Home Prepaid WiFi Online SIM Replacement
Step 1: Message the Globe At Home Facebook page at m.me/globeathome
Step 2: Input an active mobile number that our authorized Globe representatives may use to contact you about your request.
Step 3: Wait for the delivery of your new Home Prepaid WiFi SIM via our accredited courier.
Step 4: Wait for a message containing instructions on how to correctly install your new SIM.
Step 5: Register your new Home Prepaid WiFi SIM number in your New GlobeOne app so you can continue to enjoy the latest promos and track your data usage
No need! Globe At Home will deliver your Prepaid WiFi SIM to your home. Just wait for our courier to contact you via the mobile number that you have provided on the form. Once they have arrived at your location, you will just need to personally receive your delivery.
Don't worry- the online sim replacement service is FREE!
When you're using the Prepaid WiFi SIM intended for your device, you will have access to the most affordable promos from Globe At Home. You will also be able to avail of promos exclusive for the Globe Prepaid WiFi community!
Note that unauthorized tampering (such as replacing the SIM with GP / TM / GOMO or other SIMs) will void warranty.
Once you have made a request in the Globe at Home Facebook page, the customer representative will validate if your account is still active or not.
Please send an email regarding your concern via the Globe At Home app and a Globe At Home customer service representative will get in touch with you.
If you are unable to load your Prepaid WiFi SIM or the "network" light on your modem is red after several attempts of resetting, you will need to have your Prepaid WiFi SIM replaced.
Kindly send a message to the Globe At Home Facebook Messenger and submit a new request so that we can replace your defective SIM.
Instructions will be sent together with your new replacement SIM on how to insert and apply the warranty sticker to your modem.