Tips and Reminders for Globe At Home Prepaid WiFi FAQs

Follow these easy tips and reminders to keep your connection strong and your modem in top shape:

SIM

• Leave it in place. Don’t remove or tamper with your SIM.

Location

• Place your modem on a flat, open surface. This helps air circulate and keeps the device cool.
• Choose a spot with a strong signal (e.g., near a window).
• Keep it away from televisions, radios, and refrigerators to prevent signal interference.
• Don’t hide it inside cabinets or drawers. Closed spaces can weaken the signal and cause overheating.

Correct Use

• Always switch off your modem and unplug it from the power outlet when not in use.
• Stick to the original power adapter. Avoid using other adapters as they may damage your device.
• Don’t add accessories. Connecting peripherals or unauthorized accessories can interfere with modem performance.
• Only use it indoors. Plugging it into a car or using it outdoors may damage the device.

Modem Care

• Clean the modem’s casing regularly with a soft, damp cloth to remove dust and dirt.
• Make sure the modem’s ventilation areas are always dust-free to prevent overheating.
• Handle with care. Avoid dropping the modem, as internal components may be dislodged and affect functionality.