Viewing and Paying Your Bill - Globe At Home Care Hub

See your information along with your monthly total and due date.
Know the breakdown of your monthly total.
Understand the parts of your plan.

How to Read Your First Bill

For New GFiber Subs

How to Read Your New Bill after Upgrading to GFiber

For Existing Subs Who Migrated to GFiber

STEP 1: Open the New GlobeOne app and select the postpaid account you want to pay for.

STEP 2: Check your bill on the account dashboard and tap the “Pay now” button. * You may view your detailed bill by tapping “View breakdown” or simply tap “Download PDF” to get a copy of your current bill.

STEP 3: Nominate the amount you want to pay for, then tap the “Proceed to payment” button.

STEP 4: Review your details then tap “Confirm & Pay.”

Gcash
Credit or Debit card

*You can learn more about the payment methods with real-time and non-real-time posting by visiting and reviewing the list of Globe's Official Payment Channels.

STEP 5: After a successful payment, an SMS and email confirmation will be sent to your account.

Billing Breakdown

The final amount in your first few bills may vary from the amount you are expecting.

Sample computation for a GFiber Plan 1599 installed on September 7, with a billing cut-off on every 15th of the month.

Prorated charges: 1599 (plan) ÷ 30 days x 9 days (prorated days) = P479.70

You may be wondering why your first few bills differ from the Plan you availed for. This is because our Installation Fee of P1,200 is divided between your first twelve bills (at P100 per month).

Moreover, your first bill may include prorated charges, depending on the exact date your new Globe At Home connection was installed, and the time period your first bill covers. Please note any other relevant charges or add-ons (such as amortized devices and availed content) may be charged on top of your monthly service fee.

	Month 1	Month 2-12	Month 13 onwards
Prorated Charges	₱479.70
MSF	₱1,599	₱1,599	₱1,599
Installation Fee	₱100	₱100	₱0
Total	₱2,178.70	₱1,699	₱1,599

*Additional charges will apply if you have add-on content and devices.

Welcome to Fiber!

Welcome to your new and upgraded Globe At Home connection! We’re happy to have you with us. wonderful. Enjoy improved stability and more consistent speeds with your fresh modem upgrade.

New Globe At Home Account Details

You may have noticed that your Globe At Home account details have been updated as well.

Example: Your previous account number may have been 883 123 456. Following your recent upgrade, your account number may now be 993 890 123.

Please make sure to reference the materials given to you by your modem technician for your new account number. You may also check your New GlobeOne app.

Learn More About The Free Fiber Upgrade

Welcome to Fiber!

Welcome to your new and upgraded Globe At Home connection! We’re happy to have you with us. Enjoy improved stability and more consistent speeds with fiber.

Your first bill will reflect charges from your old plan and your new GFiber plan.

Here’s what you need to know:

GFiber Plan (NEW PLAN)

Your first bill may include prorated charges on top of your monthly fees.

Prorated charges are computed based on the number of days between your upgrade and your billing period. We have also given you on your New Plan a free unli G2G for 24 months.

Prorated charges = Monthly Plan ÷ 30 days X the number of days from your upgrade to your billing cut off.

Here’s a sample computation for a Monthly Plan 1699, upgraded on Nov 26, with a billing cut-off every 31st of the Month.

1699 ÷ 30 days x 5 days (prorated days) = P252.83

Wireless Broadband Plan (OLD PLAN)

You may notice that you’ll still receive your monthly charge for your wireless plan in this bill. You may disregard this as you have already been moved to your new GFiber plan.

To ensure uninterrupted service, you’ll only need to secure payment of the monthly fees under your New Plan, as well as any landline call charges made using your old plan.

Note: You may also receive prorated charges under your old wireless broadband in your second bill. Please disregard these charges as well as this will be adjusted on your succeeding bill.

Now that you're in Fiber, your old account is now disconnected. Because of this, you may see termination fees being charged to your account. Please disregard these charges. We will adjust this in your next bill.

If you have any ongoing installments for device add-ons, you may notice that your first fiber bill will reflect the total remaining amortization charges instead of your regular installment.

Please disregard the device fees on your first bill. You can continue paying the regular monthly installments once this normalizes on your next bill.