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Prime Video Subscription FAQ - Globe Help & Support

Prime Video Subscription FAQ

What is Prime Video?

Prime Video is a video streaming service where customers can enjoy unlimited access to world-class entertainment from award-winning Amazon Originals and thousands of movies and TV series anytime, anywhere.

What type of content can I watch on Prime Video?

You can enjoy critically acclaimed Amazon Originals such as "The Lord of The Rings: The Rings of Power", "The Marvelous Mrs. Maisel", "The Boys", and "The Wheel of Time" with Prime Video. Exciting local and regional titles are also added in Prime Video like the KDrama "Anna" and "Yumi's Cells, animes like "Jujustsu Kaisen", and local titles like "Big Night".

How do I watch videos on Prime Video?

To get 6 months free access to award winning TV series and movies, text APV to 8080 and follow the steps to complete your registration.

How many devices can I use for Prime Video?

A single Amazon account can be signed into as many devices as possible. However, Prime Video allows streaming only on up to three (3) devices at the same time.

Can I watch Prime Video on my TV?

  • Yes. Prime Video supports Apple AirPlay and Google Chromecast.

How can I get Prime Video through Globe?

To get 6-month access to award winning TV series and movies, text APV to 8080 and follow the steps to complete your registration.

Who is eligible for the 6-month Prime Video promo with Globe?

  • All existing Postpaid customers from June 26, 2019 onwards are eligible to get the 6-month offer as long as you have never claimed the offer before.
  • New and recontracting GPlan customers within the promo period are also eligible for the freebie as long as they have never claimed the offer before.

What do I get with the introductory Prime Video promo?

You get 6-month access to Prime Video and Prime Gaming. By claiming the promo, you save up to P1,554!

What is Prime Gaming?

Prime Gaming is a subscription service that offers free games, free game loot/content (i.e. weapons, skins, etc) and free access to Twitch (a live streaming website for gamers).

Can I register to Amazon using any valid email address?

Yes, as long as the said email address hasn't been used for an Amazon account before.

I already have an Amazon account. Can I use it to claim the promo?

Yes, you can log in to your Amazon account to claim the 6-month access, as long as you currently don't have a paid subscription to Prime Video.

How do I access Prime Gaming?

  • Go to the Prime Gaming website at
  • Click on Try Prime button.
  • Confirm that the location in the pop up is correct by clicking Continue.
  • Sign in using your existing Amazon Prime Video username and password.
  • After logging in, you can now enjoy Prime Gaming benefitsa.

Aside from Prime Gaming, does my subscription to Prime Video include access to other Amazon Prime services (Prime Rewards, Prime Delivery, Prime Music, etc.)?

No, as those services are not available in the Philippines.

Until when can I claim my Prime Video access?

You can claim your access within 20 days from receipt of the activation link that will be sent to you via text.

How do I stop my Prime Video access?

  • Your 6-month Prime Video access will automatically end after the subscription period. You will not be charged unless you subscribe to the paid offer.
  • To unsubscribe from the paid offer, you may access the GlobeOne app.

If I create a new Amazon account, can I have my previous account deleted?

Unfortunately, this is beyond our scope as Globe cannot delete Amazon accounts. For more details on how to manage your Amazon account, please visit

I'm not eligible for 6-month access to Prime Video. How do I get the paid version?

  • Text APV149 to 8080 to subscribe to the monthly subscription worth P149/month.

I received a text from Globe with instructions and a link to complete my Prime Video sign up process. When does my 6 months access to Amazon Prime Video start?

Your 6-month access starts on the day you received the text. Don't miss out and complete your registration now via GlobeOne.

What happens at the end of my Prime Video access with my plan?

At the end of your 6-month access to Amazon Prime Video, you will be asked if you want to continue to the paid version worth P149/month. If you want to continue your subscription to the paid version, reply APV149 ON to the pre-expiry messages that you will receive from Globe.