Globe Telecom has rectified the issue with affected customers on sending wrong confirmation receipt to another individual and reported the incident to the National Privacy Commission in compliance with regulatory requirements. It was just a case of sending the data registration confirmation receipt to the wrong individual and was not sent en masse or as a group of data. It only affected prepaid customers who have registered to the On The List program to avail of concert tickets and other music venues of Globe events. About 8,851 customers were affected out of 60 million prepaid customers.
Globe Chief Information Security Officer Anton Bonifacio said, “The On The List registration site was taken down immediately to remove access to potential registrants at the time, and we have notified all affected prepaid customers of the issue.”