Globe Hotline Alternatives for When You Need a Quick Fix

Support channels are within reach!

Gone are the days when you had to visit a physical store or office or call your telco company or internet service provider to ask for assistance. 

In the not-so-distant past, you had to contact the customer service hotline to request for reconnection of your subscription or promise to pay so that you can continue using the service and even check your credit on your mobile or Wi-Fi plan. Basic inquiries about promos or rewards also meant waiting for the next available customer rep to assist you!

While you can still get these things done by calling in for customer support, it’s no longer the only option you have. Thanks to alternative channels, you can take matters into your own hands. 

Self-service channels work best for concerns that you can resolve on your own—no need to call or speak to a representative from the company. Additionally, these digital channels are quick and straightforward to use, requiring only a few clicks on your mobile phone or device. 

RELATED: Here's How To Validate COVID-19 Information on Your Feed

Online Alternatives to Globe’s Hotline for your Account Concerns

When you’re not in the mood to phone in your concern using the Globe hotline, don’t fret! Globe gives you the convenience of using digital customer self-service channels like the Globe At Home and GlobeOne apps—both of which are Globe hotline alternatives that you can easily access for prompt customer support wherever and whenever you need it.

1. GlobeOne App

True to its name, this is a one-stop channel that allows you to manage all of your Globe accounts seamlessly. Whether you have a prepaid or postpaid mobile account, a postpaid broadband subscription or both, you can enroll all your accounts on the GlobeOne app.

Both the web and mobile versions of the app can help you track your data allowance, check your monthly bill, redeem rewards and so on—all in one place. This app is perfect if you don’t have the luxury of time.

Keep your Globe accounts up-to-date all the time, every time! Download the GlobeOne app from Google Play or App Store.

2. Globe At Home 

Need a quick check on your Globe At Home postpaid or prepaid Wi-Fi account? It’s possible to do this without dialing—if you have the Globe At Home app. 

With just a few taps on your device, you’ll see your current internet or data usage, as well as your remaining allocation. The report you get is almost real-time and you have the option right there and then to boost or load up your account to continue enjoying a fast and stable internet connection. 

Stay connected with your family and friends by downloading the Globe At Home app from Google Play or App Store!

3. Exclusively for Your Prepaid Needs: *143#

Your prepaid Globe subscription also comes with the *143# functionality. Simply key in *143# on your mobile phone to access a full range of self-service customer options. Check your account balance, load your phone, get information and register for call/text/surfing promos and claim your rewards. The instructions are simple and easy to follow, too!

Other Globe Hotline Alternatives at Your Fingertips

1. Messenger

Have a general question but don’t like calling in for customer support? No problem—just send a chat message to Globe’s official Messenger any time of the day, 24/7. 

You’ll get an instant and direct response right from digitally savvy and intelligent chatbots. No need to click too many links before getting an answer. How convenient is that?

You can also communicate more specific concerns and get a guaranteed response. For example, you can inquire about load balance, promos and rewards for your prepaid, postpaid and Globe At Home account. Globe myBusiness users can also request for assistance on after-sales matters such as bill delivery or account modifications. 

2. G Community

G Community is where you can discuss Globe products and services with other people whether they’re Globe customers or not. Looking for value-for-money promos for prepaid? Want to read about Globe Rewards? Just wondering how to use roaming? Anything you want to know about Globe products and services, you’ll find here. 

Not only can you browse the different communities and join conversations about Globe products and services, you can also share your interests, hobbies and ideas about any topic you fancy with different discussion groups.

RELATED: 5 Ways to Give Back to Frontliners While #SafeAtHome

Official Globe Social Media Accounts

1. Globe Official Facebook Page

If you’re a Globe user, be sure to follow Globe’s official Facebook account to gain access to customer advisories, company news and events and special promotions. 

Like and follow the Globe official Facebook page to stay in the know!

2. Twitter

Don’t forget to follow Globe on Twitter, too! This platform lets you talk to Globe representatives through tweets, mentions or hashtags. Use the search feature to find out what the Twitterverse is talking about, so you can share your own experience or concerns. With 1.2 million Globe users on Twitter, you can always find someone to lend you a helping hand. 

Make sure to only follow official Globe social media accounts to get legitimate and accurate updates about Globe products and services.

RELATED: 5 Tips to Stay Productive When Working From Home

Self-Service Customer Support is In

As digital technologies continue to get better, you can expect customer support to keep up, too. Here at Globe, we’ve got you covered on both offline and online channels.

Although you can always contact us through the Globe hotline (02) 7730-1000, you may also choose our alternative channels that offer the same quality of customer support that you’ve always loved from our team.

Art Matthew Fetalver

How does this make you feel?

Recommended Articles