
- DO NOT share any personal or sensitive information unless the calls or messages you received are related to your prior request to official channels.
Learn more about online fraud and scams by checking www.globe.com.ph/cybersecurity.
Always transact with your official digital pages to avoid being victim of scams and ensure your concern is handled properly, please visit our official pages at https://www.globe.com.ph/help/official-accounts.