Globe Hotline Alternatives for When You Need a Quick Fix
Self-service customer support channels are now within your reach
Gone are the days when you had to visit a physical store or call a service provider for assistance. Thanks to countless innovations, you and millions of mobile users now have more customer service options.
With Globe, atin ang mundo as we continue to connect you to the world.
Globe expands customer care to be closer to you and your fellow subscribers. You now have more options on how to contact Globe’s customer service for your concerns. Digital channels are quick and straightforward, requiring only a few clicks on your mobile phone or device.
Thanks to these alternative channels, you can even take matters into your own hands through Globe’s self-service channels—no need to call or speak to a representative, allowing you to personalize and take control of your Globe experience.
How to Contact Globe: Alternatives to Globe’s Customer Service Hotline
When you’re not in the mood to phone in your concerns through the Globe hotline, don’t fret. Globe gives you the convenience of digital self-service customer channels that you can easily access for prompt support wherever and whenever.
1. GlobeOne App
True to its name, this one-stop channel allows you to manage all your Globe accounts seamlessly. Whether you have a prepaid or postpaid mobile, a postpaid broadband subscription, or both, you can enroll all your accounts and manage them on the GlobeOne app.
Track your data allowance, check your monthly bill, redeem rewards, and so on—all in one place. It’s the perfect blend of comfort and convenience!
Getting solutions to your concerns is one chat away—Globe chat support is now on Messenger!
Receive instant and direct responses 24/7 from digitally savvy and intelligent chatbots that serve as Globe’s customer service chat. No need to click too many links before getting an answer—how convenient is that?
You can also communicate more specific concerns and get guaranteed responses via Globe live chat about:
● Load balance
● Prepaid, postpaid, and Globe At Home account promos and rewards
● Bill delivery or account modifications for Globe myBusiness users
3. Exclusively for your prepaid needs: *143#
Your prepaid Globe subscription still comes with the *143# functionality. Key in *143# on your mobile phone to access a full range of self-service customer options. Check your account balance, load your phone, get information, register for calls, text, and surfing promos, and claim rewards. The instructions are simple and easy to follow, too.
No need to worry about how to call Globe’s customer service as it is now accessible in a few simple steps. Use Globe’s digital assistant by dialing 211 using your Globe mobile or 808 with TM. But if you prefer to air your concerns via landline, don’t worry. Just dial 02-7730-1000 to get started.
5. For Globe Platinum users: Thea, The Digital Assistant
Globe’s digital persona, Thea, the Digital Assistant, is a digitally-savvy Filipina millennial, credible and trustworthy. Thea is exclusively accessible for now to Globe ThePLATINUM Plan subscribers. So, keep yourself on track with updates once Thea is available commercially to all Platinum customers.
Thea is accessible 24/7 through Messenger, and you can talk to her in English or Filipino. She’s fully accredited by the platform, so you’ll immediately recognize her with a small green check beside her name. Globe is also currently working to make her available on other messaging platforms.
Thea can help you with anything you may need regarding your Globe subscription, including concierge services, such as:
● Airport lounge access
● Travel planning and custom itineraries
● Dining reservations and culinary experiences
● Live events access
● Creative gifting services
● Personal shopping
● Fitness and lifestyle (spa, wellness, and personal trainer)
● Reminder service
Other Globe Hotline Alternatives at Your Fingertips
Globe has partnered with 32 residential communities of about 18,000 members in Metro Manila to establish Viber communities and provide real-time agent support from 8:00 AM to 6:00 PM daily and online support via Globe representatives outside these hours.
You may also join Globe’s growing Viber communities of almost 8,000 members (as of January 2020!) for Globe At Home Postpaid Plan or Home Prepaid WiFi users and improve your Globe experience with digital perks and community-based advantages, such as:
● Maximizing your Globe At Home plan or Prepaid WiFi
● Updates on the latest promos, special offers, and exclusive events
● Relevant and educational information about all things Globe At Home, including guides on troubleshooting, updating your account, and many more!
Join now for free in a Globe Viber community near you!
Official Globe Social Media Accounts
If you’re a Globe user, follow Globe’s official Facebook account to read customer advisories, company news and events, and special promotions. Like and follow the official Globe Facebook page to stay in the know.
Globe is on Twitter, too. This platform lets you tweet to Globe representatives, include them in mentions or hashtags, and participate in campaigns and events. Loop us into your experience on how Globe helps troubleshoot your concerns, so we’ll know how to serve you better.
Follow the official Globe social media accounts to get legitimate and accurate updates.
Self-Service Customer Support is In
Here at Globe, we’ve got you covered on both offline and online channels and self-service, too!
With our wide range of channels and platforms, we aim to empower you to make your Globe experience the way you want it. So, expect improved coverage of Globe support services in the years to come.
Contact us through our various platforms, offering the same quality of customer support Globe has been known for. We’d love to hear from you!