The Weeknd in Manila Cancellation: Here’s How to Get Your Tickets Refunded


Due to production requirement issues, we regret to announce that The Weeknd Manila concert is now cancelled. Refunds will be accommodated by SM Tickets from December 4, 2018 to March 4, 2019. Find out how to secure your ticket refund by reading through the FAQ’s below.


I heard The Weeknd will not push through with their Manila tour. Will I get my money back?

Don’t worry, all customers who have purchased for The Weeknd this coming December 7 will get their money back!  For over-the-counter and redeemed online purchases, simply surrender your tickets to the outlet where you’ve purchased from or at MOA Arena Coral Way Box Office. For unredeemed online purchases, simply send an email to [email protected].  Check below for the refund process for over-the-counter, online and offsite transactions.


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When can I start surrendering my tickets for refund?

Refunds will be accommodated starting December 4, 2018 at 10:00AM at all SM Tickets Outlets and MOA Arena Coral Way Box Office. 


Sounds great! I’ll surrender my ticket starting December 04. But how long till I get my money back?

For cash transactions, you’ll get your cash refund upon surrendering your ticket. Don’t forget to bring a valid government issued ID for verification. For credit or debit transaction, reversal process will take 15-30 banking days depending on your bank. Make sure to take note of your transaction number.


I’m really busy this December! Until when can I get my refund?

Ticket refunds will start on December 4, 2018 and can be until March 4, 2019.


I have questions regarding the refund process, is there someone that I can contact?

For all refunds, you may call SM Tickets at (02) 470-2222 or via their mobile at 09178702222. You can also email them at [email protected].


OVER-THE-COUNTER TRANSACTIONS


How do I get my refund if I bought my ticket/s via SM tickets Outlets and SM Cinemas?

Just surrender your ticket/s in the outlet where you’ve purchased your tickets. Don’t forget to bring a valid government issued ID and your transaction number as they need to verify your ticket purchase. If you’ve paid in cash, you’ll immediately get your money back. If you’ve made a credit or debit transaction, allow SM tickets to reverse your payment in 15-30 banking days.


How do I get my refund if I bought my ticket/s via SM tickets at SM Department Store, Eastwood and Lucky China Town?

Just surrender your ticket/s at the MOA Arena Coral Way Entrance. Don’t forget to bring a valid government issued ID and your transaction number as they need to verify your ticket purchase. If you’ve paid in cash, you’ll immediately get your money back. If you’ve made a credit / debit transaction, allow SM tickets to reverse your payment in 15-30 banking days.


ONLINE TICKET TRANSACTIONS


How do I get my refund if I bought my ticket/s online and my transaction has been redeemed?

Just surrender your ticket/s at the outlet where you’ve redeemed your tickets. Don’t forget to bring a valid government issued ID and your transaction number as they need to verify your ticket purchase. Please allow SM tickets to reverse your payment in 15-30 banking days.


How do I get my refund if I bought my ticket/s online and my transaction has been unredeemed?

Send an email to [email protected] with the subject: “Reversal Request for The Weeknd Manila” and attach your claim ticket voucher.


Once processed, SM tickets will confirm the reversal. If you’ve made a credit or debit transaction, allow SM tickets to reverse your payment in 15-30 banking days.



OFFSITE TRANSACTIONS


I bought my ticket/s at a bar or at the Globe office, how can I get my refund back?

Just surrender your ticket/s at the MOA Arena Coral Way Entrance. Don’t forget to bring a valid government issued ID and your transaction number as they need to verify your ticket purchase. If you’ve paid in cash, you’ll immediately get your money back. If you’ve made a credit / debit transaction, allow SM tickets to reverse your payment in 15-30 banking days.


   

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